Need help with Handbrake and/or an alternative (Windows 10)

[ninj4Naoto]

Ever since I upgraded from Windows 7 a few days ago, Handbrake will not open. It instantly crashes and the Event Viewer points to some issue with d3d9.dll. I've tried looking around online but haven't found anything to help. I did uninstall Handbrake and then reinstall it.

Application: Handbrake.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFDFC470FF4

Faulting application name: Handbrake.exe, version: 0.10.2.7286, time stamp: 0x557744ee
Faulting module name: d3d9.dll, version: 10.0.10586.0, time stamp: 0x5632d381
Exception code: 0xc0000005
Fault offset: 0x0000000000030ff4
Faulting process id: 0x2a0
Faulting application start time: 0x01d1349ae13f8dd9
Faulting application path: C:\Program Files\Handbrake\Handbrake.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll
Report Id: 2d65d544-136d-4af9-bd1f-d5b60e624d2a
Faulting package full name: 
Faulting package-relative application ID:

I typically use Handbrake to convert mkv to mp4 and burn in .ass subtitles.

[johns0]

Try vidcoder.

[ninj4Naoto]

Try vidcoder.

Already tried. Same thing happens.

[Ai Haibara]

Hmm... The upgrade might have done something to your DirectX setup (d3d9.dll is a part of DirectX). Normally, I'd suggest downloading the DirectX End-User Runtime Web Installer, have it check your DirectX setup and install or upgrade any necessary components. (At least since Vista, Windows has shipped with a minimal installation of the DirectX 9 components, and the upgrade might have 'reset' some of them, somehow.)

...but since I'm on a Linux system at the moment, I can't make sure the program still works, or the link is still valid, as Microsoft's site keeps redirecting me to try to get me to download the Windows 10 ISO.

[ninj4Naoto]

Hmm... The upgrade might have done something to your DirectX setup (d3d9.dll is a part of DirectX). Normally, I'd suggest downloading the DirectX End-User Runtime Web Installer, have it check your DirectX setup and install or upgrade any necessary components. (At least since Vista, Windows has shipped with a minimal installation of the DirectX 9 components, and the upgrade might have 'reset' some of them, somehow.)

...but since I'm on a Linux system at the moment, I can't make sure the program still works, or the link is still valid, as Microsoft's site keeps redirecting me to try to get me to download the Windows 10 ISO.

I tried that and it did nothing. Says I have a newer or equivalent. I'm wondering if I need to uninstall and then reinstall DirectX or just DirectX 9. Though looking around the net I don't think I can.

[racer-x]

Try XmediaRecode. It's a portable front end gui for ffmpeg.

[Ai Haibara]

I tried that and it did nothing. Says I have a newer or equivalent. I'm wondering if I need to uninstall and then reinstall DirectX or just DirectX 9. Though looking around the net I don't think I can.

I guess they haven't updated it for Win10, then. I still suspect either the upgrade did something to the DirectX setup (overwrote components, like the DX9 DLLs, with the 'minimal' versions, for example), or there's a conflict between the components somewhere.

Yeah, they probably don't allow for an uninstall > reinstall in this case. And all of the DirectX installers predate Win10, I'm sure, and will likely have the same problem as the web installer.
I'd check to see if there's an updated DX installer (for Win10), but... well, Microsoft. (If they do have an updated installer, maybe they've rolled the diagnostics of the web installer into it.)

[roma_turok]

Try follow steps from HandBrake SupportFAQ:

HandBrake crashes or won't launch.
1.Reinstall Microsoft .NET Framework 4.0, see Where can I download the Microsoft .NET framework 4.0?

2.Uninstall HandBrake. There is a shortcut for this in the start menu group.

3.Delete the HandBrake config file directories:

C:\Users\<username>\AppData\Roaming\HandBrake
and

C:\Users\<username>\AppData\Local\HandBrake

4.Clear your system temp folders by using the "Disk Cleanup" tool that ships with Windows.

5.Re download HandBrake from the handbrake.fr website, and install it.

[ninj4Naoto]

I guess they haven't updated it for Win10, then. I still suspect either the upgrade did something to the DirectX setup (overwrote components, like the DX9 DLLs, with the 'minimal' versions, for example), or there's a conflict between the components somewhere.

Yeah, they probably don't allow for an uninstall > reinstall in this case. And all of the DirectX installers predate Win10, I'm sure, and will likely have the same problem as the web installer.
I'd check to see if there's an updated DX installer (for Win10), but... well, Microsoft. (If they do have an updated installer, maybe they've rolled the diagnostics of the web installer into it.)

DirectX updates are now handled by Windows Update.

Try follow steps from HandBrake SupportFAQ:

HandBrake crashes or won't launch.
1.Reinstall Microsoft .NET Framework 4.0, see Where can I download the Microsoft .NET framework 4.0?

2.Uninstall HandBrake. There is a shortcut for this in the start menu group.

3.Delete the HandBrake config file directories:

C:\Users\<username>\AppData\Roaming\HandBrake
and

C:\Users\<username>\AppData\Local\HandBrake

4.Clear your system temp folders by using the "Disk Cleanup" tool that ships with Windows.

5.Re download HandBrake from the handbrake.fr website, and install it.

Thanks. I'll give that I try when I can.

[ninj4Naoto]

Tried to follow the FAQ and it didn't work. Doesn't seem I can uninstall .NET framework 4.0 to reinstall but I did everything else.

Update: I found a solution. I was running MSI Afterburner and read elsewhere to try closing. It worked.