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  1. Member
    Join Date
    Aug 2018
    Location
    Buenos Aires, Argentina
    Search PM
    Hi Forum! I'm having trouble with my TV playing mkv files from an HDD.

    My TV is a Samsung UN46F6800AG.
    The mediainfo of one of the problematic mkv will be pasted at the end.

    The thing is that for some unknown reason, whenever I try to play this file, my TV freezes and then reboots. To be specific, I don't even have to play the video; pressing info on the file or just staying (for ~10 sec.) in the directory where its sitting has the same outcome. This doesnt happen with other mkv files (mediainfo of a title that works can be found at the end) I try to play. What strikes me is that I dont think it has anything to do with codecs, since it doesnt show any codec related error. I have tried playing it from another flashdrive, but still the same outcome.

    What is the cause? How can I Fix this? All help will be appreciated.

    Thanks in advance,
    Schlotty.

    PS: Posted this on Video Conversion since I believe the problem lays in the format of the problematic file.

    Mediainfo
    Video that works:
    General
    Unique ID : 317458531438267167283045079714692078574 (0xEED44A07B03A6DDD911FF413DDB81BEE)
    Complete name : Children Who Chase Lost Voices from Deep Below.mkv
    Format : Matroska
    Format version : Version 4 / Version 2
    File size : 1.70 GiB
    Duration : 1h 55mn
    Overall bit rate : 2 100 Kbps
    Movie name : Temporuss Animes Blog
    Encoded date : UTC 2017-05-09T10:02:23Z
    Writing application : HandBrake 1.0.7 2017040900
    Writing library : Lavf57.7.2 / Lavf57.7.2

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : High@L4.1
    Format settings, CABAC : Yes
    Format settings, ReFrames : 4 frames
    Codec ID : V_MPEG4/ISO/AVC
    Duration : 1h 55mn
    Nominal bit rate : 2 000 Kbps
    Width : 1 920 pixels
    Height : 1 080 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 23.976 (24000/1001) fps
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.040
    Writing library : x264 core 148 r2708 86b7198
    Encoding settings : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=6 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=2000 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=62500 / vbv_bufsize=78125 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
    Default : Yes
    Forced : No
    Color range : Limited
    Color primaries : BT.709
    Transfer characteristics : BT.709
    Matrix coefficients : BT.709

    Audio
    ID : 2
    Format : AAC
    Format/Info : Advanced Audio Codec
    Format profile : LC
    Codec ID : A_AAC
    Duration : 1h 55mn
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 KHz
    Frame rate : 46.875 fps (1024 spf)
    Compression mode : Lossy
    Delay relative to video : -21ms
    Title : Stereo
    Language : Japanese
    Default : Yes
    Forced : No
    Problematic File:
    General
    Unique ID : 222851701760237975230410143106385080586 (0xA7A7AD32E3D648B99EA7925CC760710A)
    Complete name : 5 Centimeters Per Second.mkv
    Format : Matroska
    Format version : Version 4 / Version 2
    File size : 3.18 GiB
    Duration : 1h 2mn
    Overall bit rate : 7 247 Kbps
    Movie name : lleur 2016
    Encoded date : UTC 2017-08-08 22:25:40
    Writing application : mkvmerge v14.0.0 ('Flow') 64bit
    Writing library : libebml v1.3.4 + libmatroska v1.4.5

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : High 10@L5
    Format settings, CABAC : Yes
    Format settings, ReFrames : 8 frames
    Codec ID : V_MPEG4/ISO/AVC
    Duration : 1h 2mn
    Bit rate : 6 564 Kbps
    Width : 1 920 pixels
    Height : 1 080 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 23.976 (24000/1001) fps
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 10 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.132
    Stream size : 2.88 GiB (91%)
    Writing library : x264 core 148 r2665 a01e339
    Encoding settings : cabac=1 / ref=8 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=10 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=8 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=230 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=0 / crf=17.2 / qcomp=0.75 / qpmin=0 / qpmax=81 / qpstep=4 / vbv_maxrate=40000 / vbv_bufsize=40000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / pb_ratio=1.30 / aq=3:0.90
    Language : Japanese
    Default : Yes
    Forced : No
    Color range : Limited
    Color primaries : BT.709
    Transfer characteristics : BT.709
    Matrix coefficients : BT.709

    Audio
    ID : 2
    Format : AC-3
    Format/Info : Audio Coding 3
    Mode extension : CM (complete main)
    Format settings, Endianness : Big
    Codec ID : A_AC3
    Duration : 1h 2mn
    Bit rate mode : Constant
    Bit rate : 640 Kbps
    Channel(s) : 6 channels
    Channel positions : Front: L C R, Side: L R, LFE
    Sampling rate : 48.0 KHz
    Frame rate : 31.250 fps (1536 spf)
    Compression mode : Lossy
    Stream size : 287 MiB (9%)
    Language : Japanese
    Default : Yes
    Forced : No

    Text #1
    ID : 3
    Format : PGS
    Muxing mode : zlib
    Codec ID : S_HDMV/PGS
    Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
    Duration : 59mn 9s
    Bit rate : 32.8 Kbps
    Count of elements : 1400
    Stream size : 13.9 MiB (0%)
    Language : Japanese
    Default : No
    Forced : No

    Text #2
    ID : 4
    Format : PGS
    Muxing mode : zlib
    Codec ID : S_HDMV/PGS
    Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
    Duration : 1h 2mn
    Bit rate : 30.7 Kbps
    Count of elements : 1228
    Stream size : 13.8 MiB (0%)
    Language : English
    Default : No
    Forced : No

    Text #3
    ID : 5
    Format : PGS
    Muxing mode : zlib
    Codec ID : S_HDMV/PGS
    Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
    Duration : 1h 2mn
    Bit rate : 20.9 Kbps
    Count of elements : 1227
    Stream size : 9.36 MiB (0%)
    Language : Korean
    Default : No
    Forced : No

    Text #4
    ID : 6
    Format : PGS
    Muxing mode : zlib
    Codec ID : S_HDMV/PGS
    Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
    Duration : 1h 2mn
    Bit rate : 27.2 Kbps
    Count of elements : 1221
    Stream size : 12.2 MiB (0%)
    Language : Chinese
    Default : No
    Forced : No

    Menu
    00:00:00.000 : en:00:00:00.000
    00:00:59.059 : en:00:00:59.059
    00:05:40.340 : en:00:05:40.340
    00:12:56.609 : en:00:12:56.609
    00:19:08.147 : en:00:19:08.147
    00:25:55.554 : en:00:25:55.554
    00:32:48.967 : en:00:32:48.967
    00:39:17.355 : en:00:39:17.355
    00:43:46.207 : en:00:43:46.207
    00:48:31.909 : en:00:48:31.909
    00:54:45.657 : en:00:54:45.657
    00:59:54.591 : en:00:59:54.591
    Quote Quote  
  2. Format profile : High 10@L5
    Bit depth : 10 bits

    That is the problem. AVC 10 bit has next to no hardware support. Need to re-encode to a supported format.
    Quote Quote  
  3. Member
    Join Date
    Aug 2018
    Location
    Buenos Aires, Argentina
    Search PM
    Ok! I'll inform what happened after re-encoding.
    Thank you very much for the comment.
    Quote Quote  
  4. Member
    Join Date
    Aug 2018
    Location
    Buenos Aires, Argentina
    Search PM
    Hey, just tried what you advised me and can confirm that it works!

    Thanks a lot sneaker, I really appreciate it.
    Quote Quote  



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