Video not working on tv

[Fuchsia]

Hi there. First of all, sorry if this is in the wrong section, but it seems like the most appropriate.

So basically i'm having trouble playing certain files on my tv. I suspect the aspect ratio of the file is the problem, but honestly i'm not sure, and even if it is I don't know how to proceed.

Here is a link to the manual of the Tv i'm trying to play the file on.

And here is the mediainfo of the file

General
Format : MPEG-4
Format_Profile : Base Media
CodecID/String : isom (isom/avc1/iso2)
FileSize/String : 724 MiB
Duration/String : 24 min 3 s
OverallBitRate_Mode/String : Variable
OverallBitRate/String : 4 208 kb/s
ContentType : Movie
Encoded_Date : UTC 2018-06-14 03:02:40
Tagged_Date : UTC 2018-06-14 03:04:34
HDVideo : Yes

Video
ID/String : 1
Format : AVC
Format/Info : Advanced Video Codec
Format_Profile : High@L4.1
Format_Settings : CABAC / 4 Ref Frames
Format_Settings_CABAC/String : Yes
Format_Settings_RefFrames/String : 4 frames
CodecID : avc1
CodecID/Info : Advanced Video Coding
Duration/String : 24 min 3 s
BitRate/String : 4 143 kb/s
BitRate_Maximum/String : 14.3 Mb/s
Width/String : 1 440 pixels
Height/String : 1 080 pixels
DisplayAspectRatio/String : 4:3
FrameRate_Mode/String : Constant
FrameRate/String : 23.976 (24000/1001) FPS
ColorSpace : YUV
ChromaSubsampling/String : 4:2:0
BitDepth/String : 8 bits
ScanType/String : Progressive
Bits-(Pixel*Frame) : 0.111

Audio
ID/String : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format_Profile : HE-AACv2 / HE-AAC / LC
Format_Settings : Implicit
CodecID : mp4a-40-2
Duration/String : 24 min 3 s
BitRate_Mode/String : Variable
BitRate/String : 59.2 kb/s
BitRate_Maximum/String : 71.4 kb/s
Channel(s)/String : 2 channels / 1 channel / 1 channel
ChannelPositions : Front: L R / Front: C / Front: C
SamplingRate/String : 48.0 kHz / 48.0 kHz / 24.0 kHz
FrameRate/String : 23.438 FPS (1024 SPF)
Compression_Mode/String : Lossy

[Hoser Rob]

Do you really expect people to read your 50 odd page manual for you?

That video is x264, search the manual for that. It probably only supports divx/xvid.

[LigH.de]

It doesn't hurt to skim through... compared to other manuals, this one is almost verbose, regarding supported formats.

Samsung Series 7. According to the manual, it supports a lot of container and content combinations. MP4 with AVC (H.264) up to FullHD and AAC are covered.

I just suspect HE-AAC audio not being supported well, and its channel layout looks strange (may be caused by the HE-AAC format as well). But regarding the AVC video stream, I see no reason why not. The 4:3 DAR is interesting, but should not be a reason to fail.

@Fuchsia: Try to remove the audio stream and test the remaining video-only MP4, or convert only the audio to MP3. Or try to convert only the container to MKV, using mkvtoolnix.

P.S.: HE-AAC is supported in a 3GPP or TransportStream container. Some ffmpeg based converter may be able to produce that. So, maybe HandBrake, VidCoder, TEncoder, Hybrid? Avoid recompressing video and audio, only change the container format.

[lingyi]

My $0.02

Jumping to the answer that these threads always end with.

Save yourself a lot of time and effort trying to figure out why your file doesn't work and get a standalone media player like an Android Box for <$50. The built-in media player for on any Smart TV is poor compared to a standalone box. You'll always come across some file that doesn't work on directly on a Smart TV, but highly likely will on a standalone.

[fornit]

I'd also guess that HE-AAC is causing the problem. Try to convert the audio to the more common AAC and leave the video as it is. With ffmpeg:

ffmpeg -i <source> -c:v copy -ac 2 -c:a aac -b:a 128k -y <target>

If that shouldn't work I'd try to pad the video to 16:9 and to convert the audio:

ffmpeg -i <source> -vf pad=1920:1080:240:0 -c:v libx264 -preset fast -profile:v high -crf 18 -c:a aac -b:a 128k -y <target>

File extension of <target> should be mp4.

[sneaker]

and its channel layout looks strange (may be caused by the HE-AAC format as well)

Many devices don't have the license for multi-channel AAC. Whether or not this is the cause of the problem .. I do not know.

There are a million reasons a file might work or not. MediaInfo can only give hints.

[netmask56]

The OP says in part:

So basically i'm having trouble playing certain files on my tv. I suspect the aspect ratio of the file is the problem, but honestly i'm not sure, and even if it is I don't know how to proceed.

But doesn't describe the particular problem. Looking at the MediaInfo report So guessing the problem is the audio format HE-AACv2 / HE-AAC / LC. I doubt very much that Samsung supports this, mine certainly doesn't. As others have suggested it would be a good idea to change the audio track to AC3.

[sneaker]

As others have suggested it would be a good idea to change the audio track to AC3.

Yes, AC3-in-MKV compatibility is good. Stereo LC-AAC-in-MP4 is usually also good. I played both often on a friend's 2010 Samsung TV which wasn't that picky.

As you said he didn't describe the problem. I don't know how the TV would react with a non-compatible audio track: not play at all or play without sound?