I downloaded this .mp4 file from my CCTV and I am not able to play it with vlc or any other player. Do I have to convert it or anything?
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The file is very small. Are you sure the file is complete?
So you did see the playback when the video was on the original record ?
There is no video data - header etc. Probably a proprietary format specific to the unit. Sometimes the manuf. provides software to export (would be required for third-party viewing) so you need to persue that.
What manufacturer and exact model number/name is this CCTV? Probably I or another member can look up some infos about that device.
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But in the meantime, can you download the not cutted video from your device? You don't have to upload it here, if you don't want or need. But I really suggest to download new, for 1080p this file looks really to small. Also try another video "format", it says it can do also avi file.
We need that file here, so we can analyse this filetype, becaese *.avi is only a container format and inside can be almost everything regarding the audio- and videocodec.
The Amazon spec states you can connect direct to your PC monitor.
That being so the simplest solution is view on the monitor direct from the device and use a screen-recorder to create a viewable video file.
But there should still be software. Do read the manual etc.
Unfortunately, the support cannot help me, and I am not able to download the video file again, because it is older than 14 days. The reason why the file is that small is, because the video is only a few second long.
Now I am just wondering, if its possible to add the missing header und file information to the file afterwards.