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  1. Member WazaKrash's Avatar
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    Last friday, my webcam (from my laptop) was working well and since yesterday, when I want to use it on skype it's a black screen that I've got and on website I have the "You refused access to your devices" eventhough I just clicked "allow"...

    It's making me crazy... What I should I do? I already uninstalled/re-installed chrome but nothing changed, I checked in settings about the permission and I deactivated my webcam temporary, but nothing.
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  2. Member WazaKrash's Avatar
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    anyone please?
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  3. Go to Start -> Settings -> Privacy -> Camera and make sure Allow Access To The Camera On This Device is on. Make sure Allow Apps To Access Your Camera is enabled. Make sure the app you are using is allowed to access the camera. And scroll down to the bottom of the dialog and make sure Desktop apps are allowed to use the camera.

    https://support.microsoft.com/en-us/help/13753/windows-10-camera-does-not-work
    Last edited by jagabo; 11th Dec 2019 at 09:24.
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  4. Member WazaKrash's Avatar
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    That laptop have windows 7, I already checked this in chrome settings and task manager, the webcam have all the permissions and on some websites when I click on "allow", the cam is still not working. but thanks for your reply @jagabo

    So about eveything and what I already did :
    - I deactivated/enabled my webcam in task manager (still not working)
    - The tiny cam icon is showing on chrome
    - I used a chat website to see if my cam work, after clicking on "allow" it said "You refused to give access to your devices"
    - My webcam is up to date (according to task manager)
    - Another site say "Error, your webcam is used by another application"
    I used a program to see which app is using my cam but nothing, is there any other way to do this?
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  5. Member
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    did you try restarting your computer ??
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  6. Member WazaKrash's Avatar
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    Yes, multiple times already. Still the same, webcam isn't working
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  7. I'm a Super Moderator johns0's Avatar
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    One thing you can try is to do a system restore before friday to see if that gets it working.
    I think,therefore i am a hamster.
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  8. Member
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    it is some sort of bug - scroll to date 9/25/19 - https://support.google.com/chrome/thread/2062037?hl=en try using this Chrome flag
    --enable-features=RunVideoCaptureServiceInBrowserProcess - https://bugs.chromium.org/p/chromium/issues/detail?id=992328
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  9. Member WazaKrash's Avatar
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    @Johns, this is unbelievable, there is no system restore before friday, it's crazy. There is only Tuesday (this week) and yesterday... Damn bad luck...
    Your idea is good because I already tried system restore long time before for another problem. But it's useless to restore until yesterday

    - I tried the cam with others browsers (Opera, Firefox, Vivaldi) and still not working... After clicking "allow" it say "You refused to give access to your devices"...
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  10. Member WazaKrash's Avatar
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    @October for now I tried https://www.onlinemictest.com/webcam-test/, after cliking allow it said "camera not authorized"

    On Windows 7, is there a way to see if my cam is used by any application?
    Last edited by WazaKrash; 12th Dec 2019 at 03:39.
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  11. Member WazaKrash's Avatar
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    I'm also trying to find a way to reset my integrated webcam, is it possible to do this ?
    At this point, since the cam don't work, maybe a reset could solve my problem...

    I found this https://www.google.com/search?ei=Hv3xXdifO43qavnNqsAL&q=how+to+reset+laptop+webcam+on+...OpGeUIeCtPgF27

    But don't you think it's risky? This isn't like a separated webcam that I can plug to re-install it. Isn't it risky to uninstall an integrated webcam? should I do it?

    sorry for all this questions but I'm really annoyed by this trouble.
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  12. I'm a Super Moderator johns0's Avatar
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    Just uninstall and reinstall the webcam software and drivers,it isn't risky.
    I think,therefore i am a hamster.
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  13. Member WazaKrash's Avatar
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    So I tried things again, I uninstalled/reinstalled adoble flash player (at this point, why not) but nothing changed, I also tried to install an older version
    but adobe prevent me from doing it.

    I made a second user account on my laptop, to see if by chance the webcam could work but it failed...


    Originally Posted by johns0 View Post
    Just uninstall and reinstall the webcam software and drivers,it isn't risky.
    I did the exact thing like the earlier video, but that changed nothing. @John, do you know another method to uninstall the cam and the drivers?

    This is seriously so annoying, that cam was working so well and suddenly it made me waste my day. It didn't break or fall, I can't understand why it doesn't work anymore.
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  14. Member
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    try checking your firewall / antivirus software to
    if those aren't blocking your webcam from working.
    might also try restarting your computer in safe mode with networking to see if the webcam still works.
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  15. Member Cornucopia's Avatar
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    What do your event logs say?

    Scott
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  16. Member WazaKrash's Avatar
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    Originally Posted by october262 View Post
    try checking your firewall / antivirus software to
    if those aren't blocking your webcam from working.
    might also try restarting your computer in safe mode with networking to see if the webcam still works.
    Will test it when I go home and have some time.

    What do your event logs say?
    @Cornucopia, I'm not familiar with this but I watched the event viewer quickly, I will check it again but what should attract my attention?
    I'm not familiar with this so I don't know what I should find, I'll made a screenshot
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  17. Member Cornucopia's Avatar
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    Check to see what occurred during the time that things changed to see if any process/upgrade/error/event could be responsible.

    Scott
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  18. Member darkknight145's Avatar
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    Of course it could simply be that your webcam has died, have you got another one that you can plug into your USB port?
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