Subtitle positioning - no positioning in the forst 10 boxes

[borianata]

Hi everybody!

I have the following situation - I made subtitles for a cleint in srt, pac and stl formats.
When sending files to client I received the following comment:

Everything seems good, there is italics and positioning. My only issue that I found was that the positioning is not in the first ten boxes.

Could anybody explain to me what exactly the client means?
Thank you

[Baldrick]

How did you make the subs? What software?

But I have no idea what they mean with 10 boxes? Maybe 10 first lines?

[borianata]

Hi,

The files were generated via EZ titles.
And no, there are no "empty lines"....

[El Heggunte]

Hi everybody!

I have the following situation - I made subtitles for a cleint in srt, pac and stl formats.
When sending files to client I received the following comment:

Everything seems good, there is italics and positioning. My only issue that I found was that the positioning is not in the first ten boxes.

Could anybody explain to me what exactly the client means?
Thank you

Haven't you asked the client yet?

FWIW: the SRT format does not support "absolute-positioning";
yes, certain software understand the SRT positioning instructions, but these latter are a non-standard "feature".

I have never seen nor used the PAC and STL formats, so I won't comment about them.

With the integrated cloud services

No, thanks.