DVD Workshop Trial Causes Error in Kernel32.dll

[Robert Simandl]

Kinda hard to get a trial out of this program when every time I fire it up and hit "new project," I get a message that DVDWS.EXE has caused an error in kernel32.exe (or is it kernel32.dll?), and the program exits....

Is this a common problem, or is there something wrong with my system...?

Athlon 1.2gHz
768 mB SDRAM
80 gB HD
CenDyne CDICD00106 (Pioneer 104 OEM) DVD-R/RW (though obviously with this program I've not gotten far enough for the DVD burner to make a difference)

Or does DVD Workshop have any known conflicts with other programs...?

I'm clueless here and would appreciate ideas....

[marcusaxavier]

This happens with most programs that are not Microsoft made (and some that are). The error should read kernal32.dll. From what I understand, the kernal32.dll is the memory allocation file (it keeps track of virtual memory) for Windows.

The solution is quite easy, but does not always work. What you need to do is completely unistall the DVD Workshop. After you have unistalled it, make sure that the file is gone that housed the progam (it should be under C:/Windows/Program Files). Uninstalling usually removes the file from the registry, but not the actual file from your computer, that's why you have to delete it AFTER you perform the unistall. When that is done, empty your recycling bin, then restart your computer.

After your computer is restarted, do an ALT, Ctrl, Delete to bring up the Close Program box. You will want to End Task on each program except Explorer and Systray. Each time you end task a program, the Close Program box will disappear, just ALT, Ctrl, Delete to bring it back up. Carefull not to press Alt, Ctrl, Delete more than once, because that will restart your computer.

After you shut down all the programs except those two (Explorer & Systray), check and see if you have a Virus Scan still running. More likely, you will see the icon in the System Tray (the little box in the bottom right-hand of your screen with the clock). If there is no virus scan operating, the it's time to install DVD Workshop.

After installing DVD Workshop, restart your computer once again. Everything that you shut down, including the virus scan is up again. Now try out DVD Workshop. If you are still experiencing the same error message, then try see is there is a patch for the Kernal32.dll for your system at Microsoft.com, or if the manufacture's site has any patches for DVD Workshop.