PotPlayer crashing

[Rafael Dominiquini]

From time to time, the PotPlayer on my PC crash, with the following error message:



I was unable to find where the application generates the error logs to try to find out more about the problem.

The error happens sporadically, especially when I browse the video using the seekbar. Sometimes it works for hours without problems...

Info:
SO: Windows 10 64-bit
APP Versions: PotPlayer 200317 64-bit / PotPlayer 200427 Beta 64-bit

Thanks

[Rafael Dominiquini]

Does anyone know where the app saves the crash logs?

Thanks

[DB83]

Don't use it but are you using the stable version or the beta version ?

[Rafael Dominiquini]

The bug happens in both versions!
I upgraded to the beta version a few days ago to see if the problem had been fixed...

Thanks

[Rafael Dominiquini]

I'm not able to register on the PotPlayer forum to post the bug there, so I asked on this forum!

[Rafael Dominiquini]

The program worked well before. My computer gave some problems and I needed to use the system restore tool. After that the bug in the player appeared!

Thanks

[Dreamer]

Try to backup settings and reset settings.

[Rafael Dominiquini]

I tried to reset his configuration, but to no avail. I also tried to reinstall a few times ...
Then I will try to go back to a stable version or even test an older version.
But the problem is that it happened after my PC got infected and my anti-virus removed a lot of things that it thought were infected. I think there may be some dependency that has been removed and I didn't realize to reinstall it. Before that it worked perfectly!

Thanks

[Dreamer]

OK, so it's not a PotPlayer bug, you could try the System Restore, but it could recover the infection too.

Try to reinstall the drivers for motherboard and GPU, the last solution is probably just Windows reinstall.

[Rafael Dominiquini]

I believe that I got rid of the infection, because I already had several anti-virus on my PC. The problem was that I saw that they removed several files (DLLs) that appear to have been infected, even from trusted programs. I imagine I forgot to reinstall any of these programs and this may have caused the bug in PotPlayer.
I don't want to have to reinstall Windows on my PC, as this is the only program that is giving me a headache right now!
If I could see any error logs, maybe I could have some idea of what is causing this problem!
I've tried to reinstall my video driver (NVIDIA), but I don't think this is the problem anyway, since PotPlayer has a problem using both hardware or software decoding.

Thanks.

[Rafael Dominiquini]

I tried to attach the PotPlayer on the WinDbg and I obtained that log before the crash:

ModLoad: 00007ffd`5f560000 00007ffd`5f5c5000 C:\WINDOWS\system32\OLEACC.DLL
ModLoad: 00007ffd`60840000 00007ffd`6092f000 C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll
ModLoad: 00007ffd`21e40000 00007ffd`23363000 C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_95bdb3a23d6478de\nvd3dumx.dll
ModLoad: 00007ffd`60840000 00007ffd`6092f000 C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll
ModLoad: 00007ffd`21e40000 00007ffd`23363000 C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_95bdb3a23d6478de\nvd3dumx.dll
ModLoad: 00007ffd`60840000 00007ffd`6092f000 C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll
ModLoad: 00007ffd`21e40000 00007ffd`23363000 C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_95bdb3a23d6478de\nvd3dumx.dll
ModLoad: 00007ffd`40e90000 00007ffd`40f2e000 C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_95bdb3a23d6478de\NvCamera\NvCamera Whitelisting64.dll
ModLoad: 00007ffd`40e90000 00007ffd`40f2e000 C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_95bdb3a23d6478de\NvCamera\NvCamera Whitelisting64.dll
(a5b0.9b44): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
PotPlayer64!ShowPotPlayerUI+0x744144:
00007ffc`cf1dfb74 488b80a0000000 mov rax,qword ptr [rax+0A0h] ds:44a49e01`390300a0=????????????????


Can this help?

Thanks

[fasteddie33]

It's not just you, It happens to me too. The video keeps playing but otherwise the UI has frozen.

[Rafael Dominiquini]

The video keeps playing for a while, but soon it stops too!

[Rafael Dominiquini]

Here it got a little better after I reinstalled the video driver (NVIDIA) after using the DDU to clean the old drivers.
But it did not fix the problem, but it is much less frequent today!