I've been encountering this issue from time to time with different player versions.
You can see how it looks in attachments.
I think I've tried to change every one of possible subs settings but to no avail.
Could someone help, please?
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Try this: Preferences > subtitles > ASS/SSa subtitle style: > "Override all style".
Or some of the options in the second column of Subtitles tab.
I don't know, try to contact author via email, send him link to the sample file, if possible.