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  1. Member
    Join Date
    May 2013
    Location
    Brisbane, Australia
    Search Comp PM
    Hi all.

    After many years with an old XP machine I have just recently bought a new Windows 8.1 PC with a 27 inch monitor. Much to my disappointment I find that I have video problems, such as HD videos only play a black screen until I click HD off. Another problem is stuttering on many videos.

    I'd be most grateful if anyone can help me solve this problem.

    Here are my full video suspects courtesy of Speccy:

    Monitor
    Name PHL 273V5 on AMD Radeon R7 Graphics
    Current Resolution 1920x1080 pixels
    Work Resolution 1920x1009 pixels
    State Enabled, Primary, Output devices support
    Monitor Width 1920
    Monitor Height 1080
    Monitor BPP 32 bits per pixel
    Monitor Frequency 60 Hz
    Device \\.\DISPLAY1\Monitor0

    ATI AMD Radeon(TM) R7 Graphics
    Manufacturer ATI
    Model AMD Radeon R7 Graphics
    Device ID 1002-1313
    Subvendor Elitegroup (1019)
    Current Performance Level Level 0
    GPU Clock 720.0 MHz
    Temperature 11 C
    Driver version 14.100.0.0
    Memory Type DDR3
    Memory 64 MB
    Bandwidth 29.9 GB/s
    Count of performance levels : 2
    Level 1
    GPU Clock 351 MHz
    Memory Clock 933 MHz
    Level 2
    GPU Clock 720 MHz
    Memory Clock 933 MHz
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  2. ...and your video player software is?
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  3. Member
    Join Date
    May 2013
    Location
    Brisbane, Australia
    Search Comp PM
    How do I tell what the default video player software is?

    I'm talking about playing videos in websites in my preferred browser Google Chrome.
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  4. Member
    Join Date
    May 2013
    Location
    Brisbane, Australia
    Search Comp PM
    Just noticed... also many YouTube videos that are not HD.
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  5. Member
    Join Date
    Feb 2004
    Location
    Australia
    Search Comp PM
    So the issue is with only online video ?

    Stuttering can be any number of issues when considering:

    1: Your internet connection ... everybody in street on cable, come 5pm speed drops due to everybody getting online

    2: The number hops your connection performs to link to the targeted media

    3: Concurrent "users" on the server ... the more the worse delivery speeds become.

    Then consider pc ... and what processor is it ?

    Make sure both flash player and browsers are current.

    Default video player = adobe flash player.
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  6. Member
    Join Date
    May 2013
    Location
    Brisbane, Australia
    Search Comp PM
    The CPU is a quad core AMD A8-7600. I'm not a gamer so that should be more than adequate for any tasks I might run.

    But the issue was confined to this one machine running Windows 8.1. My old PC, a decade old, substantially less powerful, Windows XP machine, is still connected and ran the same videos without a problem.

    And of course both use the same cable Internet connection. In the 14 years I've had this same cable account there have been times when things loaded fairly slowly, but I have never previously experienced stuttering during a video play.

    However today the videos that wouldn't play yesterday are playing okay. So far. Fingers crossed. All I did was reinstall the Flash player.

    The online videos I was testing with to compare the results on the two different PCs can be found here: http://www.whiteboardanimation.com -- the 12 short videos just down the page a bit below the fold.

    Would videos like that be relying on the Flash player? Do ALL videos rely on Flash Player?


    EDIT: I also installed Silverlight.
    Last edited by AnonyMouse901; 20th Sep 2014 at 22:20.
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