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  1. Member
    Join Date
    Apr 2005
    Location
    Canada
    Search Comp PM
    I have a Sony mini DV camcorder model dcr-hc30. It was working fine until 2 days but suddenly the touchscreen controls stopped working.

    Is it something relatively easy that I can fix myself. Wouldn't like to spend the on repairs. If so, any help will be highly appreciated.
    Last edited by Subhash; 21st Jan 2019 at 18:31.
    Thanks.

    Subhash
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  2. Member
    Join Date
    Aug 2010
    Location
    San Francisco, California
    Search PM
    Try a power reset. Remove the battery and AC adapter, turn on for 30 seconds, then turn off and reconnect. If that doesn't work, it could be a broken ribbon cable. There are vids on YouTube about obtaining and installing a replacement.
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  3. Member
    Join Date
    Apr 2005
    Location
    Canada
    Search Comp PM
    I have tried that already. Battery is dead anyway. Wouldn't charge. So I unplugged the power. After couple of hours connected again but no luck.
    Thanks.

    Subhash
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  4. Member
    Join Date
    Feb 2006
    Location
    United States
    Search Comp PM
    Originally Posted by Subhash View Post
    I have tried that already. Battery is dead anyway. Wouldn't charge. So I unplugged the power. After couple of hours connected again but no luck.
    if you can, try sending the camera back to the factory for a free repair - http://www.fixya.com/support/t7836551-sony_dcr_hc30_touchscreen_stopped
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  5. Member
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    Apr 2005
    Location
    Canada
    Search Comp PM
    Originally Posted by october262 View Post
    Originally Posted by Subhash View Post
    I have tried that already. Battery is dead anyway. Wouldn't charge. So I unplugged the power. After couple of hours connected again but no luck.
    if you can, try sending the camera back to the factory for a free repair - http://www.fixya.com/support/t7836551-sony_dcr_hc30_touchscreen_stopped
    Hmm. Interesting. Wonder if they will still honor the recall from 2007. I will give them a call tomorrow and try my luck. If not, I will be back here for further advice.
    Thanks.

    Subhash
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  6. Member
    Join Date
    Apr 2005
    Location
    Canada
    Search Comp PM
    Well, I called Sony and as expected the Rep said that he does not see any open recalls for this model.

    Anyway, I described my problem to him and he sent me a link to calibrate the LCD touchscreen. The instructions required to go into P-MENU option from the touchscreen which was also not working to start with. So, he sent me instructions that did not work.

    I called again and this time he gave me a different procedure to calibrate the screen. You turn off the camcorder, remove all cables and memory card and then press and hold the DSPL/BATTERY button while powering on the unit to PLAY/EDIT mode. After 5 seconds, the calibration screen pops up. I followed the procedure to calibrate and the touchscreen started working again.

    Hope this helps someone else.

    Thanks for all who helped.
    Thanks.

    Subhash
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