Samsung DVD E360 HELP???

[Megan993]

My DVD player just came in today and I typed in the codes to make it region-free. Everything seemed to work great until my tray wouldn't open. I tried unplugging it, plugging it back in, and pressing eject: didn't work. I tried holding the power button on the remote paired with each button on the player: didn't work. The display says open, then close, then load, then goes back to open and stays there. I'm at a loss for what to do now. Any suggestions?

[ackboo]

according to the user manual of the samsung e360 :

There is a procedure on page 13 to revert to factory settings. Remove any disc and press the play pause button on the box for more than 5 seconds. I do not know how safe it is to do that though. So use at your own risks or wait for someone else to chime in.

[Megan993]

I tried that and it reset but still won't open :/

[ackboo]

now try to unplug it for a minute ?

[Megan993]

Still won't open

[ackboo]

try these steps
dealer lock link

[ackboo]

there are some hints in this thread, does it look like what you did?
https://www.videohelp.com/dvdhacks/samsung-dvd-e360/11880

[Megan993]

Yes! You are my hero thank you!!!

[johns0]

Can you post what you did to fix your issue so others can read and benefit from it.

[iwannabnvegas]

Yes, please post what you did to open it. I have the same problem!! HELP!!