AmarecTv error. Cant get pinnacle usb 710 to work

[japptwix]

Hi!

My capture card, pinnacle usb 710 works in virtualdub, but I do have some problems with audio gradually loses sync. Therefore I decided to try amarecTV, but I cant get the software to work. I get this error: return: HRESULT=8004005 (FAILED) Unspecified error code: mpGrapBuilder -> FindPin( pa->pBFCapture, PINDIR_OUTPUT,&PIN_CATEGORY_CAPTURE,&MEDIATYPE_Aud io, TRUE,+, &mpConnectPinOut)

I have tried it on windows 11 and windows 7.

[Alwyn]

My Pinnacle 710 (from LS/DigitalFAQ) stopped working completely (VDub or Amarec) on a very recent version of Win 10, and is dead on Win 11.

[japptwix]

My Pinnacle 710 (from LS/DigitalFAQ) stopped working completely (VDub or Amarec) on a very recent version of Win 10, and is dead on Win 11.

Have you tried windows 7?

[Alwyn]

Nope, that was a long time ago in a land far far away!

[japptwix]

My 710 works, also from LS. But I have never been able to make it work on AmarecTv. The error wont go away.

What happend to your card? Software or hardware issus? What card do you use now?

[october262]

Hi!

My capture card, pinnacle usb 710 works in virtualdub, but I do have some problems with audio gradually loses sync. Therefore I decided to try amarecTV, but I cant get the software to work. I get this error: return: HRESULT=8004005 (FAILED) Unspecified error code: mpGrapBuilder -> FindPin( pa->pBFCapture, PINDIR_OUTPUT,&PIN_CATEGORY_CAPTURE,&MEDIATYPE_Aud io, TRUE,+, &mpConnectPinOut)

I have tried it on windows 11 and windows 7.

found this - This error message, "HRESULT=8004005 (FAILED) Unspecified error code: mpGrapBuilder -> FindPin( pa->pBFCapture, PINDIR_OUTPUT,&PIN_CATEGORY_CAPTURE,&MEDIATYPE_Aud io, TRUE,+, &mpConnectPinOut)", indicates a problem within a media player application, specifically when trying to locate a specific audio capture pin on a graph builder object ("mpGrapBuilder") using the "FindPin" function, and the error is classified as "Unspecified" meaning the exact cause isn't explicitly stated by the system.
Breakdown of the error:

"HRESULT=8004005 (FAILED)": This is a generic error code indicating a failed operation within the application.
"Unspecified error code": This means the system couldn't pinpoint the exact reason for the failure.
"mpGrapBuilder -> FindPin": This refers to a function within the media player library attempting to find a specific pin (connection point) on the graph builder object.
"pa->pBFCapture": Likely refers to the capture device object being used to access audio input.
"PINDIR_OUTPUT": Specifies that the pin being searched for is an output pin.
"&PIN_CATEGORY_CAPTURE": Indicates that the pin should be categorized as a capture pin.
"&MEDIATYPE_Audio": Specifies that the pin should be for audio data.

Possible Causes:

Invalid device selection:
The selected audio capture device might not be available or properly configured.
Incorrect media type:
The application might be trying to find a pin with a media type that doesn't exist on the device.
Driver issues:
Outdated or faulty drivers for the audio capture device could be causing the problem.
Corrupted media pipeline:
An issue within the media graph itself might prevent the pin from being located.

How to troubleshoot:

Check device configuration:
Verify that the correct audio capture device is selected and properly configured in the application settings.
Update drivers:
Update the drivers for your audio capture device to the latest version.
Restart application:
Sometimes a simple restart of the application can resolve temporary issues.
Check media pipeline:
Examine the media graph within your application to ensure it is correctly built and the pin connections are valid.

[japptwix]

Hi!

My capture card, pinnacle usb 710 works in virtualdub, but I do have some problems with audio gradually loses sync. Therefore I decided to try amarecTV, but I cant get the software to work. I get this error: return: HRESULT=8004005 (FAILED) Unspecified error code: mpGrapBuilder -> FindPin( pa->pBFCapture, PINDIR_OUTPUT,&PIN_CATEGORY_CAPTURE,&MEDIATYPE_Aud io, TRUE,+, &mpConnectPinOut)

I have tried it on windows 11 and windows 7.

found this - This error message, "HRESULT=8004005 (FAILED) Unspecified error code: mpGrapBuilder -> FindPin( pa->pBFCapture, PINDIR_OUTPUT,&PIN_CATEGORY_CAPTURE,&MEDIATYPE_Aud io, TRUE,+, &mpConnectPinOut)", indicates a problem within a media player application, specifically when trying to locate a specific audio capture pin on a graph builder object ("mpGrapBuilder") using the "FindPin" function, and the error is classified as "Unspecified" meaning the exact cause isn't explicitly stated by the system.
Breakdown of the error:

"HRESULT=8004005 (FAILED)": This is a generic error code indicating a failed operation within the application.
"Unspecified error code": This means the system couldn't pinpoint the exact reason for the failure.
"mpGrapBuilder -> FindPin": This refers to a function within the media player library attempting to find a specific pin (connection point) on the graph builder object.
"pa->pBFCapture": Likely refers to the capture device object being used to access audio input.
"PINDIR_OUTPUT": Specifies that the pin being searched for is an output pin.
"&PIN_CATEGORY_CAPTURE": Indicates that the pin should be categorized as a capture pin.
"&MEDIATYPE_Audio": Specifies that the pin should be for audio data.

Possible Causes:

Invalid device selection:
The selected audio capture device might not be available or properly configured.
Incorrect media type:
The application might be trying to find a pin with a media type that doesn't exist on the device.
Driver issues:
Outdated or faulty drivers for the audio capture device could be causing the problem.
Corrupted media pipeline:
An issue within the media graph itself might prevent the pin from being located.

How to troubleshoot:

Check device configuration:
Verify that the correct audio capture device is selected and properly configured in the application settings.
Update drivers:
Update the drivers for your audio capture device to the latest version.
Restart application:
Sometimes a simple restart of the application can resolve temporary issues.
Check media pipeline:
Examine the media graph within your application to ensure it is correctly built and the pin connections are valid.

Driver is up to date. How do I check the media pipeline?
And how do I check the media graph? What should I look for?

[Gary34]

My capture card, pinnacle usb 710 works in virtualdub, but I do have some problems with audio gradually loses sync.

What is your entire workflow?

[japptwix]

My capture card, pinnacle usb 710 works in virtualdub, but I do have some problems with audio gradually loses sync.

What is your entire workflow?

Capture with windows 11, by using virtualdub with huffyuv codec. Pinnacle usb 710 S-video sony handycam. The audio looses sync gradually, I can only notice it after 60 minutes of capture. If I use windows 7 the whole videofile will be out of sync, the settings are the same on both computers and OS.
Crossbar thing is set up.

Thats why I want to try AmarecTv.

[Cauptain]

In Virtualdub, uncheck preview and Using UT Video ULY2 codec + Audio no compression to record.


[Attachment 84494 - Click to enlarge]


Claudio

[Gary34]

You don’t have any hardware to prevent dropped frames.

[Alwyn]

What happend to your card? Software or hardware issus? What card do you use now?

Don't know. It just stopped being identified up by VDub and AmarecTV. Oddly, the "DV over USB transfer" function still works without issue.

I use the IOData GV-USB2 or the Startech USB3HDCAP.

[lollo]

You don’t have any hardware to prevent dropped frames.

Which may not be the problem here, nor is always recommended, accordingly to the conditions of the tapes.

Moreover, even when using an external TBC, you still may have a/v synch problems: https://www.digitalfaq.com/forum/video-capture/12986-amarectv-frame-inserts.html

[japptwix]

Update: video and audio is finally in sync. Had to change some settings, turns out my capture card behaves very differently in windows 7 compared to windows 10. My only issue right now is that I suddenly have this black boarder on the right side and below when i capture. My resolution is 720x480.

[lollo]

Add a sample, the black borders can be ok.

[japptwix]

Add a sample, the black borders can be ok.

I will upload a picture tomorrow. The black border at the bottom cuts the captured video, and it comes and goes. Never had this problem before. if I pause the handycam and press play again while capturing, the boarder goes away.

The problem with the capture gradually losing sync with audio is not gone. I just capture a 90 min video, and it was behind 1 sec at the end. The problem comes and goes as well, sometimes the whole video is in sync, other times the audio gradually goes out of sync. This is the reason I wanted to try amarecTv

Antivirus, firewall is not installed, network is disabled. Its a clean install of windows 7.

[lollo]

Post a video sample, not a picture, for us to better understand.

About the AmarecTV / Pinnacle 710 problem have you tried the GraphEdit approach to debug? https://forum.videohelp.com/threads/417025-Recorded-videos-are-suddenly-wavy-and-in-bl...te#post2762015

[japptwix]

Post a video sample, not a picture, for us to better understand.

About the AmarecTV / Pinnacle 710 problem have you tried the GraphEdit approach to debug? https://forum.videohelp.com/threads/417025-Recorded-videos-are-suddenly-wavy-and-in-bl...te#post2762015

The bars are gone. Had to check "VCR input" in crossbarthing. I have no clue how to use GraphEdit. Tried to google, with no luck. I could only import video capture card in the software.

[japptwix]

Update. Amarectv works when I choose another audio device. So I have no sound. Can I use just the pinnacle 710 to capture video and something else for sound?

[Thermaltake]

I can't get pinnacle 710 usb working in amarectv, but picture is working in OBS, without sound. I don't have any usb 2.0 hub to test it, my T14 Gen 3 only have USB 3. I'll try to get some usb 2.0 hub today or tomorrow maybe and check if it works. Hopefully it will, because if not I don't know what to do anymore to get sound working.

[Gary34]

I had a Pinnacle 710 that worked in windows 10 until I tried to reinstall windows 10. After the reinstall I had no sound. Then I got a windows 7 computer and that didn’t help. Then I got a Pinnacle 510 and I still had the same issue. It was doing that on my windows 7, 10, and 11 computer. Then my wife started trying to connect it to Pinnacle software in windows 11 and that didn’t work but it did give me the idea to use my Pinnacle Studio Plus Version 11 Install CD that came with my boxed Pinnacle 710. I installed that on my windows 7 PC and messed with the volume through Pinnacle and then the audio worked for Virtualdub with both cards.

[Thermaltake]

Well I have Win 11 and all usb ports are 3.0. CD that came with it is ancient and no support for x64 version so It's kind of pointless to even look for anything on it.

[Gary34]

[Attachment 86658 - Click to enlarge]
[Attachment 86659 - Click to enlarge]My system is a Inspiron 3847 and it’s windows 7 64 bit. The install DVD says windows XP and Windows Vista on the front. Anyways for me with Virtualdub that fixed the issue. My 510 was from LS and my 710 I bought unopened from eBay.

[Thermaltake]

I just tested with usb 2.0 hub, and now I lost picture too, and when I reconnect to usb 3.0 I can't get picture back in OBS, in virtualdub same. I'll try with installation cd that you mention, thanks for pointing that out, it makes sense as they release few devices with same revision but different internals.

[Gary34]

With my windows 10 Inspiron 5675 the software will install but it won’t connect to my Pinnacle USB so it’s not useful. I just tried that.The Pinnacle’s also have different versions and I don’t know about all of that. I’m just saying what worked for me. I’m not sure what you should do.

[Thermaltake]

It has different version of chipset inside. Mine Pinnacle 710 USB is Rev 1. Don't mind that Rev 1. it has nothing to do with internals as I noticed few people got also Rev 1 and have other chipset inside. I open it up and mine has Altera Cyclone EP1C3T144C8N (Altera is part of intel now) and there is also LSI chip and NXP / Philips which is good chipset. So it should work normally, that's a very good chip. But strange is when I connect device to my laptop It's taking some time in OBS for picture to show for some reason it's not there instantly of course when thing is working. Now I don't have picture or sound, sound I never had. But I'll do my best tomorrow to make it work maybe.

[Gary34]

You might have the right one. I might have the right 710 also. I’m not sure. Which is obvious since I bought a 510 after my 710. I don’t really care now though. My impression of the Pinnacles is that they are really good cards in Virtualdub as long as you don’t do any updates and you get the right version. I did mess with updates so I was kinda asking for problems. I couldn’t get my 710 to work with AmerecTV when I tried it. I haven’t tried to use AmerecTV with my 510. Good luck with your card.

[Thermaltake]

Finally manage to get it work. But only in Pinnacle Studio Ultimate from dvd that came with it. It just won't work in Virtualdub I tried crossbar switch to s-video restart nothing, just black screen, put in preview video not overlay, still nothing. Tried amarectv it gave me some errors right on the start of program, and in amarectv options when I switch in video and audio to Pinnacle 710 USB it said no audio and it reads something from video some resolutions to pick, but whatever I pick it won't show anything. In Pinnacle Studio I manage to get it work I disconnect it from my USB 2.0 and connect again and it worked. I am going to use in like that because in all other programs it just won't work for some reason, even If I get it to work half way it only gives video no audio.

[Gary34]

When I used Pinnacle studios my crossbar thing for virtualdub went from just having video decoder and video proc amp
[Attachment 86678 - Click to enlarge]to having all of my options.
[Attachment 86679 - Click to enlarge] I have read LS say that some of the bad versions “marry” Pinnacle studios and they refuse to work with other software. I’m familiar with the chips you named off. I looked up all of that before and different stuff about the card. Still when you go to troubleshoot version becomes an unknown variable. No way I would buy one from eBay again. I have heard Pinnacle Studios is junk ware for capture. Maybe either getting the right Pinnacle or just using one of the cards that someone else mentioned with Amerectv would be a better idea than using Pinnacle Studios.

[Thermaltake]

When I enter crossbar I have both, there is pinnacle 710 usb(crossbar) and pinnacle 710 usb and I can enter both options just like yours on pictures.