Random Crashes with TMPGENC

[Duffbeer99]

Hey folks! Hope you guys can help me, right now i am loosing my mind here.

I use TMPGENC Video Mastering Works 6 for editing videos.

My PC specs - i7 2600k, radeon hd 7970, 16 gb ram, 1 tb hdd, 180 gb ssd, windows 7 home premium 64 bit


I used Tmpgenc for over 6 month now and never had a single crash so far. Everything ran smooth and absolutely perfect. A few weeks ago i decided to update to the newest version 6.1.3.24 and now i have alot of crashes. It's really bad...it get's to a point where editing isn't enjoyable anymore. It happens extremly often and i don't get why it happens. You can play your project 40 times and on the 41 replay you have the crash.

When the crash happens it's always the same thing. In the middle of a replay, the preview screen freezes but the project still runs further and the sound stays correct. When you hit the spacebar another time to stop and reposition yourself at the timeline, the whole thing freezes and the programm stays in an endless freeze without response. Only way to get out is to close and reopen the project.

It can also happen when i save or when i change filters on a videoclip. In between TMPGENC often tells me that there is a "problem with a pointer" whatever that means. I am just doing things like i always did....putting filters and effects on text or videos.

At first i thought that something was wrong with my computer, so i made a fresh windows 7 install. Didn't help....

I wanted to downgrade to the version i had before but unfortunately i don't know which version i got back then + the company seems to not provide downloads from older versions. Where can i find them? I would try out some sort of 6.1.x or even older ones, but i can't find them!

This is extremly frustrating for me because i love editing so much and with this happening it's just impossible to do so. Every 5 minutes your whole edits get erased because of the random crashes that can occur from 1 minute to 30 minutes within working in a project!

Please help!

[Baldrick]

Does it crash with all kind of video sources?
Have you installed any other video software or video codec packs etc? Or nothing after the fresh windows 7 install?
Is it just tmpgenc that crashes/freezes?

Have you tried contact the tmpgenc support?

[Duffbeer99]

No matter what i load in, it will crash. Tested that out with dozens of videos already.

I haven't installed any other software or codec packages on the fresh install but i also had that problem before the system clean. I had a few codec packs back then but it worked...till i updated on the new version of tmpgenc.

Only tmpgenc does this. I already contacted their support. Let's see what they say. Only thing that really ennoys me, is that there is no way to get to download an older version. Just finding trialversions but that doesn't help much unfortunately. I would need a official retail of an early 6.x.x.x version or something.

Upgrading to Windows 10 now, let's see if that effects anything.

[Baldrick]

I have also several old trial versions(from 5.3.2.86). Too bad they aren't same as the retail.

But maybe try an old trial version to just check if you get same problem.

[Duffbeer99]

Can u give me the link? i can't find it.

[Baldrick]

I have them on my computer. BUt I can upload any version.



I tried install the oldest and it works(not expired).

[Duffbeer99]

thx i'll try them out

[Baldrick]

But I haven't uploaded any versoin. Which version would you like to try?

[Duffbeer99]

6.0.7.18 please, i think i remember that one to be my version before everything went to shit with the new release.

[Baldrick]

Trial attached in a zip file.