Some MOV Files Not Playing

[box-turtle]

I've got the latest stable versions of VLC, MPC, and the K-Lite Codec Pack. I never run
alpha or beta versions of any app.

Most MOV files play normally, but there are few that have problems. It's either audio with
no video, or no audio and no video.

I tried a dedicated app called MOV Player created by VSevenSoft. No luck.

I asked other people who downloaded the same MOV files. The majority say their MOV files
are playing normally. A few are having problems with audio or video.

Apple created the MOV file format, so I could download the Windows version of QuickTime
Player. Not sure if that's the best solution.

How do I fix this problem?

[Cornucopia]

MOV format is just like all the other formats - it's just a container that encapsulates video streams & audio streams (and sometimes more types).
Those streams are encoded by different kinds of codecs (compression/decompression algorithms). Some codecs come default with a stock installation of Quicktime, some do not. Some of those stock ones (and some of those other extra ones) ARE NOT available on other configurations - such as yours, most likely - which utilize 3rd party reworking/reverse-engineered versions of those libraries. They are incomplete. Also, QT on Mac had more/different codecs than QT on Windows, no matter how you addon. Most overlap, but not all. Plus, there's the complication that if you are using a very modern Mac, you won't truly be using Quicktime anymore, you'll be using AVFoundation (with a sneakily-named "Quicktime Player", that is actually based on AVFoundation). AVFoundation does NOT support 3rd party codecs, but *HAD* a legacy codec converter. But since Catalina (MacOS v10.15), ALL of the 32bit legacy codecs that used to come with the available QT converter, ARE NO LONGER AVAILABLE. Because Apple wants to be "forward thinking" (read: my way or the highway) and won't support any 32bit stuff anymore.

The truth is, you don't know what you've got. So you have to find out what you've got. Then you can figure out the best way to get it to play or to get it converted so it can play. It may be so difficult that you have to dredge up some old non-Intel Mac, add legacy codecs, and convert on there to a more generic/popular codec first.

Use MediaInfo. Post the results here in text form.

*Do not use or install QT for Windows, unless ABSOLUTELY necessary as a temporary last resort. It hasn't been updated in ~ a decade and it has many known security holes.*

Scott

[box-turtle]

Hello Scott.

It's obvious you know a lot about video players, formats, etc. I really appreciate your reply.

I googled about QuickTime Player for Windows and immediately found links for QT at MajorGeeks.
It was dated 2010. No, I did not download a ten year old app.

I downloaded and installed the "standard" variant of K-Lite Codec Pack because it's recommended
for the majority of users. There are "full" and "mega" variants, but I don't think that would fix the
problem I'm having with these MOV files.

https://codecguide.com/download_kl.htm

I tried converting the MOV files to MP4 with Oxelon Media Converter. Didn't work. Oxelon has a
huge list of video formats. I don't know which format (if any) would be successful.

I'll download MediaInfo.

[Nilzzon]

try Avidemux

[box-turtle]

I'm 99% certain the MOV files I downloaded are corrupt. There is a company that specializes in
repairing damages video files. Their software gets extremely good reviews. 4.8-to-5 stars. They
make enough money, so I'm not going to mention their name.

I used one of their "repair" apps. Those MOV files that wouldn't play are damaged beyond repair.
I was confused, because other people had downloaded the same files and they played normally.

We have all downloaded corrupt files. Fortunately, it's not a common occurance.

AviDemux is a video editor. I suppose a video expert could use this app to salvage damaged files.
I'm not a video expert.

[babygdav]

Too many possibilities without the original file to test.
Simple way? Have a Mac user with quicktime play it.

If it didn't play, probably nothing will.

[TomLes]

Hey box-turtle,

You said some fellows could play the files, while others - not. Or, were these different files downloaded from the same source?
Also, are you fine sharing one of the files here (or privately), so that I can try and fix it? Quite curious what's the issue with those MOVs.
You could upload it to GDrive and PM me the link.

[rgia]

Hi guys,
I'm experiencing the same issue as Box-turtle. All of my uncompressed MOV files cannot be played correctly on my win-10-computer using VLC. I tried to search for a solution to this issue but I've got no luck so far. Could you guys please help me? I'd appreciate your time. Here is the text version of the Media-info of one of these files:

General
Complete name : M:\TA DUONG 1B.mov
Format : QuickTime
Format/Info : Original Apple specifications
File size : 96.1 GiB
Duration : 1 h 0 min
Overall bit rate : 226 Mb/s
Encoded date : UTC 2020-05-28 20:52:58
Tagged date : UTC 2020-05-28 20:52:58
Writing library : Apple QuickTime

Video
ID : 1
Format : YUV
Codec ID : v210
Codec ID/Hint : AJA Video Systems Xena
Duration : 1 h 0 min
Bit rate mode : Constant
Bit rate : 224 Mb/s
Width : 720 pixels
Clean aperture width : 704 pixels
Height : 486 pixels
Clean aperture height : 480 pixels
Display aspect ratio : 4:3
Clean aperture display aspe : 4:3
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Standard : NTSC
Color space : YUV
Chroma subsampling : 4:2:2
Bit depth : 10 bits
Scan type : Interlaced
Scan type, store method : Interleaved fields
Scan order : Bottom Field First
Compression mode : Lossless
Bits/(Pixel*Frame) : 21.333
Stream size : 95.1 GiB (99%)
Language : English
Encoded date : UTC 2020-05-28 20:52:58
Tagged date : UTC 2020-05-28 20:52:58
Color primaries : BT.601 NTSC
Transfer characteristics : BT.709
Matrix coefficients : BT.601

Audio #1
ID : 3
Format : PCM
Format settings : Little / Signed
Codec ID : in24
Duration : 38 min 1 s
Source duration : 1 h 0 min
Bit rate mode : Constant
Bit rate : 1 152 kb/s
Channel(s) : 1 channel
Sampling rate : 48.0 kHz
Bit depth : 24 bits
Stream size : 313 MiB (0%)
Source stream size : 501 MiB (1%)
Language : English
Encoded date : UTC 2020-05-28 20:52:58
Tagged date : UTC 2020-05-28 20:52:58
mdhd_Duration : 2281550

Audio #2
ID : 4
Format : PCM
Format settings : Little / Signed
Codec ID : in24
Duration : 38 min 1 s
Source duration : 1 h 0 min
Bit rate mode : Constant
Bit rate : 1 152 kb/s
Channel(s) : 1 channel
Sampling rate : 48.0 kHz
Bit depth : 24 bits
Stream size : 313 MiB (0%)
Source stream size : 501 MiB (1%)
Language : English
Encoded date : UTC 2020-05-28 20:52:58
Tagged date : UTC 2020-05-28 20:52:58
mdhd_Duration : 2281550

Other
ID : 2
Type : Time code
Format : QuickTime TC
Duration : 1 h 0 min
Frame rate : 29.970 (30000/1001) FPS
Time code of first frame : 00:00:00:00
Time code, striped : Yes
Title : Untitled
Language : English
Encoded date : UTC 2020-05-28 20:52:58
Tagged date : UTC 2020-05-28 20:52:58

[ProWo]

A simple test: Remux them with MKVtoolNix to mkv.
https://www.videohelp.com/software/MKVToolNix

[rgia]

A simple test: Remux them with MkvTooNix to mkv.

I forgot to say that these files play perfectly on my win-7-computer using the older version VLC player.

[Cornucopia]

The aja codecs are Mac-only. You will need an old Mac (pre-Catalina) and must install aja qt7 codecs (hopefully from aja site) in order to even be able to convert (to prores or "none"/uncompressed).


Scott

[davexnet]

A simple test: Remux them with MkvTooNix to mkv.

I forgot to say that these files play perfectly on my win-7-computer using the older version VLC player.

Can you provide a short video sample ?

[rgia]

The aja codecs are Mac-only. You will need an old Mac (pre-Catalina) and must install aja qt7 codecs (hopefully from aja site) in order to even be able to convert (to prores or "none"/uncompressed).


Scott

Hi Scott,
I appreciate your response. The issue is these files play perfectly with the older VLC player on my other computer that is running on Window 7. I want to get the win-10 computer to play these same files correctly as the win-7 computer does. Do you think the win-10 computer is missing a crucial codecs to properly play these files? When I play these files with VLC on the win-10 computer, VLC plays them, but the video freezes while the audio keeps going even though this win-10 processing speed is x3 faster than the computer with win-7.

[rgia]

A simple test: Remux them with MkvTooNix to mkv.

I forgot to say that these files play perfectly on my win-7-computer using the older version VLC player.

Can you provide a short video sample ?

I absolutely can if you can please show me how to cut them because these are 160gbs/file. I captured them uncompressed 10-bit YUV 422. Thank you.

[davexnet]

A simple test: Remux them with MkvTooNix to mkv.

I forgot to say that these files play perfectly on my win-7-computer using the older version VLC player.

Can you provide a short video sample ?

I absolutely can if you can please show me how to cut them because these are 160gbs/file. I captured them uncompressed 10-bit YUV 422. Thank you.

I honestly don't know. Unless MKVtoolnix can do it from the output tab/splitting.
If not, If you can manage it, capture a fresh 5 second clip and post that.

Are these game captures via HDMI? Which capture device?

[rgia]

A simple test: Remux them with MkvTooNix to mkv.

I forgot to say that these files play perfectly on my win-7-computer using the older version VLC player.

Can you provide a short video sample ?

I absolutely can if you can please show me how to cut them because these are 160gbs/file. I captured them uncompressed 10-bit YUV 422. Thank you.

I honestly don't know. Unless MKVtoolnix can do it from the output tab/splitting.
If not, If you can manage it, capture a fresh 5 second clip and post that.

Are these game captures via HDMI? Which capture device?

These are VHS tapes to digital using AJA KONA LHI. I'm trying to cut like a minute using FFMPEG. I will post it as soon as it's done.

[aedipuss]

makesample might work

[rgia]

Hi guys,
I downloaded a version 2.0.7 VLC and then it is able to play all my MOV uncompressed files perfectly. Thank you guys for your time and response.