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  1. Member
    Join Date
    Oct 2015
    Location
    South Africa
    Search Comp PM
    I have a LED Philips TV with a HDMI connection to an off the shelf media player. The media player is on a Wi Fi link to my ADSL Router.

    We have a new video streaming service called Showmax. I tried connecting but all I got was a static menu display.

    I contacted both companies but short of suggesting the TV might need a Firmware/Software upgrade, nothing useful was suggested.

    It was however suggested that it could be a problem with the Codec, being unsuitable. Does that make any sense?

    Is there any remedy for this problem?
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  2. I'm a MEGA Super Moderator Baldrick's Avatar
    Join Date
    Aug 2000
    Location
    Sweden
    Search Comp PM
    Off the shelf media player? please give more details...
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  3. Member
    Join Date
    Oct 2015
    Location
    South Africa
    Search Comp PM
    Not much I can tell you about it. It's by Cloudgate and is what is called Cloudgate Circle.

    That's about all the info available I'm afraid!
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  4. Member
    Join Date
    Oct 2015
    Location
    South Africa
    Search PM
    ShowMax uses WideVine DRM which isn't currently supported by the CloudGate Circle device. So, you will hear audio, but the video on't play. The CloudGate team are investigating, but at this stage there is no solution. You will need to use another device, e.g. a laptop connected via HDMI to your TV, for now.
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  5. Member
    Join Date
    Oct 2015
    Location
    South Africa
    Search Comp PM
    Many thanks for the information.
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