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  1. DECEASED
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    Originally Posted by Baldrick View Post
    Is https://www.leaseweb.com/nl/ slow?

    I haven't noticed any server problems in several years...and have same web host for several years.
    Yep, leaseweb.com is slow, and Videohelp is even slower
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  2. Member hydra3333's Avatar
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    Hello, I'm sitting here with an i7-3820 PC (with not much installed) connected with 100Mbps connection. Using Chrome, Firefox, IE. I do notice huge slowdowns and loading issues on videohelp. I'm located in Australia.

    Code:
    ping -a www.videohelp.com
    
    Pinging www.videohelp.com [85.17.24.140] with 32 bytes of data:
    Reply from 85.17.24.140: bytes=32 time=337ms TTL=41
    Reply from 85.17.24.140: bytes=32 time=319ms TTL=41
    Reply from 85.17.24.140: bytes=32 time=322ms TTL=41
    Reply from 85.17.24.140: bytes=32 time=319ms TTL=41
    
    Ping statistics for 85.17.24.140:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 319ms, Maximum = 337ms, Average = 324ms
    Yes, slightly slow, it looks to be a smallish page though, however it isn't slow to the scale of visiting videohelp.com.

    Code:
    ping -a www.leaseweb.com
    
    Pinging d4865badf01ed65dfe4d6a718f62671e.60680ad5728991c31277cd43f733903d.net [103.254.152.5] with 32 bytes of data:
    Reply from 103.254.152.5: bytes=32 time=148ms TTL=45
    Reply from 103.254.152.5: bytes=32 time=132ms TTL=45
    Reply from 103.254.152.5: bytes=32 time=131ms TTL=45
    Reply from 103.254.152.5: bytes=32 time=131ms TTL=45
    
    Ping statistics for 103.254.152.5:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 131ms, Maximum = 148ms, Average = 135ms
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  3. Member hydra3333's Avatar
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    deleted double post
    Last edited by hydra3333; 30th Sep 2016 at 20:51.
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  4. Member hydra3333's Avatar
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    Hmm. Lots of timeouts out at videohelp's end - although Telstra is slow, videohelp.com does not look to be behaving "normal".

    Code:
    tracert -4 www.videohelp.com
    
    Tracing route to www.videohelp.com [85.17.24.140]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  192.168.0.1
      2     9 ms     8 ms     7 ms  10.251.0.1
      3     8 ms     9 ms     7 ms  CPE-58-160-25x-x.wa.bigpond.net.au [58.160.25x.x]
      4     9 ms    15 ms    11 ms  bundle-ether4.fli-edge901.adelaide.telstra.net [203.50.116.100]
      5    15 ms     7 ms    11 ms  bundle-ether8.fli-core1.adelaide.telstra.net [203.50.11.154]
      6    19 ms    21 ms    23 ms  bundle-ether9.win-core10.melbourne.telstra.net [203.50.11.91]
      7    35 ms    31 ms    32 ms  bundle-ether12.ken-core10.sydney.telstra.net [203.50.11.122]
      8    32 ms    31 ms    42 ms  bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
      9    30 ms    29 ms    40 ms  bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
     10   192 ms   187 ms   187 ms  i-0-1-0-5.tlot-core01.bx.telstraglobal.net [202.84.136.201]
     11   175 ms   178 ms   176 ms  i-0-4-0-1.tlot02.bi.telstraglobal.net [202.84.251.150]
     12   254 ms   253 ms   262 ms  leaseweb-network-b.v.as16265.any2ix.coresite.com [206.72.210.213]
     13   237 ms   238 ms   233 ms  te-7-2.bb02.wdc-01.leaseweb.net [217.20.125.40]
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17   322 ms   318 ms   318 ms  videohelp.com [85.17.24.140]
    
    Trace complete.
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  5. Member hydra3333's Avatar
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    www.leaseweb.com appears to be timing out too ...
    Code:
    tracert -4  www.leaseweb.com
    
    Tracing route to d4865badf01ed65dfe4d6a718f62671e.60680ad5728991c31277cd43f733903d.net [103.254.152.8]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  192.168.0.1
      2    12 ms     7 ms    17 ms  10.251.0.1
      3    14 ms     9 ms     7 ms  CPE-58-160-25x-x.wa.bigpond.net.au [58.160.25x.x]
      4     8 ms     9 ms     7 ms  bundle-ether4.fli-edge901.adelaide.telstra.net [203.50.116.100]
      5    11 ms    11 ms     7 ms  bundle-ether8.fli-core1.adelaide.telstra.net [203.50.11.154]
      6    41 ms    44 ms    39 ms  bundle-ether5.wel-core3.perth.telstra.net [203.50.11.19]
      7    49 ms    35 ms    35 ms  tengige0-8-0-5-1.pie-core1.perth.telstra.net [203.50.6.198]
      8    37 ms    48 ms    37 ms  tengige0-5-1-0.pthp-core01.perth.net.reach.com [203.50.13.254]
      9    88 ms    87 ms    84 ms  i-0-5-4-0.skdi-core01.bx.telstraglobal.net [202.84.143.181]
     10    86 ms    85 ms    85 ms  i-0-5-0-7.istt04.bi.telstraglobal.net [202.84.243.2]
     11     *        *        *     Request timed out.
     12   133 ms   132 ms   131 ms  xe-1-2-0.ce01.sin-10.sg.leaseweb.net [103.254.152.205]
     13   131 ms   131 ms   131 ms  103.254.152.133
     14   134 ms   133 ms   133 ms  103.254.152.8
    
    Trace complete.
    
    
    tracert -4  www.leaseweb.com
    
    Tracing route to d4865badf01ed65dfe4d6a718f62671e.60680ad5728991c31277cd43f733903d.net [103.254.152.8]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  192.168.0.1
      2     8 ms     7 ms     7 ms  10.251.0.1
      3     8 ms     9 ms     7 ms  CPE-58-160-25x-x.wa.bigpond.net.au [58.160.251.x]
      4     9 ms     9 ms    13 ms  bundle-ether4.fli-edge901.adelaide.telstra.net [203.50.116.100]
      5    10 ms    11 ms    11 ms  bundle-ether8.fli-core1.adelaide.telstra.net [203.50.11.154]
      6    41 ms    39 ms    39 ms  bundle-ether5.wel-core3.perth.telstra.net [203.50.11.19]
      7    36 ms    39 ms    39 ms  tengige0-8-0-5-1.pie-core1.perth.telstra.net [203.50.6.198]
      8    36 ms    35 ms    36 ms  tengige0-5-1-0.pthp-core01.perth.net.reach.com [203.50.13.254]
      9    85 ms    87 ms    87 ms  i-0-5-4-0.skdi-core01.bx.telstraglobal.net [202.84.143.181]
     10    85 ms    91 ms    92 ms  i-0-5-0-7.istt04.bi.telstraglobal.net [202.84.243.2]
     11     *        *        *     Request timed out.
     12   133 ms   133 ms   131 ms  xe-1-2-0.ce01.sin-10.sg.leaseweb.net [103.254.152.205]
     13   138 ms   131 ms   131 ms  103.254.152.133
     14   134 ms   133 ms   133 ms  103.254.152.8
    
    Trace complete.
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  6. Member hydra3333's Avatar
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    removed double post
    Last edited by hydra3333; 30th Sep 2016 at 23:30.
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  7. Member
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    hydra3333

    Check with telstra and confirm if ip is static or not ... if static get them to change it.

    If not static then like I used to try releasing it (turn unit off for 4 minutes) then back on to check ip assignment, it might take a couple of tries to get assigned a different ip range ... sometimes, not often I'd leave off till next day.
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  8. Member hydra3333's Avatar
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    Originally Posted by Bjs View Post
    Check with telstra and confirm if ip is static or not ... if static get them to change it.
    Thanks. Cable modem is set to dchp, so it's a dynamic IP, unless there's a reservation at the Telstra end (which would be unusual, it's a dhcp plan).

    Originally Posted by Bjs View Post
    If not static then like I used to try releasing it (turn unit off for 4 minutes) then back on to check ip assignment, it might take a couple of tries to get assigned a different ip range ... sometimes, not often I'd leave off till next day.
    Yes, have done both of those, unsuccessfully, including two courtesy of an electricity outage in my state
    I'll try again.

    edit: tried again, the dhcp leases must be long lived as the IP is unchanged.
    Last edited by hydra3333; 1st Oct 2016 at 00:46. Reason: tried again
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  9. aBigMeanie aedipuss's Avatar
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    the part timing out isn't at your end. a different ip at your house won't help. it's the hop between leaseweb and videohelp. some script kiddies might be doing denial of service attack or their routers are just on the fritz at leaseweb.
    --
    "a lot of people are better dead" - prisoner KSC2-303
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  10. DECEASED
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    It seems the companies who use the DOCSIS technology make the dynamic IP addresses "live" for much longer than the companies who use ADSL/VDSL technology. Different from what happens with a DSL router, turning off + turning on a cable modem does not cause an immediate change in the assigned IP address
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  11. Member hydra3333's Avatar
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    Originally Posted by aedipuss View Post
    the part timing out isn't at your end. a different ip at your house won't help. it's the hop between leaseweb and videohelp. some script kiddies might be doing denial of service attack or their routers are just on the fritz at leaseweb.
    Thanks, that's what I thought too after looking at the outputs from tracert ... the results are clear evidence that it is timing out at the videohelp end and it stands to reason that whatever is causing the issues could/should be fixed at that end ?
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  12. aBigMeanie aedipuss's Avatar
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    if it's hackers doing a denial of service attack, it will clear up when they decide to end it. they use distributed ip's that are hard to block.
    --
    "a lot of people are better dead" - prisoner KSC2-303
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  13. I'm a MEGA Super Moderator Baldrick's Avatar
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    Originally Posted by hydra3333 View Post
    Originally Posted by aedipuss View Post
    the part timing out isn't at your end. a different ip at your house won't help. it's the hop between leaseweb and videohelp. some script kiddies might be doing denial of service attack or their routers are just on the fritz at leaseweb.
    Thanks, that's what I thought too after looking at the outputs from tracert ... the results are clear evidence that it is timing out at the videohelp end and it stands to reason that whatever is causing the issues could/should be fixed at that end ?
    I could try contact leaseweb and see what they say.

    I have no timeouts from tracert to videohelp.com

    Code:
    ...
      7    15 ms    15 ms    16 ms  netnod-ix-ge-b-sth-1500.leaseweb.com [194.68.128.160]
      8    36 ms    39 ms    39 ms  31.31.34.10
      9    37 ms    37 ms    35 ms  te-0-0-0-18.br02.ams-01.nl.leaseweb.net [31.31.38.45]
     10    39 ms    35 ms    34 ms  xe-5-3-1.cr04.ams-01.nl.leaseweb.net [81.17.33.39]
     11    40 ms    39 ms    39 ms  videohelp.com [85.17.24.140]

    Can you do a tracert to 94.75.217.78 also? Same problem?
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  14. Member hydra3333's Avatar
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    Originally Posted by Baldrick View Post
    Can you do a tracert to 94.75.217.78 also? Same problem?
    Hello, sure :-
    Code:
    tracert -4 94.75.217.78
    
    Tracing route to edvision.se [94.75.217.78]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  192.168.0.1
      2    12 ms    11 ms    13 ms  10.251.0.1
      3    13 ms    13 ms    11 ms  CPE-58-160-25x-x.wa.bigpond.net.au [58.160.25x.x]
      4    12 ms    14 ms    13 ms  bundle-ether4.fli-edge901.adelaide.telstra.net [203.50.116.100]
      5    14 ms    16 ms    15 ms  bundle-ether8.fli-core1.adelaide.telstra.net [203.50.11.154]
      6    38 ms    27 ms    27 ms  bundle-ether9.win-core10.melbourne.telstra.net [203.50.11.91]
      7    39 ms    42 ms    38 ms  bundle-ether12.ken-core10.sydney.telstra.net [203.50.11.122]
      8    37 ms    38 ms    36 ms  bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
      9    34 ms    42 ms    40 ms  bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
     10   191 ms   195 ms   207 ms  i-0-1-0-5.tlot-core01.bx.telstraglobal.net [202.84.136.201]
     11   193 ms   188 ms   191 ms  i-0-4-0-4.tlot02.bi.telstraglobal.net [202.40.149.166]
     12   254 ms   256 ms   252 ms  leaseweb-network-b.v.as16265.any2ix.coresite.com [206.72.210.213]
     13   267 ms   258 ms   251 ms  te-5-3.bb02.wdc-01.leaseweb.net [217.20.125.88]
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17   343 ms   350 ms   344 ms  edvision.se [94.75.217.78]
    
    Trace complete.
    Yep, same symptom at the leaseweb.net end of things.

    Originally Posted by Baldrick View Post
    I could try contact leaseweb and see what they say.
    That would be handy, if you could.
    I am unlucky ... but surely not the only one on the planet seeing this symptom, both now and into the future
    It'd be good to know the cause and the fix.
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  15. Member TuNk's Avatar
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    No problems here:

    Tracing route to edvision.se [94.75.217.78]
    over a maximum of 30 hops:

    1 1 ms 1 ms <1 ms 192.168.1.1
    2 34 ms 2 ms 7 ms sw001570.cdi.no [37.200.62.1]
    3 1 ms 4 ms 1 ms 195.134.46.113
    4 5 ms 3 ms 1 ms ti0021a400-ge1-2-3.ti.telenor.net [62.92.87.237]
    5 46 ms 12 ms 12 ms ti0300c360-ae54-0.ti.telenor.net [146.172.19.1]
    6 12 ms 12 ms 12 ms ti3163c360-ae8-0.ti.telenor.net [146.172.101.194]
    7 14 ms 12 ms 12 ms ti3001b400-ae3-0.ti.telenor.net [146.172.105.62]
    8 12 ms 12 ms 15 ms netnod-ix-ge-b-sth-1500.leaseweb.com [194.68.128.160]
    9 35 ms 31 ms 32 ms 31.31.34.10
    10 29 ms 27 ms 27 ms te-0-0-0-18.br02.ams-01.nl.leaseweb.net [31.31.38.45]
    11 27 ms 27 ms 27 ms te-4-1.ce21.ams-01.nl.leaseweb.net [81.17.32.235]
    12 29 ms 29 ms 29 ms edvision.se [94.75.217.78]

    Trace complete.
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  16. I'm a MEGA Super Moderator Baldrick's Avatar
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    Originally Posted by hydra3333 View Post
    Originally Posted by Baldrick View Post
    Can you do a tracert to 94.75.217.78 also? Same problem?
    Hello, sure :-
    Code:
    tracert -4 94.75.217.78
    
    Tracing route to edvision.se [94.75.217.78]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  192.168.0.1
      2    12 ms    11 ms    13 ms  10.251.0.1
      3    13 ms    13 ms    11 ms  CPE-58-160-25x-x.wa.bigpond.net.au [58.160.25x.x]
      4    12 ms    14 ms    13 ms  bundle-ether4.fli-edge901.adelaide.telstra.net [203.50.116.100]
      5    14 ms    16 ms    15 ms  bundle-ether8.fli-core1.adelaide.telstra.net [203.50.11.154]
      6    38 ms    27 ms    27 ms  bundle-ether9.win-core10.melbourne.telstra.net [203.50.11.91]
      7    39 ms    42 ms    38 ms  bundle-ether12.ken-core10.sydney.telstra.net [203.50.11.122]
      8    37 ms    38 ms    36 ms  bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
      9    34 ms    42 ms    40 ms  bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
     10   191 ms   195 ms   207 ms  i-0-1-0-5.tlot-core01.bx.telstraglobal.net [202.84.136.201]
     11   193 ms   188 ms   191 ms  i-0-4-0-4.tlot02.bi.telstraglobal.net [202.40.149.166]
     12   254 ms   256 ms   252 ms  leaseweb-network-b.v.as16265.any2ix.coresite.com [206.72.210.213]
     13   267 ms   258 ms   251 ms  te-5-3.bb02.wdc-01.leaseweb.net [217.20.125.88]
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17   343 ms   350 ms   344 ms  edvision.se [94.75.217.78]
    
    Trace complete.
    Yep, same symptom at the leaseweb.net end of things.

    Originally Posted by Baldrick View Post
    I could try contact leaseweb and see what they say.
    That would be handy, if you could.
    I am unlucky ... but surely not the only one on the planet seeing this symptom, both now and into the future
    It'd be good to know the cause and the fix.
    Okey. Leaseweb answered. They want you to do a mtr bidirectional test, see https://kb.leaseweb.com/display/KB/Making+a+bidirectional+MTR

    From windows use : http://winmtr.net/how-to/ and use ip 85.17.24.140. At least 100 packets are required, and Resolve names must be turned off in the Options menu.

    From linux: mtr -n -r -c 100 85.17.24.140
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  17. Member hydra3333's Avatar
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    OK, I'll get onto it.

    PS I asked on https://forums.whirlpool.net.au/forum-replies.cfm?t=2571711&p=-1 and at least one other person with a different ISP has the same issue.
    Last edited by hydra3333; 3rd Oct 2016 at 09:06.
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  18. Member hydra3333's Avatar
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    Originally Posted by Baldrick View Post
    Okey. Leaseweb answered. They want you to do a mtr bidirectional test, see https://kb.leaseweb.com/display/KB/Making+a+bidirectional+MTR

    From windows use : http://winmtr.net/how-to/ and use ip 85.17.24.140. At least 100 packets are required, and Resolve names must be turned off in the Options menu.

    From linux: mtr -n -r -c 100 85.17.24.140
    OK, here you go. I've "x"d out the last bit of my external IP, let me know if you need it.
    Code:
    |------------------------------------------------------------------------------------------|
    
    |                                      WinMTR statistics                                   |
    
    |                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
    
    |------------------------------------------------|------|------|------|------|------|------|
    
    |                             192.168.0.1 -    1 |  229 |  227 |    1 |    2 |   13 |    1 |
    
    |                              10.251.0.1 -    0 |  236 |  236 |    8 |   16 |   46 |   16 |
    
    |                            58.160.25x.x -    1 |  229 |  227 |    9 |   15 |   34 |   10 |
    
    |                          203.50.116.100 -    1 |  229 |  227 |    9 |   16 |   43 |   16 |
    
    |                           203.50.11.154 -    1 |  233 |  232 |    9 |   17 |   60 |   18 |
    
    |                            203.50.11.91 -    1 |  229 |  227 |   19 |   27 |   55 |   24 |
    
    |                           203.50.11.122 -    1 |  233 |  232 |   30 |   39 |   66 |   36 |
    
    |                             203.50.6.61 -    1 |  233 |  232 |   31 |   39 |   69 |   38 |
    
    |                            203.50.13.90 -    1 |  233 |  232 |   30 |   39 |   66 |   32 |
    
    |                          202.84.136.201 -    1 |  229 |  227 |  186 |  193 |  220 |  192 |
    
    |                          202.84.251.150 -    1 |  229 |  227 |  175 |  183 |  204 |  176 |
    
    |                          206.72.210.213 -    1 |  233 |  232 |  251 |  261 |  346 |  255 |
    
    |                           217.20.125.40 -    2 |  225 |  222 |  232 |  245 |  584 |  234 |
    
    |                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
    
    |                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
    
    |                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
    
    |                            85.17.24.140 -    0 |  236 |  236 |  319 |  326 |  362 |  326 |
    
    |________________________________________________|______|______|______|______|______|______|
    
       WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
    Last edited by hydra3333; 3rd Oct 2016 at 06:16. Reason: results
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  19. Video Restorer lordsmurf's Avatar
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    Originally Posted by hydra3333 View Post
    Code:
    tracert -4 94.75.217.78
    Tracing route to edvision.se [94.75.217.78] over a maximum of 30 hops:
      1    <1 ms    <1 ms    <1 ms  192.168.0.1
      2    12 ms    11 ms    13 ms  10.251.0.1
      3    13 ms    13 ms    11 ms  CPE-58-160-25x-x.wa.bigpond.net.au [58.160.25x.x]
      4    12 ms    14 ms    13 ms  bundle-ether4.fli-edge901.adelaide.telstra.net [203.50.116.100]
      5    14 ms    16 ms    15 ms  bundle-ether8.fli-core1.adelaide.telstra.net [203.50.11.154]
      6    38 ms    27 ms    27 ms  bundle-ether9.win-core10.melbourne.telstra.net [203.50.11.91]
      7    39 ms    42 ms    38 ms  bundle-ether12.ken-core10.sydney.telstra.net [203.50.11.122]
      8    37 ms    38 ms    36 ms  bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
      9    34 ms    42 ms    40 ms  bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
     10   191 ms   195 ms   207 ms  i-0-1-0-5.tlot-core01.bx.telstraglobal.net [202.84.136.201]
     11   193 ms   188 ms   191 ms  i-0-4-0-4.tlot02.bi.telstraglobal.net [202.40.149.166]
     12   254 ms   256 ms   252 ms  leaseweb-network-b.v.as16265.any2ix.coresite.com [206.72.210.213]
     13   267 ms   258 ms   251 ms  te-5-3.bb02.wdc-01.leaseweb.net [217.20.125.88]
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17   343 ms   350 ms   344 ms  edvision.se [94.75.217.78]
    Trace complete.
    Yep, same symptom at the leaseweb.net end of things.
    Just FYI, that's a typical tracert.
    The timeout is internal Leaseweb network, and not unusual, nor does it reveal a problem.
    The latency appears typical as well, for non-EU connection.
    When I tracert, I get Telia to the Leaseweb network edge, then don't get another IP result until this site's server.

    The issue probably lies between Australia and Europe. BTW, that's a lot of on-continent hops.
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  20. I'm a MEGA Super Moderator Baldrick's Avatar
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    Originally Posted by hydra3333 View Post
    Originally Posted by Baldrick View Post
    Okey. Leaseweb answered. They want you to do a mtr bidirectional test, see https://kb.leaseweb.com/display/KB/Making+a+bidirectional+MTR

    From windows use : http://winmtr.net/how-to/ and use ip 85.17.24.140. At least 100 packets are required, and Resolve names must be turned off in the Options menu.

    From linux: mtr -n -r -c 100 85.17.24.140
    OK, here you go. I've "x"d out the last bit of my external IP, let me know if you need it.
    Code:
    |------------------------------------------------------------------------------------------|
    
    |                                      WinMTR statistics                                   |
    
    |                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
    
    |------------------------------------------------|------|------|------|------|------|------|
    
    |                             192.168.0.1 -    1 |  229 |  227 |    1 |    2 |   13 |    1 |
    
    |                              10.251.0.1 -    0 |  236 |  236 |    8 |   16 |   46 |   16 |
    
    |                            58.160.25x.x -    1 |  229 |  227 |    9 |   15 |   34 |   10 |
    
    |                          203.50.116.100 -    1 |  229 |  227 |    9 |   16 |   43 |   16 |
    
    |                           203.50.11.154 -    1 |  233 |  232 |    9 |   17 |   60 |   18 |
    
    |                            203.50.11.91 -    1 |  229 |  227 |   19 |   27 |   55 |   24 |
    
    |                           203.50.11.122 -    1 |  233 |  232 |   30 |   39 |   66 |   36 |
    
    |                             203.50.6.61 -    1 |  233 |  232 |   31 |   39 |   69 |   38 |
    
    |                            203.50.13.90 -    1 |  233 |  232 |   30 |   39 |   66 |   32 |
    
    |                          202.84.136.201 -    1 |  229 |  227 |  186 |  193 |  220 |  192 |
    
    |                          202.84.251.150 -    1 |  229 |  227 |  175 |  183 |  204 |  176 |
    
    |                          206.72.210.213 -    1 |  233 |  232 |  251 |  261 |  346 |  255 |
    
    |                           217.20.125.40 -    2 |  225 |  222 |  232 |  245 |  584 |  234 |
    
    |                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
    
    |                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
    
    |                   No response from host -  100 |   48 |    0 |    0 |    0 |    0 |    0 |
    
    |                            85.17.24.140 -    0 |  236 |  236 |  319 |  326 |  362 |  326 |
    
    |________________________________________________|______|______|______|______|______|______|
    
       WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
    Thanks. I will forward it and see if they know why it's slow from your connection.
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  21. Member hydra3333's Avatar
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    Originally Posted by lordsmurf View Post
    Just FYI, that's a typical tracert.
    The timeout is internal Leaseweb network, and not unusual, nor does it reveal a problem.
    The latency appears typical as well, for non-EU connection.
    When I tracert, I get Telia to the Leaseweb network edge, then don't get another IP result until this site's server.

    The issue probably lies between Australia and Europe. BTW, that's a lot of on-continent hops.
    Thanks. No doubt the Telstra techs are doing their best ... it does seem like quite a lot of Telstra-internal hops, doesn't it

    Given other feedback, unless another Aus ISP uses Telstra infrastructure for "connection" at the Aus end of things then it maybe looks like a routing issue possibly at leaseweb's end ?
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  22. I'm a MEGA Super Moderator Baldrick's Avatar
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    Leaseweb could'nt find any network problems.
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  23. aBigMeanie aedipuss's Avatar
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    from the usa there is a weird loop in the tracert. signal path goes from usa to nl back to the usa and then forwarded back to nl. yayo.com seems to be the holdup here.
    Image Attached Thumbnails Click image for larger version

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    --
    "a lot of people are better dead" - prisoner KSC2-303
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  24. Video Restorer lordsmurf's Avatar
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    I don't think that image matches the route.
    It doesn't appear to.

    And I don't think this is a Leaseweb issue.
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  25. Member hydra3333's Avatar
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    OK. Well, , this post https://forums.whirlpool.net.au/forum-replies.cfm?t=2571711#r2 seems to indicate that's 3 major Aus ISP's (Telstra, iinet, Optus) who have users "affected".
    It loaded very slowly for me on Internode ADSL2+ and Optus mobile broadband.
    I work way down the hall from some network guys, and the stuff they saw and complained about in relation to their large network service providers over the years always made me smile (by virtue of my not having to deal with it).
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  26. Member hydra3333's Avatar
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    removed double post. damn it, i must remember not to post when for whatever reason a page hasn't finished loading.
    Last edited by hydra3333; 4th Oct 2016 at 07:32.
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  27. Member hydra3333's Avatar
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    Just watched it again, and when loading the home page "https://www.videohelp.com/" it waited for minutes stuck on the message "Waiting for p.skimresources.com...", then more minutes with "Waiting for t.skimresources.com...".

    Funnily enough ... now ... with other pages, eg forum pages, it loads normally in terms of elapsed time.

    Go figure.
    Cheers

    edit: 1 Well, this is looking like a possible culprit given each timeout takes a fair while, and when taken in conjunction with the browser messages above :-
    Code:
    tracert -4 p.skimresources.com
    
    Tracing route to p.skimresources.com [52.87.136.213]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  192.168.0.1
      2     *        *        *     Request timed out.
      3    10 ms    12 ms    12 ms  CPE-58-160-25x-xxx.wa.bigpond.net.au [58.160.25x.xxx]
      4    12 ms    12 ms    12 ms  bundle-ether4.fli-edge902.adelaide.telstra.net [203.50.116.106]
      5    15 ms    15 ms    16 ms  bundle-ether9.fli-core1.adelaide.telstra.net [203.50.11.150]
      6    21 ms    23 ms    24 ms  bundle-ether9.win-core10.melbourne.telstra.net [203.50.11.91]
      7    34 ms    33 ms    35 ms  bundle-ether12.ken-core10.sydney.telstra.net [203.50.11.122]
      8    35 ms    35 ms    33 ms  bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
      9    32 ms    31 ms    31 ms  bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
     10    34 ms    34 ms    35 ms  i-0-1-0-47.sydp-core03.bi.telstraglobal.net [202.84.222.25]
     11   177 ms   175 ms   175 ms  i-41.traglobal.bx.telstraglobal.net [202.84.136.38]
     12     *      177 ms   178 ms  i-0-4-0-1.eqla01.bi.telstraglobal.net [202.84.251.154]
     13   175 ms   175 ms   175 ms  los-brdr-01.inet.qwest.net [63.235.40.45]
     14     *        *        *     Request timed out.
     15   243 ms   242 ms   243 ms  72.165.86.90
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18   260 ms   246 ms   247 ms  54.239.110.199
     19   253 ms   255 ms   256 ms  54.239.109.179
     20   254 ms   255 ms   252 ms  72.21.222.129
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    
    Trace complete.
    
    tracert -4 t.skimresources.com
    
    Tracing route to t.skimresources.com [54.193.47.182]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  192.168.0.1
      2     *        *        *     Request timed out.
      3    12 ms    12 ms    12 ms  CPE-58-160-25x-xxx.wa.bigpond.net.au [58.160.25x.xxx]
      4    12 ms    12 ms    12 ms  bundle-ether4.fli-edge902.adelaide.telstra.net [203.50.116.106]
      5    13 ms    11 ms    11 ms  bundle-ether9.fli-core1.adelaide.telstra.net [203.50.11.150]
      6    22 ms    20 ms    22 ms  bundle-ether9.win-core10.melbourne.telstra.net [203.50.11.91]
      7    32 ms    31 ms    32 ms  bundle-ether12.ken-core10.sydney.telstra.net [203.50.11.122]
      8    34 ms    34 ms    35 ms  bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
      9    35 ms    33 ms    31 ms  bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
     10   182 ms   177 ms   170 ms  i-12.paix-core01.bx.telstraglobal.net [202.84.136.194]
     11   167 ms   169 ms   169 ms  i-0-0-0-1.paix02.bi.telstraglobal.net [202.84.251.74]
     12   168 ms   169 ms   169 ms  unknown.telstraglobal.net [134.159.61.137]
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15   168 ms   169 ms   168 ms  72.21.222.19
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    
    Trace complete.
    edit 2: And, now I've also got a new IP from Telstra ... 58.160.75.xxx
    Last edited by hydra3333; 6th Oct 2016 at 09:46. Reason: tracert skimresources
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  28. I'm a MEGA Super Moderator Baldrick's Avatar
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    Originally Posted by hydra3333 View Post
    Just watched it again, and when loading the home page "https://www.videohelp.com/" it waited for minutes stuck on the message "Waiting for p.skimresources.com...", then more minutes with "Waiting for t.skimresources.com...".

    Funnily enough ... now ... with other pages, eg forum pages, it loads normally in terms of elapsed time.

    Go figure.
    Cheers

    edit: 1 Well, this is looking like a possible culprit given each timeout takes a fair while, and when taken in conjunction with the browser messages above :-
    Code:
    tracert -4 p.skimresources.com
    
    Tracing route to p.skimresources.com [52.87.136.213]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  192.168.0.1
      2     *        *        *     Request timed out.
      3    10 ms    12 ms    12 ms  CPE-58-160-25x-xxx.wa.bigpond.net.au [58.160.25x.xxx]
      4    12 ms    12 ms    12 ms  bundle-ether4.fli-edge902.adelaide.telstra.net [203.50.116.106]
      5    15 ms    15 ms    16 ms  bundle-ether9.fli-core1.adelaide.telstra.net [203.50.11.150]
      6    21 ms    23 ms    24 ms  bundle-ether9.win-core10.melbourne.telstra.net [203.50.11.91]
      7    34 ms    33 ms    35 ms  bundle-ether12.ken-core10.sydney.telstra.net [203.50.11.122]
      8    35 ms    35 ms    33 ms  bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
      9    32 ms    31 ms    31 ms  bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
     10    34 ms    34 ms    35 ms  i-0-1-0-47.sydp-core03.bi.telstraglobal.net [202.84.222.25]
     11   177 ms   175 ms   175 ms  i-41.traglobal.bx.telstraglobal.net [202.84.136.38]
     12     *      177 ms   178 ms  i-0-4-0-1.eqla01.bi.telstraglobal.net [202.84.251.154]
     13   175 ms   175 ms   175 ms  los-brdr-01.inet.qwest.net [63.235.40.45]
     14     *        *        *     Request timed out.
     15   243 ms   242 ms   243 ms  72.165.86.90
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18   260 ms   246 ms   247 ms  54.239.110.199
     19   253 ms   255 ms   256 ms  54.239.109.179
     20   254 ms   255 ms   252 ms  72.21.222.129
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    
    Trace complete.
    
    tracert -4 t.skimresources.com
    
    Tracing route to t.skimresources.com [54.193.47.182]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  192.168.0.1
      2     *        *        *     Request timed out.
      3    12 ms    12 ms    12 ms  CPE-58-160-25x-xxx.wa.bigpond.net.au [58.160.25x.xxx]
      4    12 ms    12 ms    12 ms  bundle-ether4.fli-edge902.adelaide.telstra.net [203.50.116.106]
      5    13 ms    11 ms    11 ms  bundle-ether9.fli-core1.adelaide.telstra.net [203.50.11.150]
      6    22 ms    20 ms    22 ms  bundle-ether9.win-core10.melbourne.telstra.net [203.50.11.91]
      7    32 ms    31 ms    32 ms  bundle-ether12.ken-core10.sydney.telstra.net [203.50.11.122]
      8    34 ms    34 ms    35 ms  bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
      9    35 ms    33 ms    31 ms  bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
     10   182 ms   177 ms   170 ms  i-12.paix-core01.bx.telstraglobal.net [202.84.136.194]
     11   167 ms   169 ms   169 ms  i-0-0-0-1.paix02.bi.telstraglobal.net [202.84.251.74]
     12   168 ms   169 ms   169 ms  unknown.telstraglobal.net [134.159.61.137]
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15   168 ms   169 ms   168 ms  72.21.222.19
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.
    
    Trace complete.
    edit 2: And, now I've also got a new IP from Telstra ... 58.160.75.xxx
    Didn't you try turn of javascript? Then shouldn't skimresources load. But it's added to the bottom of the code so it shouln't really stop the page from loading.
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  29. I'm a MEGA Super Moderator Baldrick's Avatar
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    Can you access http://s.skimresources.com/js/19619X769413.skimlinks.js ?

    I have now tried replace the javascript with a local javascript. DOes it still stop the page from loading?
    Last edited by Baldrick; 7th Oct 2016 at 02:49.
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  30. Member hydra3333's Avatar
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    Originally Posted by Baldrick View Post
    Close enough to instantly displays as text

    Originally Posted by Baldrick View Post
    I have now tried replace the javascript with a local javascript. DOes it still stop the page from loading?
    Thanks for persisting. Progress, of sorts. As of just 5 minutes ago, using Chrome
    - it took forever to load the main page, other pages were very fast
    - turned off javascript (browser still open) and the main page was very quick
    - cleared cache (browser still open) and the main page was very quick then turned on javascript
    - closed and opened browser and the main page went fast past p.skimresources.com but is now slow as wet whistle and "stuck" on t.skimresources.com
    A tad baffling but there you go.

    Tried firefox, similar behaviour.

    Cheers
    Quote Quote  



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