[Help] MP4 not playing on Xbox 360, not sure why

[Crankrune]

Simple I converted several MKV's to MP4's using XMedia Recode. I just remuxed them by copying the tracks, and they won't play on my Xbox 360. It's a standard H.264/AAC MP4, not sure why it won't play. Here's the MediaInfo, please and thanks!

General
Complete name                            : *REMOVED FOR PRIVACY*
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom
File size                                : 207 MiB
Duration                                 : 25mn 25s
Overall bit rate                         : 1 139 Kbps
Encoded date                             : UTC 2016-03-17 21:41:44
Tagged date                              : UTC 2016-03-17 21:41:44
Writing application                      : Lavf57.26.100

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 8 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 25mn 25s
Bit rate                                 : 948 Kbps
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 23.976 fps
Minimum frame rate                       : 23.564 fps
Maximum frame rate                       : 24.390 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.043
Stream size                              : 172 MiB (83%)
Writing library                          : x264 core 148 r2597 e86f3a1
Encoding settings                        : cabac=1 / ref=8 / deblock=1:-1:-1 / analyse=0x3:0x133 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-3 / threads=12 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=2pass / mbtree=1 / bitrate=948 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=62500 / vbv_bufsize=78125 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Encoded date                             : UTC 2016-03-17 21:41:44
Tagged date                              : UTC 2016-03-17 21:41:44

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : HE-AAC / LC
Codec ID                                 : 40
Duration                                 : 25mn 25s
Bit rate mode                            : Constant
Bit rate                                 : 186 Kbps
Channel(s)                               : 2 channels
Channel(s)_Original                      : 6 channels
Channel positions                        : Front: L C R, Side: L R, LFE
Sampling rate                            : 48.0 KHz / 24.0 KHz
Compression mode                         : Lossy
Stream size                              : 33.9 MiB (16%)
Language                                 : English
Encoded date                             : UTC 2016-03-17 21:41:44
Tagged date                              : UTC 2016-03-17 21:41:44

[davexnet]

Could be reference frames, variable frame rate, perhaps others. Try comparing to a known good file that plays.

[johns0]

It has a variable frame rate which a lot of players won't accept,what you need to do is get the original mkv and open it in tsmuxergui and change the frame rate from 9000 to 2400/1001 and save as file.ts.Then open the ts file with mkvmerge and remux as mkv,then load the remuxed mkv into mp4box save as mp4.

No need to re-encode the mkv into mp4,all the steps i've type just repackages the video.

[Crankrune]

Could be reference frames, variable frame rate, perhaps others. Try comparing to a known good file that plays.

I've tried other files with reference frames of 3, 5, & 8, they played just fine. Not sure if I have another video with variable frame rate. I've compared it to another file that worked, tried testing any differences I though would matter, to no avail. Anything else specific you think could make a difference?

It has a variable frame rate which a lot of players won't accept,what you need to do is get the original mkv and open it in tsmuxergui and change the frame rate from 9000 to 2400/1001 and save as file.ts.Then open the ts file with mkvmerge and remux as mkv,then load the remuxed mkv into mp4box save as mp4.

No need to re-encode the mkv into mp4,all the steps i've type just repackages the video.

I didn't re-encode, just used XMedia Recode to Remux them, no re-encoding.

Thank you both for the fast replies!

[johns0]

My sony blu-ray player will display videos with variable frame rates but my sisters lg blu-ray player just says the file is corrupted.

[KarMa]

It's a standard H.264/AAC MP4, not sure why it won't play.

As a long time Xbox 360 user, I've come to understand its constraints for video playback. The video looks fine, even with the variable frame rate which never caused a problem for me. And it's in an MP4 which is good.

The audio on the other hand is probably your problem. Firstly the HE-AAC, which I've never know Xbox360 to like. Secondly it looks like the audio may be 5.1 Surround, which Xbox 360 also does not like.

You need to use basic AAC-LC Stereo if you want your Xbox to play it.

[johns0]

The video also has a stereo audio.

[october262]

here's the supported audio & video formats for xbox 360 - http://support.xbox.com/en-US/xbox-360/console/audio-video-playback-faq

[sneaker]

The video also has a stereo audio.

No, it doesn't. The channel count of 2 mentioned by MediaInfo is just some info written by the mp4 muxer. The actual AAC data has 6 channels.

[johns0]

The bitrate say 186 kbps for 2 channels,the original channel was 6.

[sneaker]

No, "Channel(s)_Original" is the actual number of channels in the AAC bitstream. "Channel(s)" is just the (in this case incorrect) number written in the mp4 container.