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  1. Member Fuchsia's Avatar
    Join Date
    Jun 2018
    Location
    Australia
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    Hi there. First of all, sorry if this is in the wrong section, but it seems like the most appropriate.

    So basically i'm having trouble playing certain files on my tv. I suspect the aspect ratio of the file is the problem, but honestly i'm not sure, and even if it is I don't know how to proceed.

    Here is a link to the manual of the Tv i'm trying to play the file on.

    And here is the mediainfo of the file

    General
    Format : MPEG-4
    Format_Profile : Base Media
    CodecID/String : isom (isom/avc1/iso2)
    FileSize/String : 724 MiB
    Duration/String : 24 min 3 s
    OverallBitRate_Mode/String : Variable
    OverallBitRate/String : 4 208 kb/s
    ContentType : Movie
    Encoded_Date : UTC 2018-06-14 03:02:40
    Tagged_Date : UTC 2018-06-14 03:04:34
    HDVideo : Yes

    Video
    ID/String : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format_Profile : High@L4.1
    Format_Settings : CABAC / 4 Ref Frames
    Format_Settings_CABAC/String : Yes
    Format_Settings_RefFrames/String : 4 frames
    CodecID : avc1
    CodecID/Info : Advanced Video Coding
    Duration/String : 24 min 3 s
    BitRate/String : 4 143 kb/s
    BitRate_Maximum/String : 14.3 Mb/s
    Width/String : 1 440 pixels
    Height/String : 1 080 pixels
    DisplayAspectRatio/String : 4:3
    FrameRate_Mode/String : Constant
    FrameRate/String : 23.976 (24000/1001) FPS
    ColorSpace : YUV
    ChromaSubsampling/String : 4:2:0
    BitDepth/String : 8 bits
    ScanType/String : Progressive
    Bits-(Pixel*Frame) : 0.111

    Audio
    ID/String : 2
    Format : AAC
    Format/Info : Advanced Audio Codec
    Format_Profile : HE-AACv2 / HE-AAC / LC
    Format_Settings : Implicit
    CodecID : mp4a-40-2
    Duration/String : 24 min 3 s
    BitRate_Mode/String : Variable
    BitRate/String : 59.2 kb/s
    BitRate_Maximum/String : 71.4 kb/s
    Channel(s)/String : 2 channels / 1 channel / 1 channel
    ChannelPositions : Front: L R / Front: C / Front: C
    SamplingRate/String : 48.0 kHz / 48.0 kHz / 24.0 kHz
    FrameRate/String : 23.438 FPS (1024 SPF)
    Compression_Mode/String : Lossy
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  2. Member
    Join Date
    Mar 2011
    Location
    Nova Scotia, Canada
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    Do you really expect people to read your 50 odd page manual for you?

    That video is x264, search the manual for that. It probably only supports divx/xvid.
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  3. Member
    Join Date
    Aug 2013
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    Central Germany
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    It doesn't hurt to skim through... compared to other manuals, this one is almost verbose, regarding supported formats.

    Samsung Series 7. According to the manual, it supports a lot of container and content combinations. MP4 with AVC (H.264) up to FullHD and AAC are covered.

    I just suspect HE-AAC audio not being supported well, and its channel layout looks strange (may be caused by the HE-AAC format as well). But regarding the AVC video stream, I see no reason why not. The 4:3 DAR is interesting, but should not be a reason to fail.

    @Fuchsia: Try to remove the audio stream and test the remaining video-only MP4, or convert only the audio to MP3. Or try to convert only the container to MKV, using mkvtoolnix.

    P.S.: HE-AAC is supported in a 3GPP or TransportStream container. Some ffmpeg based converter may be able to produce that. So, maybe HandBrake, VidCoder, TEncoder, Hybrid? Avoid recompressing video and audio, only change the container format.
    Last edited by LigH.de; 14th Jun 2018 at 08:39.
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  4. Member
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    Jul 2007
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    United States
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    My $0.02

    Jumping to the answer that these threads always end with.

    Save yourself a lot of time and effort trying to figure out why your file doesn't work and get a standalone media player like an Android Box for <$50. The built-in media player for on any Smart TV is poor compared to a standalone box. You'll always come across some file that doesn't work on directly on a Smart TV, but highly likely will on a standalone.
    Last edited by lingyi; 14th Jun 2018 at 12:07.
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  5. I'd also guess that HE-AAC is causing the problem. Try to convert the audio to the more common AAC and leave the video as it is. With ffmpeg:

    Code:
    ffmpeg -i <source> -c:v copy -ac 2 -c:a aac -b:a 128k -y <target>
    If that shouldn't work I'd try to pad the video to 16:9 and to convert the audio:

    Code:
    ffmpeg -i <source> -vf pad=1920:1080:240:0 -c:v libx264 -preset fast -profile:v high -crf 18 -c:a aac -b:a 128k -y <target>
    File extension of <target> should be mp4.
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  6. Originally Posted by LigH.de View Post
    and its channel layout looks strange (may be caused by the HE-AAC format as well)
    Many devices don't have the license for multi-channel AAC. Whether or not this is the cause of the problem .. I do not know.

    There are a million reasons a file might work or not. MediaInfo can only give hints.
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  7. Member netmask56's Avatar
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    Sydney, Australia
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    The OP says in part:
    So basically i'm having trouble playing certain files on my tv. I suspect the aspect ratio of the file is the problem, but honestly i'm not sure, and even if it is I don't know how to proceed.
    But doesn't describe the particular problem. Looking at the MediaInfo report So guessing the problem is the audio format HE-AACv2 / HE-AAC / LC. I doubt very much that Samsung supports this, mine certainly doesn't. As others have suggested it would be a good idea to change the audio track to AC3.
    BeyonWiz T3 PVR ~ Popcorn C200 and A-500 ~ Samsung ES8000 65" LED TV ~ Windows 7 ~ Yamaha RX-A1030 ~ QnapTS851-4G
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  8. Originally Posted by netmask56 View Post
    As others have suggested it would be a good idea to change the audio track to AC3.
    Yes, AC3-in-MKV compatibility is good. Stereo LC-AAC-in-MP4 is usually also good. I played both often on a friend's 2010 Samsung TV which wasn't that picky.

    As you said he didn't describe the problem. I don't know how the TV would react with a non-compatible audio track: not play at all or play without sound?
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