Pioneer DVR-104 and "Unexpected Exception"

[pago cruiser]

First off, sorry this post is so long. I dunno how else to convey some info that MIGHT help someone solve a problem that MAYBE someone else is also having...

So I just got a new SV25 (Small Form Factor) computer, added a 1G P3, 512 RAM, 80GB Seagate (formatted in NTFS), ATI AIW Radeon, a snazzy new Pioneer DVR-104, with everything under a one month old licensed W2K.

Put it all together this weekend. All is right with the world, except when I try to burn a DVD. Ripped "Thema and Louise" with Smart Ripper, ended up witha 4.3 GB file. Using Nero 5.5.8.2, downloaded from their site a few days ago. Nero finds and IDs the drive fine. Nero burns CDs just dandy. But when trying to make a DVD, I get a weird "Unexpected Exception" and "Scsi not using temporary buffers" error. Using the Nero DVD option, I dragged and dropped the files to the correct directory in CAPS, hit burn, and about 2 seconds later it errors out. Then the durn program asks me if its OKAY! Hell no, it ain't okay...

Anyhow, if anyone has been thru this b4, would appreciate a fix. I can't believe that with all the users of this device I am the first person to go thru this...course then again maybe I'm just dim...

Below find the error log that Nero generates:
__________________________________________________ ______
Windows 2000 5.0
WinAspi: File 'Wnaspi32.dll': Ver=4.60 (1021), size=45056 bytes, created 9/10/1999 12:06:00 PM
ahead WinASPI: File 'C:\Program Files\ahead\Nero\Wnaspi32.dll': Ver=2.0.1.44, size=172099 bytes, created 5/12/2002 10:10:27 AM
Nero Version: 5.5.8.2
Recorder: <PIONEER DVD-RW DVR-104> Version: 1.20 - HA 1 TA 0 - 5.5.8.2
Adapter driver: <atapi> HA 1
Drive buffer : 2000kB
Bus Type : default (0) -> ATAPI
CD-ROM: <PIONEER DVD-RW DVR-104>Version: 1.20 - HA 1 TA 0 - 5.5.8.2
Adapter driver: <atapi> HA 1
Bus Type : default (0) -> ATAPI

=== Scsi-Device-Map ===
DiskPeripheral : ST380021A atapi Port 0 ID 0 DMA: On
CdRomPeripheral : PIONEER DVD-RW DVR-104 atapi Port 1 ID 0 DMA: On
=======================

AutoRun : 1
Excluded drive IDs:
CmdQueuing : 1
CmdNotification: 2
WriteBufferSize: 59768832 (0) Byte
ShowDrvBufStat : 0
EraseSpeed : 0
BUFE : 0
Physical memory : 495MB (507376kB)
Free physical memory: 361MB (370252kB)
Memory in use : 27 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Wizard: On

ISO compilation
12.5.2002

10:32:35 PM #1 Phase 112 File dlgbrnst.cpp, Line 1550
DVD-Video files reallocation started

10:32:35 PM #2 Phase 114 File dlgbrnst.cpp, Line 1550
DVD-Video files reallocation completed (no file modified)

10:32:35 PM #3 Text 0 File Isodoc.cpp, Line 5383
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : FALSE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9600
Joliet : TRUE
Allow pathdepth more than 8 directories : FALSE
Allow more than 255 characters in path : FALSE
Write ISO9660 ;1 file extensions : TRUE

10:32:35 PM #4 Phase 111 File dlgbrnst.cpp, Line 1550
DVD-Video files sorted

10:32:35 PM #5 Phase 90 File dlgbrnst.cpp, Line 1550
Buffer Underrun Protection activated

10:32:35 PM #6 Text 0 File Reader.cpp, Line 118
Reader running

10:32:35 PM #7 Text 0 File Burncd.cpp, Line 2778
Turn on Disc-At-Once, using DVD media

10:32:35 PM #8 ISO9660GEN -11 File geniso.cpp, Line 4428
First writeable address = 0 (0x00000000)

10:32:35 PM #9 Text 0 File ThreadedTransferInterface.cpp, Line 684
Setup items (original item values)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
original CD pos #0 + 2265200 (2265200) = #2265200/503:22.50
relocatable, CD pos for caching/writing not required/required, no patch infos
--------------------------------------------------------------

10:32:37 PM #10 Text 0 File DlgWaitCD.cpp, Line 199
Last possible write address on media: 2298495 (510:48.45)
Last address to be written: 2265199 (503:24.49)

10:32:37 PM #11 Text 0 File DlgWaitCD.cpp, Line 1394
Recorder: PIONEER DVD-RW DVR-104;
CDR code: 00 00 00 00; CD manufacturer unknown
ATIP Data: ?

10:32:37 PM #12 Text 0 File Burncd.cpp, Line 4432
Unexpected exception

10:32:37 PM #13 Text 0 File Scsicmd.cpp, Line 386
SCSI not using temporary buffers
20 out of 20 temporary buffers allocated


Existing drivers:
File 'Drivers\ASPI32.SYS': Ver=4.60 (1021), size=25244 bytes, created 9/10/1999 12:06:00 PM

Registry Keys:
__________________________________________________ ____

Note that DMA is ON. I've tried it both ways, with the same results. I also un-installed the DVR-104, un-installed SCSI devices in Device Manager, etc etc. No difference. :cry:

Pago Cruiser
"Old Chinese Curse: May you live in INTERESTING times..."

[pinkerton]

You are not alone, I too get the "Unexpected Exception" error using Nero and the Pioneer. I wish I had a fix for it, I use Prassi instead and that works fine, but it doesnt have half the options and ease as Nero.

[dvbr]

Hi,

I have a A04, I can't burn DVDs in DVD-Video compilation, I got "relocation error" even before burning begins, I just can in DVD-ISO/UDF compilation.
Use this guide to burn:
http://mpucoder.kewlhair.com/Derrow/nero.html
Pay attention to the ISO settings.

I don't know why it happens, but Nero is better than other tools, with bundled tools I can't erase a DVD-RW, with Nero I can.

Regards

[FM]

I enabled DMA option for IDE channel with A04 on it in BIOS and immedialtely started to get "Communication error" messages from Nero. I disabled DMA in BIOS (note: Windows still says Multi-word DMA mode 2) and everything works again. Strange but this is true.

May be this will help...

[mcmacky]

Hey I am glad to hear that others are having the same problem,trying to burn a dvd in (dvd video mode)with Nero 5.82.It says (unexpected error) and aborts the writing,the strange thing is it will work with dvd-rws but not with dvd-rs,I have tried several brands.I can burn the dvds in udf-iso format but my( power dvd) on my computer will not play them it says that it is an unsupported format.They play fine in my 2 dvd players,Apex-1500 and Pioneer 414.I wonder if this problem is only afecting the Pioneer A04 as that is what I have.Try it with a dvd-rw and let me know if it works for you.Tried uninstalling Nero and reinstalling,No go.Hope somebody comes up with a solution. I think i will try the disable dma trick.

[crjackson]

Hey I am glad to hear that others are having the same problem,trying to burn a dvd in (dvd video mode)with Nero 5.82.It says (unexpected error) and aborts the writing,the strange thing is it will work with dvd-rws but not with dvd-rs,I have tried several brands.I can burn the dvds in udf-iso format but my( power dvd) on my computer will not play them it says that it is an unsupported format.They play fine in my 2 dvd players,Apex-1500 and Pioneer 414.I wonder if this problem is only afecting the Pioneer A04 as that is what I have.Try it with a dvd-rw and let me know if it works for you.Tried uninstalling Nero and reinstalling,No go.Hope somebody comes up with a solution. I think i will try the disable dma trick.

I wish I had read this post a while back. I was getting the same error and thought the drive was faulty so I RMA'd the thing. I got my new drive back today and get the same errors (communications error). It doesn't matter which software package I use (NERO5582 or STOMP RecordNOW). It would error out durning the burn process (CD's / DVD's).

I put the drive in PIO mode through the Device MGR. and now it burns just fine (really bogs down the system though).

I think I'll try turning it off in BIOS and see if it shows DMA mode in the device MGR like yours.

It kind of sounds like a firmware upgrade may be needed to be compatiable with some rigs.

I'm running a KG7 (VIA686B Southbridge) but never had any problems before. What board is your DVR connected to?

[crjackson]

As per "FM"'s posting I found that disabling UltraDMA mode for that channel in BIOS told windows XP to place the drive into Multi-Word DMA 2 mode. It works perfect now.

Thanks FM. I guess the drive is only Multi-Word DMA 2 capable and NOT UltraDMA ready. Seems strange for a new drive though.

I still think a firmware upgrade is needed, and may correct the problem.

[RAAGAAman]

I've seen this issue also. I was able to write to DVD-RW but not DVD-R. I created a Video disk on DVD-RW and then used Nero's DVD-Copy function to copy the disk to DVD-R. Of course dropping it down to EDMA is no problem since the transfer rate really doesn't need to have UDMA.

RG

[LT1Racer]

I've been having the exact same problem. Same drive, Same Nero version. I tried slowing down the drive to PIO and I still got the "Unexpected exception" error. I did the DVD-RW burn and then DVD copied it to DVD-R, which worked, but it will not play on my JVC XV_S65GD player. I'm going to Circuit City today to see if the DVD-R will play on any of their showroom DVD players. Has anybody contacted Nero about this error so they can include a fix for this on their next version?