Upgrading laptop hard disk to SSD caused Office installation issue

[pchan]

Hi,
Over the weekend, I was helping my brother to upgrade his laptop to SSD. First, I tried to clone the hard disk to SSD and it failed. I fresh installed Windows 10 on the new SSD. Log into Microsoft account and download the Office 2019 installer. After installing the Office, and it said, this license already installed in another device. I put back the old hard disk and uninstalled Office and tried reinstalling Office on the SSD but it didn't fix the problem. I ended up have to call Microsoft tech support and they have to reset at their end in order to fix the installation problem.

I would like to know if expert here can tell me what I have done wrong causing Microsoft to think that my Office is stuck in another device. Calling Microsoft support is a pain and I would to avoid that if possible. Thanks.

[Sharc]

You should have uninstalled it from the HDD first. This would probably have freed up the licence, I think.
But what does this have to do with video?

[pchan]

You should have uninstalled it from the HDD first. This would probably have freed up the licence, I think.
But what does this have to do with video?

Since it's not video related, I posted this on Computer section.

[ProWo]

In the future backup the WHOLE disk (with all partitions, the hidden too) with a reliable software like the small and portable Drive SnapShot
http://www.drivesnapshot.de/en/index.htm
to an external usb harddisk, and then write this backup to the ssd.
This works (have already done it several times successfully).

[Sharc]

You should have uninstalled it from the HDD first. This would probably have freed up the licence, I think.
But what does this have to do with video?

Since it's not video related, I posted this on Computer section.

All right, never mind.

[jimdagys]

ProWo

In the future backup the WHOLE disk (with all partitions, the hidden too) with a reliable software like the small and portable Drive SnapShot
http://www.drivesnapshot.de/en/index.htm

Since you have experience with Drive SnapShot, ( I have Windows 7 netbook with factory backup partition), can you give me some pointers for using that software? Is it best to backup the whole harddrive to a DVD or a USB thumb drive?

[ProWo]

ProWo
Since you have experience with Drive SnapShot, ( I have Windows 7 netbook with factory backup partition), can you give me some pointers for using that software? Is it best to backup the whole harddrive to a DVD or a USB thumb drive?

Yes, the whole harddrive, so you have ALL necessary data.
The drive snapshot backup can be mounted as normal drive, with the possibility to recover every single file.
Use for destination a USB Drive (Sata or SSD, not a USB Pen Drive).

[pchan]

I did try to clone with the Crucial free Acronis since it's a Crucial MX500 1TB SSD. Estimated time was 10 hours and it failed at the 3 hours mark. I suspect that the WD hard disk dying already. I should be mindful enough to uninstall the Office from the hard disk but didn't. First call to MS support responded with a sawadee krup greeting .. ah .. Thailand. No no... we only do Home and Student, as yours is business. Another call ended with Ausie accent and bounced to Philippine. After many minutes of confirm the details(believe you me, MS knows all our details), we are happy to inform you that the reset is successful and it's free of charge.