Problem getting Canon HV20 recognized after Windows update :(

[njsteve]

So I went back to my project of importing my 17 mini dv tapes and this morning HDV Split wouldn't work properly. At first it connected to the camcorder but then I couldn't get it to capture - it just kept stalling saying there was no data. I tried turning the camera off and back on but I noticed it was no longer being listed under "Sound Video and Game Controllers" where it had previously been showing up. Now it shows up under "Imaging Devices" and HDVSplit can't see it.

I am connecting the HV20 to my Windows 11 pc using Firewire. This had all been working fine yesterday.

I had previously installed "CameraWindow DC 8.10.4a for Windows" which I found here: https://www.usa.canon.com/support/p/vixia-hv20. This was listed under Software & Drivers and it was the last version available and said it was for Windows 10 64 bit. There is no support for Windows 11. I am running Windows 11.

The only thing that changed since yesterday is that I noticed a Windows update was done yesterday and it said it was a cumulative update.

I would appreciate any suggestions for how to get this camcorder back into "Sound Video and Game Controllers" where it was working fine.'

Thanks.

[DB83]

I do not think you have previously mentioned, that is if you know, what chipset your firewire card has.

First off, Microshaft removed support for firewire in Win10 and one required a legacy Win8 driver to continue to use it. Even then, TI (Texas Instument) chipset devices were fine whereas VIA chipset devices were suspect.


Now our friend Alwyn has previous written that Win11 does (or did) natively support firewire but only for VIA and not for TI.


So the chipset Q. requires addressing or has the recent update(s) killed that as well ?


All yours Alwyn.

[njsteve]

I do not think you have previously mentioned, that is if you know, what chipset your firewire card has.

First off, Microshaft removed support for firewire in Win10 and one required a legacy Win8 driver to continue to use it. Even then, TI (Texas Instument) chipset devices were fine whereas VIA chipset devices were suspect.


Now our friend Alwyn has previous written that Win11 does (or did) natively support firewire but only for VIA and not for TI.


So the chipset Q. requires addressing or has the recent update(s) killed that as well ?


All yours Alwyn.

This is the firewire card I used: https://www.amazon.com/gp/product/B07N2WQZTS/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&psc=1

ELIATER PCIe Firewire Card for Windows 10, IEEE 1394A PCI Express Controller 4 Ports(3 x 6 Pin and 1 x 4 Pin), 1394a Firewire 400 Adapter for Windows 7/8/11/Mac OS

I'm not sure what chipset it has.

Thanks for you help!

[DB83]

The photograph is clear. It has a VIA chipset.

[Swedaniel]

So I went back to my project of importing my 17 mini dv tapes and this morning HDV Split wouldn't work properly. At first it connected to the camcorder but then I couldn't get it to capture - it just kept stalling saying there was no data. I tried turning the camera off and back on but I noticed it was no longer being listed under "Sound Video and Game Controllers" where it had previously been showing up. Now it shows up under "Imaging Devices" and HDVSplit can't see it.

I am connecting the HV20 to my Windows 11 pc using Firewire. This had all been working fine yesterday.

I had previously installed "CameraWindow DC 8.10.4a for Windows" which I found here: https://www.usa.canon.com/support/p/vixia-hv20. This was listed under Software & Drivers and it was the last version available and said it was for Windows 10 64 bit. There is no support for Windows 11. I am running Windows 11.

The only thing that changed since yesterday is that I noticed a Windows update was done yesterday and it said it was a cumulative update.

I would appreciate any suggestions for how to get this camcorder back into "Sound Video and Game Controllers" where it was working fine.'

Thanks.

This is the firewire card I used: https://www.amazon.com/gp/product/B07N2WQZTS/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&psc=1

ELIATER PCIe Firewire Card for Windows 10, IEEE 1394A PCI Express Controller 4 Ports(3 x 6 Pin and 1 x 4 Pin), 1394a Firewire 400 Adapter for Windows 7/8/11/Mac OS

I'm not sure what chipset it has.

If nothing ellse helps such as product drivers, settings, reconnecting the device in various ways you could try check with the motherboard manufacturer to see if there are any separate installable Firewire/PCIe softwares/applications to get things going! If your the technical person, it might help to take out and re-attach the card to get an new installation going "as new hardware", if you check windows update after this if it still does not work there is an choice/setting to search for windows updates and such things for other installed softwares that might help find valid driver or something to install to get it going, well atleast this function is avalible for Windows 10 im not sure about Windows 11 tough...

[Alwyn]

Hmm.

I've never installed that Canon software and I have my HV20 currently showing in Sound Video and Game Controllers.

I suspect you have your HV20 currently in "DV" mode. I've just switched mine to DV playback mode (from "HDV" standard) and it popped up in Imaging Devices and disappeared from Sound Vid Game Controllers.

Disconnect your Firewire cable, push the Menu button, toggle down to settings (at the bottom), push the toggle, go to Play/Out Setup 1 and switch the playback standard from DV to HDV.

Will this cure your HDVSplit issues??!! Yoo hoo! Fingers Crossed.

[Alwyn]

If nothing ellse helps such as product drivers, settings, reconnecting the device in various ways you could try check with the motherboard manufacturer to see if there are any separate installable Firewire/PCIe softwares/applications to get things going! If your the technical person, it might help to take out and re-attach the card to get an new installation going "as new hardware", if you check windows update after this if it still does not work there is an choice/setting to search for windows updates and such things for other installed softwares that might help find valid driver or something to install to get it going, well atleast this function is avalible for Windows 10 im not sure about Windows 11 tough...

Would you please mind waiting until a topic has exhausted all normal, targetted responses before launching into a general rave about fixing all-things computers. You could well lead a newby down the garden path and even damage their machine suggesting pulling out a card.

[njsteve]

Hmm.

I've never installed that Canon software and I have my HV20 currently showing in Sound Video and Game Controllers.

I suspect you have your HV20 currently in "DV" mode. I've just switched mine to DV playback mode (from "HDV" standard) and it popped up in Imaging Devices and disappeared from Sound Vid Game Controllers.

Disconnect your Firewire cable, push the Menu button, toggle down to settings (at the bottom), push the toggle, go to Play/Out Setup 1 and switch the playback standard from DV to HDV.

Will this cure your HDVSplit issues??!! Yoo hoo! Fingers Crossed.

Fixed it!!!!!!!!!!!!!!!!! YAYYYYYYYYYYYYYY!!!!!! THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[DB83]

Good to know.

[Swedaniel]

Fixed it!!!!!!!!!!!!!!!!! YAYYYYYYYYYYYYYY!!!!!! THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!

nice! must be same feeling as i had when i tought i had full tank + broken fuel meter, still somehow the tank was empty!

[njsteve]

Good to know.

I spoke to fast

So now the camcorder is showing back in "Sound video and game controller" and HDVSplit Can see it.

But.... When I try to record I get a message on the camcorder display screen "Playback STD Locked - Playback Restricted".

If I pull out the fire wire from the Camcorder and try to play the tape just from the camcorder I get the same message.

Is there anything else I can try?

Thanks so much for your help!

[Alwyn]

From the manual:

Current camcorder settings do not match the HDV/DV standard of the recording you tried to play back. Change the [PLAYBACK STD] to match the recording standard of the tape.

You're trying to play a DV tape when you're in HDV mode (or vice versa).

I'm not sure how the playback mode goes with HDVSplit. There is an Auto mode but I would put it on HDV (and obviously you have to play a HDV tape [or should I say, a tape recoded in HDV mode ]).

[Alwyn]

Be careful with that Firewire cable: one short and your camera's fried. I suggest turning it off before inserting or removing the cable, and don't force it in the wrong way.

[njsteve]

From the manual:

Current camcorder settings do not match the HDV/DV standard of the recording you tried to play back. Change the [PLAYBACK STD] to match the recording standard of the tape.

You're trying to play a DV tape when you're in HDV mode (or vice versa).

I'm not sure how the playback mode goes with HDVSplit. There is an Auto mode but I would put it on HDV (and obviously you have to play a HDV tape [or should I say, a tape recoded in HDV mode ]).

I did put it on "HDV" like you first suggested but that's what creates the warning message. If I put it back to "Auto" or "DV" the tape plays fine on the HV20 but it shows up under imaging devices and HDVSplit can't see it.

I am in a catch 22.

There must be some way to do this...

[Alwyn]

Nah, what you're now doing is playing a DV-format tape in HDV mode. Your original post mentioned M2T files, which is the giveway that that tape was recorded in HDV mode (because the HDV file format is M2T).

The tape you are now trying to play sounds like it has been recorded in DV mode, in other words, the DV-AVI format. That won't play in HDV mode.

Not to worry though, just swap the playback standard to DV and use WinDV or Scenalyzer to transfer your tape.

Since it sounds like you have a mix of DV and HDV recordings on your tapes, I suggest you mark each tape with what it contains to save confusion.

You can always positively tell what format a tape is in by selecting "Auto" and observing the top of the display when the tape is playing. It will say either DV or HDV.

There is, of course, the nightmarish scenario where a particular tape has both DV and HDV recordings on it!

[Swedaniel]

.. if there is 4 ports on the pci-e firewire thing, maybe can find an setting to disable one or more of the ports to make only 1 port fully operating! or if find the setting maybe can change it to an other number, maybe the psu is low on power or something if using much stuff! should be some sort of software either from the deivce manufacturer, the motherboard manufacturer or within bios, possibly within windows itself allso!

[Alwyn]

.. if there is 4 ports on the firewire thing, maybe can find an setting to disable one or more of the ports to make only 1 port fully operating! or if find the setting maybe can change it to an other number, maybe low the psu is low on power or something if using much stuff! should be some sort of software either from the deivce manufacturer, the motherboard manufacturer or within bios, possibly within windows itself allso!

No no no!

[DB83]

Just a thought - and I do not wish to suggest anything (not like someone on here) which could screw up the entire system.

What is the purpose of that Canon software ? If there is no support for it under Win11 then how can it do any good ?


And since our friend Alwyn does not use it then maybe you should uninstall it just in case the updates have, themselves, finally given it a death knell.


Not so sure about 'mixed' recordings since did you not state in your other topic that you were able to transfer the tapes without issue other than the splittimg of tapes in to small chunks.

[njsteve]

Nah, what you're now doing is playing a DV-format tape in HDV mode. Your original post mentioned M2T files, which is the giveway that that tape was recorded in HDV mode (because the HDV file format is M2T).

The tape you are now trying to play sounds like it has been recorded in DV mode, in other words, the DV-AVI format. That won't play in HDV mode.

Not to worry though, just swap the playback standard to DV and use WinDV or Scenalyzer to transfer your tape.

Since it sounds like you have a mix of DV and HDV recordings on your tapes, I suggest you mark each tape with what it contains to save confusion.

You can always positively tell what format a tape is in by selecting "Auto" and observing the top of the display when the tape is playing. It will say either DV or HDV.

There is, of course, the nightmarish scenario where a particular tape has both DV and HDV recordings on it!

Wow. There is more to this than I realized. So when I went back to the previous tape it all works fine again and you were correct that the first tape is HD and the 2nd tape that caused me all the problems is DV. I have no idea why that happened because I was never playing with the menus on the HV20. I wonder if there is a button that I inadvertently pushed.

Will WinDV see the camera if it is coming up under imaging devices? Is there a safe place you would recommend for downloading it?

Thanks again for all your help!!! Now I know why I put off this project for so long. My wife was after me to do this for years.

[DB83]

You can download WinDV direct from this site. Just click on the highlight which takes you to the software page.

Another option is SC-Live which many argue has better functionality than WinDV. I have used both.

[aedipuss]

get winDV right here from the software download section. it will work with the DV tapes.

[njsteve]

You can download WinDV direct from this site. Just click on the highlight which takes you to the software page.

Another option is SC-Live which many argue has better functionality than WinDV. I have used both.

I downloaded WinDV and there is still the problem with the HV20 showing up as an Imaging Device when the playback mode is DV. WinDV cannot see the HV20 when it is recognized as an Imaging Device. In Order to get it to show up in "Sound, Video and Game Conrollers" I have to put in an HDV tape.

When I put in an HDV tape WinDV sees it but says "Error - can't find DV Output Pin".

Do you think that the HV20 showing up in Imaging Devices is a problem?

[DB83]

Maybe you mis-understood.

WinDV and SC-Live are only for DV. For HDV you can only use HDVSplit

[njsteve]

Maybe you mis-understood.

WinDV and SC-Live are only for DV. For HDV you can only use HDVSplit

No, I understand that. The problem is that When my HV20 has a DV tape in it it shows up in Devices as an Imaging Device and WinDV can't see it. I'm sure SC-Live wouldn't be able to see it there either.

I just tried WinDV with an HD tape to see if it would see the HV20 and it did.

Only HD tapes show up in the "Sound Video and Game Controllers" which seems to be where both WinDV and HDVSplit can actually see the Camcorder.

It seems like a driver issue. If you have any suggestions on how to get the HV20 recognized by WinDV I would appreciate any suggestions.

[Alwyn]

I downloaded WinDV and there is still the problem with the HV20 showing up as an Imaging Device when the playback mode is DV. WinDV cannot see the HV20 when it is recognized as an Imaging Device. In Order to get it to show up in "Sound, Video and Game Conrollers" I have to put in an HDV tape.

I suspect (I do a lot of suspecting) that you have been Fubarred by WinDV. I think your observations of Imaging Devices and SVG Controllers makes sense; the problem is that WinDV is not working properly. For me, it started playing up a couple of years ago, and now is completely non-functional under later variants of Win 10 and Win 11. It still works for others but not for me.

For that reason, when capturing a DV-format tape, I use (and would suggest) Scenalyzer. I have written a setup and use guide here. Give that a whirl for your DV-format tapes.

[Alwyn]

I just tried WinDV with an HD tape to see if it would see the HV20 and it did.

It may well see it, but it won't capture/transfer any video. WinDV only transfers DV-format, not HDV-format data.

[DB83]

@njsteve

Can I refer you back to reply #18. Did you consider my suggestion about that software ?


And just for clarity, Alwyn writes 'Scenalyzer'. I wrote 'Sc-Live'. They are one and the same program.