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  1. Member hydra3333's Avatar
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    Hello.

    Just recently, in the last week or two, videohelp.com is VERY SLOW to load the home page and often does not finish loading. Other pages are slow but mostly complete.
    Firefox is similar but "not quite" as bad as in Chrome.

    In Chrome it spends a lot of time trying to load and then hangs on trying to connect and load "stuff" from something called skimresources.com
    It does eventually complete in Firefox, but forget it in Chrome.

    adblockplus extension is installed to kill off the zillions of nag cr*p which hits people from every possibly annoying angle on most web pages nowadays, including some which start videos and max-volume audio (the b*st*rds only p*ss people off from buying the cr*p they try to flog) ... could it be adblockplus - although that's been in my browser for a very long time and videohelp was "fine" until recently

    antivirus scans negative and it only happens on videohelp.com
    Any ideas ?
    Last edited by hydra3333; 9th Sep 2016 at 21:20.
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  2. Member
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    try clearing your cookies / history.
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  3. Member hydra3333's Avatar
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    thanks but that didn't help
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  4. Member hech54's Avatar
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    It's a LITTLE slow for me too for the past 12 hours or so....and the "hover" thing isn't working.
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  5. DECEASED
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    Originally Posted by hech54 View Post
    It's a LITTLE slow for me too for the past 12 hours or so....and the "hover" thing isn't working.
    That's it, the *ALT text* for the links in the homepage stopped appearing in most cases
    Last edited by El Heggunte; 10th Sep 2016 at 03:12. Reason: clarity
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  6. Member hydra3333's Avatar
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    yes, same for me.
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  7. I'm a Super Moderator johns0's Avatar
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    Not for me.
    I think,therefore i am a hamster.
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  8. way to Rigel 7 cornemuse's Avatar
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    Been slow for me, everywhere lately.

    -c-
    Cranky Old Man
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  9. I'm a MEGA Super Moderator Baldrick's Avatar
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    Faster now? I have removed some slow javascript code.
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  10. aBigMeanie aedipuss's Avatar
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    Originally Posted by Baldrick View Post
    Faster now? I have removed some slow javascript code.


    yes it seem more responsive now. it had seemed like the server was overloaded or dying for a couple weeks...
    --
    "a lot of people are better dead" - prisoner KSC2-303
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  11. Rancid User ron spencer's Avatar
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    all good for me
    'Do I look absolutely divine and regal, and yet at the same time very pretty and rather accessible?' - Queenie
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  12. Member hydra3333's Avatar
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    Thank you for trying.
    In Chrome,
    - https://www.videohelp.com/ took 2 mintes of "Loading" but seemed a bit fasterthan it had been.
    - this thread page still had "Waiting for forum.videohelp.com ..." for 3 minutes before finishing.
    All other websites are fast (I'm on 100Mbs cable, so it's not the pipe to my house nor the browser).

    Just tried IE11 - similar result but only 1 minute to load.

    Oh wait, in IE11 I now see a bloody great ad at the top for Bing Lee or DVD converter; could it maybe be adblock plus in Chrome interfering with an already slow ad load ?

    Australia, generic Win10Pro X64 with nothing fancy installed.
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  13. I'm a MEGA Super Moderator Baldrick's Avatar
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    Originally Posted by hydra3333 View Post
    Thank you for trying.
    In Chrome,
    - https://www.videohelp.com/ took 2 mintes of "Loading" but seemed a bit fasterthan it had been.
    - this thread page still had "Waiting for forum.videohelp.com ..." for 3 minutes before finishing.
    All other websites are fast (I'm on 100Mbs cable, so it's not the pipe to my house nor the browser).

    Just tried IE11 - similar result but only 1 minute to load.

    Oh wait, in IE11 I now see a bloody great ad at the top for Bing Lee or DVD converter; could it maybe be adblock plus in Chrome interfering with an already slow ad load ?

    Australia, generic Win10Pro X64 with nothing fancy installed.
    Can you try disable javascript in chrome and load the site ?

    Is www.leaseweb.nl also slwo?
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  14. I'm a MEGA Super Moderator Baldrick's Avatar
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    Originally Posted by hydra3333 View Post
    Oh wait, in IE11 I now see a bloody great ad at the top for Bing Lee or DVD converter; could it maybe be adblock plus in Chrome interfering with an already slow ad load ?
    I have no huge ads...only google adsemse max 962x90 pixels. Do you have any adware crap installed?
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  15. Member hydra3333's Avatar
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    I wrote too soon. IE11 is slow as a wet whistle.
    The download of the file in the link in a post above gave about 650kb/s.
    Last edited by hydra3333; 23rd Sep 2016 at 20:55.
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  16. Member hydra3333's Avatar
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    Not to my knowledge. I'll check.
    962x90, if it's an ad maybe I see it as huge due to zooming for old eyes. I'll try a range of other pcs too.
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  17. Member hydra3333's Avatar
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    How very very strange.

    3x PCs with 3x flavours of o/s (including a laptop), and they all behave the same - videohelp.com is VERY slow to load.
    All other websites "fast". Downloading files from videohelp "fast".

    Changed DNS on one PC from the ISP's to 8.8.8.8 - but still slow.

    Rebooted routers - but still slow.

    Connected laptop directly into cable router - but still slow.

    Connected a laptop via wifi to a mobile phone tethered hotspot - tickle me with feathers, it loaded "normally" fast.

    My cable modem's IP is 58.160.13x.xxx
    A Blacklist Check on my cable modem/router IP via
    https://www.whatismyip.com/blacklist-check/?iref=public-ip
    shows some stupid YES entries, eg cidr.bl.mcafee.com
    which gives me the right heebie jeebies, since I'm clean and my cable modem/router IP is DHCP'd from my ISP Telstra

    Conclusion - either
    1. my ISP (TELSTRA in Australia) is somehow interfering with videohelp website. Don't know how, nor why.
    2. my cable isp-provided/managed modem/router is somehow interfering with videohelp website. Don't know how, it's worked "fine" before up until recently.
    3. videohelp.com is somehow throttling web responses sent via Telstra's network or to my IP.

    Suspect the issue is #1 or much more likely #3 given the issue ONLY occurs with videohelp.com web pages from one IP.

    Either way ... WTF ?

    Looking for suggestions on how to diagnose further, particularly #3 (wifi hotspot is not available for a few weeks, busted my data limit).
    Last edited by hydra3333; 24th Sep 2016 at 22:49.
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  18. I'm a Super Moderator johns0's Avatar
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    Sounds more like your isp is throttling your connections since you have a very limited data.
    I think,therefore i am a hamster.
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  19. Member hydra3333's Avatar
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    OK, I tried videohelp.com on a 4th PC on the same network connected to the cable modem/router - it is hideously slow as well.

    So, it isn't PC related.

    I tried a friend's PC on his different network and it's "fast".

    It HAS to be videohelp.com itself doing something based on IPs ?
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  20. I'm a Super Moderator johns0's Avatar
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    It's your isp since it's fast on another network,do the math,it's fast for me.
    I think,therefore i am a hamster.
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  21. Member hydra3333's Avatar
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    Thank you for responding, johns0. I did do a little arithmetic and a bit of sussing out too; please see the range of tests above.

    It is ONLY (yes ONLY) videohelp.com website web pages which are affected and only from the home IP I'm assigned.
    It's high speed everywhere else.

    I could believe that my ISP Telstra (Australia's almost-monopoly and simply huge ISP) is choosing to interfere with just that one website's web pages (.exe download files run very quickly from videohelp) for just my IP address ... but I don't believe it as yet.

    I should mention that the mobile phone which I used for the WiFi hotspot test was a Telstra mobile phone plan ... kinda pinpointing it's just a combination of videohelp.com and my IP ... on that basis (Telstra runs both slow and fast) I'd venture to suggest some videohelp.com server configuration settings malfunctioning possibly to do with blacklisting and/or throttling.
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  22. DECEASED
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    Originally Posted by hydra3333 View Post
    ..........
    I could believe that my ISP Telstra (Australia's almost-monopoly and simply huge ISP) is choosing to interfere with just that one website's web pages (.exe download files run very quickly from videohelp) for just my IP address ... but I don't believe it as yet.
    But you really should admit the possibility. There may exist "routing problems" between two (ranges of) IP addresses.
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  23. Member hydra3333's Avatar
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    Originally Posted by El Heggunte View Post
    But you really should admit the possibility. There may exist "routing problems" between two (ranges of) IP addresses.
    Sure ! Not ruled it out, just looking at the probabilities.

    In regard to the routing, from an end-user perspective I've seen symptoms like no connection, or packet "black hole destination" like 30%-50% but not a symptom of slowness loading on a site's web pages only (downloading exe files seems to be OK). IIRC something sort of like this happened a few years ago and it turned out to be getting a different home IP fixed it. Hence the eyes on videohelp.com as possibly the highest probability.
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  24. Member
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    58.160.13x.xxx

    Thats your problem ... I would always reject the telstra 58 and 120 as the servers are absolute utter garbage ... try and see if you can get any other ip by turning modem of and back on after 4 minutes ... it can take that long for the telstra service to repool that address and clear it.
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  25. Member hydra3333's Avatar
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    In terms of plan and possible ISP throttling, in case you were interested, I checked and I've about 600gb left on my plan this month and speed tests yields about 100Mbps download speed.

    Cheers
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  26. Member hydra3333's Avatar
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    Originally Posted by Bjs View Post
    ... try and see if you can get any other ip by turning modem of and back on after 4 minutes ... it can take that long for the telstra service to repool that address and clear it.
    Thank you. Tried that (turned cable modem off overnight) but the dhcp IP assignment persistent across that. Suggestions ?
    Last edited by hydra3333; 27th Sep 2016 at 18:40.
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  27. DECEASED
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    It was just a matter of time...

    now the "videohelp.com won't finish loading - and loading is VERY slow" thing is happening to me
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  28. I'm a MEGA Super Moderator Baldrick's Avatar
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    Is https://www.leaseweb.com/nl/ slow?

    I haven't noticed any server problems in several years...and have same web host for several years.
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  29. DECEASED
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    Originally Posted by Baldrick View Post
    Is https://www.leaseweb.com/nl/ slow?

    I haven't noticed any server problems in several years...and have same web host for several years.
    Yep, leaseweb.com is slow, and Videohelp is even slower
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