How to convert videos that play in my Smart TV

[kadzu]

I'm trying to play video files in my Smart TV but some files are playing and others are not.
Using MPC-HC, I got the media information of three files,one not playing and two are playing(one MKV and one MP4), to compare.
I'm aware that mp4 files can have different encodings but I don't understand much about it.
Also, can someone tell me what could the issue? I mean, both have AVC in video format.The only difference I found in the video information is the frame rate and "Format profile" field.
The third file, is a working MKV. Which would be better to play and have better quality, the working MP4 file or the MKV one? And how to convert to the better one?

This is the MediaInfo of a MP4 that is NOT working :

    General
    Complete name                  : D:\NotWorkingVideo.mp4
    Format                         : MPEG-4
    Format profile                 : Base Media
    Codec ID                       : isom (isom/avc1/iso6)
    File size                      : 508 MiB
    Duration                       : 16 min 8 s
    Overall bit rate mode          : Variable
    Overall bit rate               : 4 404 kb/s
    Encoded date                   : UTC 2023-08-01 21:49:02
    Tagged date                    : UTC 2023-08-01 21:49:02
    
    Video
    ID                             : 1
    Format                         : AVC
    Format/Info                    : Advanced Video Codec
    Format profile                 : High 10@L4.1
    Format settings                : CABAC / 9 Ref Frames
    Format settings, CABAC         : Yes
    Format settings, Reference fra : 9 frames
    Codec ID                       : avc1
    Codec ID/Info                  : Advanced Video Coding
    Duration                       : 16 min 7 s
    Bit rate                       : 4 245 kb/s
    Maximum bit rate               : 9 979 kb/s
    Width                          : 1 280 pixels
    Height                         : 720 pixels
    Display aspect ratio           : 16:9
    Frame rate mode                : Constant
    Frame rate                     : 23.976 (24000/1001) FPS
    Color space                    : YUV
    Chroma subsampling             : 4:2:0
    Bit depth                      : 10 bits
    Scan type                      : Progressive
    Bits/(Pixel*Frame)             : 0.192
    Stream size                    : 490 MiB (96%)
    Writing library                : x264 core 146 r2538 121396c
    Encoding settings              : cabac=1 / ref=9 / deblock=1:1:1 / analyse=0x3:0x133 / me=umh / subme=10 / psy=1 / psy_rd=0.40:0.00 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=9 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=10 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=2pass / mbtree=1 / bitrate=4245 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=81 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=62500 / vbv_bufsize=78125 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:0.60
    Encoded date                   : UTC 2023-08-01 21:49:02
    Tagged date                    : UTC 2023-08-01 21:49:07
    Codec configuration box        : avcC
    
    Audio
    ID                             : 2
    Format                         : AAC LC
    Format/Info                    : Advanced Audio Codec Low Complexity
    Codec ID                       : mp4a-40-2
    Duration                       : 16 min 8 s
    Bit rate mode                  : Variable
    Bit rate                       : 153 kb/s
    Maximum bit rate               : 199 kb/s
    Channel(s)                     : 2 channels
    Channel layout                 : L R
    Sampling rate                  : 48.0 kHz
    Frame rate                     : 46.875 FPS (1024 SPF)
    Compression mode               : Lossy
    Stream size                    : 17.6 MiB (3%)
    Encoded date                   : UTC 2023-08-01 21:11:21
    Tagged date                    : UTC 2023-08-01 21:49:07

This is the MediaInfo of the MP4 which is playing in the TV :

     General
    Complete name                  : D:\WorkingVideo.mp4
    Format                         : MPEG-4
    Format profile                 : Base Media
    Codec ID                       : isom (isom/iso2/avc1/mp41)
    File size                      : 696 MiB
    Duration                       : 25 min 29 s
    Overall bit rate               : 3 817 kb/s
    Writing application            : ShanaEncoder
    
    Video
    ID                             : 1
    Format                         : AVC
    Format/Info                    : Advanced Video Codec
    Format profile                 : High@L5.1
    Format settings                : CABAC / 3 Ref Frames
    Format settings, CABAC         : Yes
    Format settings, Reference fra : 3 frames
    Codec ID                       : avc1
    Codec ID/Info                  : Advanced Video Coding
    Duration                       : 25 min 29 s
    Bit rate                       : 3 621 kb/s
    Width                          : 1 920 pixels
    Height                         : 1 080 pixels
    Display aspect ratio           : 16:9
    Frame rate mode                : Constant
    Frame rate                     : 24.000 FPS
    Color space                    : YUV
    Chroma subsampling             : 4:2:0
    Bit depth                      : 8 bits
    Scan type                      : Progressive
    Bits/(Pixel*Frame)             : 0.073
    Stream size                    : 660 MiB (95%)
    Writing library                : x264 core 161 r3048 b86ae3c
    Encoding settings              : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=0 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=16 / lookahead_threads=16 / sliced_threads=1 / slices=16 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=0 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc=crf / mbtree=0 / crf=21.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=2:1.00
    Codec configuration box        : avcC
    
    Audio
    ID                             : 2
    Format                         : AAC LC
    Format/Info                    : Advanced Audio Codec Low Complexity
    Codec ID                       : mp4a-40-2
    Duration                       : 25 min 29 s
    Source duration                : 25 min 29 s
    Bit rate mode                  : Constant
    Nominal bit rate               : 192 kb/s
    Maximum bit rate               : 192 kb/s
    Channel(s)                     : 2 channels
    Channel layout                 : L R
    Sampling rate                  : 48.0 kHz
    Frame rate                     : 46.875 FPS (1024 SPF)
    Compression mode               : Lossy
    Source stream size             : 35.0 MiB (5%)
    Default                        : Yes
    Alternate group                : 1
    mdhd_Duration                  : 1529554

This is the working MKV file :

General
Unique ID                      : 252821776230525536221530284268449508831 (0xBE33B3F41BD69AEE5205B50CC83D2DDF)
Complete name                  : D:\Working.mkv
Format                         : Matroska
Format version                 : Version 4
File size                      : 653 MiB
Duration                       : 19 min 10 s
Overall bit rate               : 4 764 kb/s
Movie name                     : Working Anime Episode
Encoded date                   : UTC 2023-04-01 11:03:21
Writing application            : mkvmerge v75.0.0 ('Goliath') 64-bit
Writing library                : libebml v1.4.4 + libmatroska v1.7.1
Attachments                    : CaveatBrush-Regular.ttf / DeBorstel Brush-Reduced.ttf / FOT-SeuratPro-DB.otf / Franco Normal.ttf / jotting_regular.ttf / Lato-Bol.ttf / Lato-BolIta.ttf / NanumPenScript-Regular.ttf / segoeui.ttf / Sketchy Night.otf

Video
ID                             : 1
Format                         : HEVC
Format/Info                    : High Efficiency Video Coding
Format profile                 : Main 10@L4@Main
Codec ID                       : V_MPEGH/ISO/HEVC
Duration                       : 19 min 10 s
Bit rate                       : 4 438 kb/s
Width                          : 1 920 pixels
Height                         : 1 080 pixels
Display aspect ratio           : 16:9
Frame rate mode                : Constant
Frame rate                     : 23.976 (24000/1001) FPS
Color space                    : YUV
Chroma subsampling             : 4:2:0
Bit depth                      : 10 bits
Bits/(Pixel*Frame)             : 0.089
Stream size                    : 608 MiB (93%)
Title                          : Webrip
Writing library                : x265 3.5+97-10edbe82e:[Windows][GCC 12.2.0][64 bit] 10bit
Encoding settings              : cpuid=1111039 / frame-threads=4 / numa-pools=16 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=1920x1080 / interlace=0 / total-frames=27576 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=5 / no-allow-non-conformance / no-repeat-headers / annexb / no-aud / no-eob / no-eos / no-hrd / info / hash=0 / temporal-layers=0 / open-gop / min-keyint=23 / keyint=250 / gop-lookahead=0 / bframes=16 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=40 / lookahead-slices=0 / scenecut=40 / no-hist-scenecut / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / rect / amp / max-tu-size=32 / tu-inter-depth=3 / tu-intra-depth=3 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=5 / limit-refs=0 / no-limit-modes / me=3 / subme=4 / merange=57 / temporal-mvp / no-frame-dup / no-hme / weightp / weightb / no-analyze-src-pics / deblock=-1:-1 / sao / no-sao-non-deblock / rd=6 / selective-sao=4 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=1.50 / psy-rdoq=2.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=16.0 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / ipratio=1.40 / pbratio=1.30 / aq-mode=3 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=51 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=2 / transfer=2 / colormatrix=2 / chromaloc=0 / display-window=0 / cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / no-hdr10 / no-hdr10-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=0 / analysis-save-reuse-level=0 / analysis-load-reuse-level=0 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 / scenecut-aware-qp=0conformance-window-offsets / right=0 / bottom=0 / decoder-max-rate=0 / no-vbv-live-multi-pass / no-mcstf / no-sbrc
Language                       : Japanese
Default                        : Yes
Forced                         : No

Audio
ID                             : 2
Format                         : AAC LC
Format/Info                    : Advanced Audio Codec Low Complexity
Codec ID                       : A_AAC-2
Duration                       : 19 min 10 s
Bit rate                       : 256 kb/s
Channel(s)                     : 2 channels
Channel layout                 : L R
Sampling rate                  : 48.0 kHz
Frame rate                     : 46.875 FPS (1024 SPF)
Compression mode               : Lossy
Stream size                    : 35.0 MiB (5%)
Title                          : Webrip
Language                       : Japanese
Default                        : Yes
Forced                         : No

[ProWo]

For the not working mp4 it could be the x264 10bit encoding or the profile level.

Format profile : High 10@L4.1
Bit depth : 10 bits

You could try to change the profile level from 4.1 to 4.0, without recoding, using clever FFmpeg-GUI.
Load the not working mp4, click main, click various, click change P-level, set new level to 4 and click change.


[Attachment 77828 - Click to enlarge]

If finished, try the new generated mp4 with your smart-tv.

If it still not work, you must recode it to 8 bit.

[jagabo]

ProWo's idea is worth trying. But in all likelihood the TV's AVC decoder doesn't support 10 bits and you'll have to re-encode at 8 bits.

[netmask56]

I second jagabo comment. Many high end media players don't support 10 bits let alone TV's

[jagabo]

Also note that 10 bit hevc support doesn't necessarily mean 10 bit avc is also supported.

[pandy]

H.264 10 bit is NOT broadcast standard and H.265 10 bit is broadcast standard - so probably ProWo was right from beginning only he overlooked AVC vs HEVC . Obviously person encoding this content didn't care about consumer HW players.
So re-encode to 8 .H264 or to 10 bit H.265.

[SaurusX]

The non-working file also probably has too many ref frames. Go no higher than 4 ref frames and 3 b-frames.

[pandy]

The non-working file also probably has too many ref frames. Go no higher than 4 ref frames and 3 b-frames.

DPB size is 32768 mb so 9 ref frames is fine in case 1280x720.

[Sharc]

The non-working file also probably has too many ref frames. Go no higher than 4 ref frames and 3 b-frames.

DPB size is 32768 mb so 9 ref frames is fine in case 1280x720.

Yes. But if his TV player follows strictly blu-ray restrictions (many TV players do) the maximum would be 6 ref frames for 1280x720, or 4 ref frames for 1280x720. The max. for b-frames is 3.
The OP should encode blu-ray compliant for his TV to be on the safe side.
https://forum.doom9.org/showthread.php?t=154533
http://web.archive.org/web/20211016201758/http://www.x264bluray.com/home/720p-encoding
http://web.archive.org/web/20211016213149/http://www.x264bluray.com/home/1080i-p
etc.