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  1. Member
    Join Date
    Apr 2005
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    Canada
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    I have a Sony mini DV camcorder model dcr-hc30. It was working fine until 2 days but suddenly the touchscreen controls stopped working.

    Is it something relatively easy that I can fix myself. Wouldn't like to spend the on repairs. If so, any help will be highly appreciated.
    Last edited by Subhash; 21st Jan 2019 at 18:31.
    Thanks.

    Subhash
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  2. Member
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    Try a power reset. Remove the battery and AC adapter, turn on for 30 seconds, then turn off and reconnect. If that doesn't work, it could be a broken ribbon cable. There are vids on YouTube about obtaining and installing a replacement.
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  3. Member
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    Apr 2005
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    Canada
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    I have tried that already. Battery is dead anyway. Wouldn't charge. So I unplugged the power. After couple of hours connected again but no luck.
    Thanks.

    Subhash
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  4. Member
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    United States
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    Originally Posted by Subhash View Post
    I have tried that already. Battery is dead anyway. Wouldn't charge. So I unplugged the power. After couple of hours connected again but no luck.
    if you can, try sending the camera back to the factory for a free repair - http://www.fixya.com/support/t7836551-sony_dcr_hc30_touchscreen_stopped
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  5. Member
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    Canada
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    Originally Posted by october262 View Post
    Originally Posted by Subhash View Post
    I have tried that already. Battery is dead anyway. Wouldn't charge. So I unplugged the power. After couple of hours connected again but no luck.
    if you can, try sending the camera back to the factory for a free repair - http://www.fixya.com/support/t7836551-sony_dcr_hc30_touchscreen_stopped
    Hmm. Interesting. Wonder if they will still honor the recall from 2007. I will give them a call tomorrow and try my luck. If not, I will be back here for further advice.
    Thanks.

    Subhash
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  6. Member
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    Well, I called Sony and as expected the Rep said that he does not see any open recalls for this model.

    Anyway, I described my problem to him and he sent me a link to calibrate the LCD touchscreen. The instructions required to go into P-MENU option from the touchscreen which was also not working to start with. So, he sent me instructions that did not work.

    I called again and this time he gave me a different procedure to calibrate the screen. You turn off the camcorder, remove all cables and memory card and then press and hold the DSPL/BATTERY button while powering on the unit to PLAY/EDIT mode. After 5 seconds, the calibration screen pops up. I followed the procedure to calibrate and the touchscreen started working again.

    Hope this helps someone else.

    Thanks for all who helped.
    Thanks.

    Subhash
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  7. Member
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    Jun 2020
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    Boston MA
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    I have 2 Handicams, the HC30 and the HC21. Both exhibit the same issue a lot of people have. I haven't used them in a number of years and when I power them up I get stuck on the CLOCK SET screen. Since the touchscreen won't respond I am stuck. The TS works, it's not the ribbon cable, etc... it's just that you can't use it until you set the clock... but you need the TS to set the clock

    I've tried some of the suggestions I've found... nothing works.

    I'm sure this is a known issue, a design flaw, as so many report the same thing. Just need some sort of work around to get that clock set or to bypass the clock.

    I am able to use my remote to control the unit... and RECORD will work still as you don't need the TS for that. So the camera works.

    Would like to be able to PLAY my tapes to see what's on them so I can transfer the video to a CD.

    Also, what is the best way to TRANSFER the tape content to my PC or CD, etc?

    Thanks for any help!
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  8. aBigMeanie aedipuss's Avatar
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    Oct 2005
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    the flexible cable that connects the touchscreen to the body had a life expectancy of about 2 years. it was fragile and multiple bends opening and closing it killed them. had one that lasted only a year and a half. and no it's not an easy replacement if the cable is even available anymore.
    --
    "a lot of people are better dead" - prisoner KSC2-303
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