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You haven't given any details as to the type of file it is - we don't have crystal balls here. Post more infor and preferably a mediainfo report on the original file.
SONY 75" Full array 200Hz LED TV, Yamaha A1070 amp, Zidoo UHD3000, BeyonWiz PVR V2 (Enigma2 clone), Chromecast, Windows 11 Professional, QNAP NAS TS851 -
You shouldn't have to convert the video to another format just to get one audio track, if that's what you meant. You should be able to just select the audio stream you want and then set the video to copy.