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  1. Member
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    Hi there,

    I have a question about an issue I am having with an MPEG file I am trying to edit in Adobe Premiere. Below is a summary of the problem I am having:

    The file will not open with Window Media Player, Premiere or Photoshop.

    It will open with VLC media player, but it only plays the first ~2 seconds of video. I can get around this, somewhat, by clicking around the timeline bar. When I scrub forward, it will play the video for 10-45 seconds before stopping again.

    Adobe support suggested the problem could be with the video codec. The video was recorded with a surgical microscope, so it's possible that it is using some uncommon codec. However, I have several other videos recorded at the same time and by the same microscope that all work fine. I tried to convert the video using VLC, but it only converted the first 2 seconds before failing. Again, by quickly scrubbing forward, I was able to convert 10-45 seconds. But this didn't really solve my issue.

    The video contains confidential information, so I cannot share it. However, I have a VLC log I can share.

    Thanks for your help.
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  2. Feels Good Man 2nHxWW6GkN1l916N3ayz8HQoi's Avatar
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    Have you tried reencoding it using Avidemux, Handbrake or any other program?
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  3. Member
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    Unfortunately I am using a work computer and I don't have access to those programs through my institution. And because it is confidential material, I can't transfer the file to a personal computer to work on it there.
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  4. Feels Good Man 2nHxWW6GkN1l916N3ayz8HQoi's Avatar
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    Why can't you download and install them? How did you get VLC then? Was it pre-installed?
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  5. Member
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    Originally Posted by 2nHxWW6GkN1l916N3ayz8HQoi View Post
    Why can't you download and install them? How did you get VLC then? Was it pre-installed?
    I work for a large organization. I am not able to download any software myself. If I want software that didn't come pre-installed on my computer, I have to make a request through the IT department. These requests must first be approved by my manager and usually require me to write a "business justification". Further, there is a limited list of programs that I am able to request. VLC was one of those programs. Neither of the programs you mentioned are available to request.
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  6. Member
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    Originally Posted by Wetsy23 View Post
    Hi there,

    I have a question about an issue I am having with an MPEG file I am trying to edit in Adobe Premiere. Below is a summary of the problem I am having:

    The file will not open with Window Media Player, Premiere or Photoshop.

    It will open with VLC media player, but it only plays the first ~2 seconds of video. I can get around this, somewhat, by clicking around the timeline bar. When I scrub forward, it will play the video for 10-45 seconds before stopping again.

    Adobe support suggested the problem could be with the video codec. The video was recorded with a surgical microscope, so it's possible that it is using some uncommon codec. However, I have several other videos recorded at the same time and by the same microscope that all work fine. I tried to convert the video using VLC, but it only converted the first 2 seconds before failing. Again, by quickly scrubbing forward, I was able to convert 10-45 seconds. But this didn't really solve my issue.

    The video contains confidential information, so I cannot share it. However, I have a VLC log I can share.

    Thanks for your help.
    1 - start VLC media player
    2 - click media
    3 - click convert/save
    4 - on the file tab click add and add your video file
    5 - click convert / save at the bottom
    6 - select video - H.264+mp3 (mp4) from the drop down menu
    7 - select the destination to save the new video file
    8 - click start to start converting the video
    once done try playing the video and see if it'll now play.
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  7. Member
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    Thank you for your detailed instructions.

    I have tried this and it only converts the first 2 seconds of the video.

    I have attached the VLC error log for the procedure you outlined.
    Image Attached Files
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  8. Member
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    Originally Posted by Wetsy23 View Post
    Thank you for your detailed instructions.

    I have tried this and it only converts the first 2 seconds of the video.

    I have attached the VLC error log for the procedure you outlined.
    in the drop down menu, try converting to VP80 + Vorbis (Webm) and see if the video will play.
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  9. Member
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    Originally Posted by october262 View Post
    in the drop down menu, try converting to VP80 + Vorbis (Webm) and see if the video will play.
    Same issue as before.
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  10. Member
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    Sounds like the file is corrupt. Could use mediainfo to see what it says about the file
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