Failed Conversion Every Time

[MasterMachiavelli]

hey fam,

prolly super noob question here but I'm trying to convert video files from a security camera to a file format readable by the insurance companies and the courts. No matter what type of file type I try to convert the original to, I get an automatic fail and VLC or any other media player I posses besides AVC wont play the video. The video works fine on AVC in its original format but I cant convince the judge or insurance company to download this program so my only option is to convert the file somehow. I've had some luck with free browser based converters but I'm losing a ton of quality, which I desperately need. Any suggestions? Thanks a ton everyone!!

[MasterMachiavelli]

Here's a pic of the format VLC is claiming the original files are in... although they appear as AVI files when viewing them in a folder. Again, any tips would be huge. I need to get this video converted and edited for court and insurance claims asap

[johns0]

Are you able to play the files on your computer before encoding?

[MasterMachiavelli]

No. The company with the security cameras included a video player on the flash drive they gave me. You can see it in the first pic. Besides that temp player they included on the usb drive and AVC after I downloaded it, no other video players were able to read the file format. AVC WILL however read the files in their original format.. with better framerates and higher quality than the player they included on the usb drive so I know its not an issue with AVC reading the original format. Its something in the conversion.

[johns0]

Most likely the files are encrypted and wont give you the codecs to play them.

[MasterMachiavelli]

I can play them from AVC video player tho.. if they were encrypted wouldn't they only be able to play from the included video player?

[MasterMachiavelli]

And I was able to convert them using a free browser based converter but it had shit quality.

[johns0]

If the files aren't encrypted then the reason vlc can't open them is because you need to have the codecs of that file installed on your computer,the browser based encoder was probably just using the closest codec match.

[MasterMachiavelli]

If AVC can play the files without the codec installed, why cant it convert the files to a more common video format?

[johns0]

Try a different encoder such as vidcoder.

[MasterMachiavelli]

prolly coming across as a total n00b but I tried installing the codecs included on the flash drive they gave me but it still dosnt seem to be working on VLC. Still dosnt make sense why AVC can play the video but not convert it to another file type. Clearly AVC has the proper codec to read the file if it can play it, no?

[MasterMachiavelli]

vidcoder worked perfectly. thanks for the recommendation.