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  1. Everything I say is false koberulz's Avatar
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    Page load times can be measured in minutes. It's been like this consistently for quite some time now (weeks, at least), while the entire rest of the internet loads just fine.
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  2. Works just fine here. Maybe it's a problem with your ISP or the routing to Europe.
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  3. Everything I say is false koberulz's Avatar
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    I have zero issues with any other site. I think I've changed ISP since first noticing the issue, although I'm not 100% sure on the timing.
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  4. Mod Neophyte Super Moderator redwudz's Avatar
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    Maybe a problem with the changeover from http to https? That was done in the last few weeks.
    Try clearing the cookies for VH and restarting the browser.

    You could also ping the site and see what the response time is.
    From a command prompt: ping videohelp.com
    More info here: http://www.networksolutions.com/support/how-to-use-ping-to-test-your-internet-connection/
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  5. Everything I say is false koberulz's Avatar
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    I tried a browser that's never been here before, it was just as slow.

    Pinging videohelp.com [95.211.211.134] with 32 bytes of data:
    Reply from 95.211.211.134: bytes=32 time=365ms TTL=43
    Reply from 95.211.211.134: bytes=32 time=366ms TTL=43
    Reply from 95.211.211.134: bytes=32 time=365ms TTL=43
    Reply from 95.211.211.134: bytes=32 time=367ms TTL=43

    Ping statistics for 95.211.211.134:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 365ms, Maximum = 367ms, Average = 365ms
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  6. I'm a MEGA Super Moderator Baldrick's Avatar
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    No server problems. Must be some network issues. Can you try download a file like Potplayer and see how the speed is.

    Or direct link for mkvtoolnix: https://www.videohelp.com/download/mkvtoolnix-64bit-10.0.0.7z

    And you must fix your signature image. Only https sources are allowed.

    edit: I have removed all signatures with http-image links(no https).
    Last edited by Baldrick; 25th Mar 2017 at 18:20.
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  7. Member
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    Since yesterday I can no longer access the site via http://www.vcdhelp.com. Is the domain no longer active?
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  8. I'm a MEGA Super Moderator Baldrick's Avatar
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    Originally Posted by Vidd View Post
    Since yesterday I can no longer access the site via http://www.vcdhelp.com. Is the domain no longer active?
    The old vcdhelp.com and dvdrhelp.com should work now. They should redirect to videohelp.com

    edit:It could take some hours before your DNS updates.
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  9. Everything I say is false koberulz's Avatar
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    Originally Posted by Baldrick View Post
    15 seconds or so. Much, much quicker than loading this thread.
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  10. I'm a MEGA Super Moderator Baldrick's Avatar
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    Try turn off javascript and see if it loads faster. Maybe some script that blocks the rendering.
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  11. Everything I say is false koberulz's Avatar
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    Tried blacklisting with YesScript, it didn't help.
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  12. Some browsers come with dev tools to analyze the page, e.g. the network loading times of the elements. Try it.

    https://developers.google.com/web/tools/chrome-devtools/
    https://developer.mozilla.org/en/docs/Tools
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  13. I'm a MEGA Super Moderator Baldrick's Avatar
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    Are all pages slow? Like www.videohelp.com/software/MKVtoolnix

    If you can download files fast it must be something that blocks the site rendering. In for example Chrome turn on Developer tools under More tools. Click on the Network tab. Reload the forum page and see if you something that loads really slow.

    It looks like:
    Click image for larger version

Name:	chrome.png
Views:	45
Size:	215.9 KB
ID:	41051
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  14. Everything I say is false koberulz's Avatar
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    It seems to spend most of its time just 'Waiting for www.videohelp.com'.
    Image Attached Thumbnails Click image for larger version

Name:	Screenshot 2017-03-26 14.36.39.png
Views:	154
Size:	248.1 KB
ID:	41053  

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  15. I'm a MEGA Super Moderator Baldrick's Avatar
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    Very strange. I have never seen the Status code 304 (see https://www.w3.org/Protocols/HTTP/HTRESP.html ). It should be 200.

    See also http://www.telerik.com/blogs/understanding-http-304-responses
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  16. Everything I say is false koberulz's Avatar
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    I just hit F5 on this page after seeing the dev tools suggestion in this thread in order to generate that last screenshot. Hitting Ctrl+F5 results in this.
    Image Attached Thumbnails Click image for larger version

Name:	Screenshot 2017-03-26 17.11.54.png
Views:	127
Size:	298.2 KB
ID:	41054  

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  17. I'm a MEGA Super Moderator Baldrick's Avatar
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    Okey. It has nothing to do with the 304 code then.

    Maybe try reboot your router. It might cache the old forum.videohelp.com ip address. If you are using a router then.

    And can you try do a tracert from the command prompt? type tracert forum.videohelp.com and copy the result(you can remove your own ip and first ip-addresses).

    It looks like
    Code:
    Tracing route to forum.videohelp.com [95.211.211.134]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
      2     *        *        *     Request timed out.
      3    11 ms     7 ms     8 ms  lib-bbr-1-be10-1
      4    18 ms    16 ms    17 ms  lib-core-1-be1
      5    20 ms    16 ms    16 ms  nap-core-1-be
      6    17 ms    22 ms    15 ms  mtc-peer-1-be
      7    17 ms    29 ms    21 ms  as16265-10g-sk1.sthix.net [192.121.80.32]
      8    36 ms    50 ms    43 ms  be-15.bb01.ams-01.leaseweb.net [31.31.34.10]
      9    41 ms    40 ms    40 ms  xe-11-2-3.br01.ams-01.nl.leaseweb.net [31.31.38.89]
     10    50 ms    41 ms    41 ms  te-0-3-0-2.cr05.ams-01.leaseweb.net [81.17.32.165]
     11    41 ms    41 ms    42 ms  videohelp.com [95.211.211.134]
    
    Trace complete.
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  18. Do you have a different PC/Phone/Tablet you can test? Different router you can test (at least restart it once by pulling the power plug)?
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  19. Everything I say is false koberulz's Avatar
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    My phone has the same issue on WiFi, although it's much quicker with WiFi disabled.

    Code:
    Tracing route to forum.videohelp.com [95.211.211.134]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  mydevice.lan [192.168.1.1]
      2    62 ms    62 ms    61 ms  103-217-164-52.myrepublic.net [103.217.164.52]
      3     *        *        *     Request timed out.
      4    59 ms    59 ms    59 ms  bundle-2000-500.bdr04.syd03.nsw.vocus.net.au [49
    .255.206.53]
      5   211 ms   211 ms   211 ms  bundle-101.cor01.syd04.nsw.vocus.net.au [114.31.
    192.46]
      6   216 ms   216 ms   215 ms  ten-0-0-0-3-6.cor01.sjc01.ca.vocus.net [114.31.1
    99.29]
      7   216 ms   215 ms   214 ms  ten-2-0-0.bdr01.sjc02.ca.vocus.net [114.31.199.1
    81]
      8   214 ms   215 ms   215 ms  sv1-ms1.us.leaseweb.net [206.223.116.160]
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13   366 ms   365 ms   366 ms  videohelp.com [95.211.211.134]
    
    Trace complete.
    Rebooting the router doesn't help.
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  20. Originally Posted by koberulz View Post
    My phone has the same issue on WiFi, although it's much quicker with WiFi disabled.
    Then it's most likely the router or the ISP.
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  21. Member
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    Last year I had a similar. Try workarounds.
    Disable ads, Opera turbo button, browsec or friGate extension , Tor Browser. Ask your friends in Australia to check access?
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