Ii have a Philips HTS3560/12 Blu Ray and the tray wont open. What can I do?
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bummer. start saving up for a new system.--
"a lot of people are better dead" - prisoner KSC2-303
try leaving the player unplugged for an hour
then see if you can get the tray open.
Didn't work unfortunately
Long term, it needs to be repaired (either DIY or by an electronics or computer repair shop).
Short term, look for a slot on the bottom panel, underneath the disc drive. It will have a white nylon bar with a hole at one end. Push the end of a straightened paper clip into the hole, and use it as a lever to slide the bar toward the other side of the slot: this should release the tray (pop it open).
While the model covered in this link is not the same as yours, the mechanism may be similar (Phillips is actually made by Chinese company Funai, which often goes several years and model updates before changing basic tray mechanisms). The DIY disassembly and repair notes have been broadly applicable to disc tray issues for the past twenty years: https://goughlui.com/2017/12/03/teardown-philips-bdp2180-79-3d-blu-ray-player-with-stuck-tray/
Scroll down to the third photo and click on it to enlarge, you will see the slot I mentioned on the bottom front of the unit, near the tray.
I've screwed it open instead. Took de hood off...
When I "tick" de disc-drive it opens up.
Once I put a disc in there is no more issue.
Without a disc I have to keep "ticking" it to open
Sticky gears, Etc.
Rubber drive belt stretching/aging.
(No idea if you can find one for your drive the same size, but this is a very very common xbox drive problem. https://www.ebay.com/itm/DVD-Drive-Rubber-Belt-for-Original-Xbox-360-Fix-Sticky-Faulty...-/271891855433)