PotPlayer - visual glitch with static background

[Osin]

I noticed lately the weird glitch in PotPlayer. Sometimes when I exit the full screen mode parts of video stay at lower part of app interface. Usually its when video display some solid background (same color for couple of seconds, etc.). It started on version 240509(1.7.22232) and continues on 240618(1.7.22261).

Example:

[Attachment 80259 - Click to enlarge]

Anyone else have similar issue?

[looloo86]

I noticed lately the weird glitch in PotPlayer. Sometimes when I exit the full screen mode parts of video stay at lower part of app interface. Usually its when video display some solid background (same color for couple of seconds, etc.). It started on version 240509(1.7.22232) and continues on 240618(1.7.22261).

Example:

[Attachment 80259 - Click to enlarge]

Anyone else have similar issue?

I'm having the exact same issue. I'm using version 240618(1.7.22266). It would happen sometimes when I exit full screen. Did you figure out how to fix it yet?

[Osin]

Thanks for reply, I'm kind of glad that I'm not the only one with such issue.

I wasn't really looking for solution, just waiting for the update in hope it will fix itself, but, fun fact, yesteday I noticed that PotPlayer is set to always on top. I don't rember changing it, maybe I just click it buy accident or it set after update or something, I don't know. I set it now to never be always on top, maybe its this, maybe not. Worth a try.

If it will not help I will try to reach to developers. Their email adress is in app (run PotPlayer and press F1).

[looloo86]

Hmmm, I had it set to stay on top while playing in full screen. I set it to never now.

I think you should still reach out to them if you have time. Otherwise, there won't be a fix if they are not aware of the issue. And I don't think a lot of users know about this issue or just don't care about it. I searched around and you are the only other person with this issue.

[Osin]

It's not related with always on top settings. I send them an email with the details. I will update this post when I get a reply.

[looloo86]

It's not related with always on top settings. I send them an email with the details. I will update this post when I get a reply.

Yeah, it was still happening when I changed that setting to Never. And yes, please keep me updated if you hear back from them. Thanks.

[Osin]

Message from devs, highly doubt it will be fix. Hopefully, maybe by some magic in next updates.


[Attachment 81284 - Click to enlarge]

Edit:
And another message, so yeah, like I said previously.


[Attachment 81285 - Click to enlarge]

[looloo86]

Message from devs, highly doubt it will be fix. Hopefully, maybe by some magic in next updates.


[Attachment 81284 - Click to enlarge]

Edit:
And another message, so yeah, like I said previously.


[Attachment 81285 - Click to enlarge]

That sucks... But do you think it is possible that it's a GPU issue...? My driver is already up to date.

[Osin]

What card exactly You use, and what drivers version? We will verify if we have the same card.

[looloo86]

What card exactly You use, and what drivers version? We will verify if we have the same card.

I am using an EVGA 3080 Ti. The driver is version 560.70.

[Osin]

We have different cards and even different drivers so no way it's VGA problem. I'm sending this to devs.

[Attachment 81320 - Click to enlarge]


Edit:
Devs anwser, read: don't write anymore cos we don't give a f***.

[Attachment 81322 - Click to enlarge]

Edit 2:
I found a kind of workaround for this issue. When You want to exit full-screen mode, first pause the video, then exit.

[looloo86]

[Attachment 81320 - Click to enlarge]

We have different cards and even different drivers so no way it's VGA problem. I'm sending this to devs.

Edit:

[Attachment 81322 - Click to enlarge]
Devs anwser, read: don't write anymore cos we don't give a f***.

Edit 2:
I found a kind of workaround for this issue. When You want to exit full-screen mode, first pause the video, then exit.

LOL! Are you serious with their answer? I would love to see a screenshot of that.

I think it still glitches when the video stops. A lot of times I exit the full screen when the video has ended and stopped. It still glitches.

[Osin]

LOL! Are you serious with their answer? I would love to see a screenshot of that.

I didn't mean it literally, just read between lines. I had some experience with service and customer support, and it's a common policy to just say, "Everything is ok on our end, it's your issue". I kind of understand them, they can't reproduce this error and receive only two reports, but still.

I think it still glitches when the video stops. A lot of times I exit the full screen when the video has ended and stopped. It still glitches.

Then it's even more complex than in my case.

[Osin]

First of all, apology for double post, but it's almost year since last post, so I think it's not a big deal, considering that I found solution.

To resolve this problem You just have to, unfortunately, downgrade PotPlayer to version 240315 (realeased on 2024-03-15). It can be easily found on VideoHelp Forum, PotPlayer section, older versions. Of course You have to block all updates, check for updates, auto updates options, etc. Also, to be sure, I didn't export any settings from most recent version to old one. Simply make screenshots of your settings, and put them manually to older version. It's painfull, but better to be save than sorry.

For the past couple of weeks I did some heavy testing of version 240315. No more visual glitches or other bugs, etc.

Regarding PotPlayer support... They are absolute joke. I was patiently waiting for them to fix this. Around march they realesed bunch of beta version, so I naively though that they will fix tons of bugs. When they finally realeased stable version 250514(1.7.22541) this happened.


[Attachment 87457 - Click to enlarge]

Then I send them message and I received almost immediate reply.


[Attachment 87459 - Click to enlarge]

3 minutes after my message! They don't even look at screenshot! Joke! They don't care. I also found on forum other people who had similar experience with PotPlayer support.

So, if You have this bug/glitch just downgrade, block update and forget about support and new versions.