Netflix Defective Disks

[wulf109]

Occasionally I'll get a defective disk from Netflix. They didn't count the replacement disk as part of your que but now they do. They send you a defective disk and then penalize you. They really don't like their customers.

[jman98]

Interesting. It's been a while since I've had a defective disc so I didn't know that. Probably they're trying to make the disc rental business less and less attractive, gambling that pissed off customers will switch to only streaming. I can't speak for everybody, but their streaming choices are so piss poor for what I want to see that if not for the disc rental business, I'd cancel them in a heartbeat and save the money. The disc rental business does make them money, but if they could keep their customer base and do 100% streaming, it would be a lot more lucrative. They don't have the best or smartest management so I can't say any consumer hostile measures they take surprise me.

[bendixG15]

............. They don't have the best or smartest management so I can't say any consumer hostile measures they take surprise me.

That statement is a minority opinion...... You obviously have no money invested in them.

[jagabo]

They don't have the best or smartest management

Tell that to Wall Street: http://finance.yahoo.com/q/bc?s=NFLX&t=my&l=on&z=l&q=l&c=

The last time I received a defective (broken) disc, about two months ago, a replacement was sent the day after I reported it. I had the replacement disc the day after that.

A few weeks ago the next disc in my queue had to be sent from a distant location. Because of the longer shipping time Netflix notified me that they were sending that disc and the next disc in my queue. Both discs arrived the same day a few days later (it was a 3-day weekend).

[_Al_]

Netflix is good for documents, stand up comedy, kid's cartoons, occasionally there is movie or good TV series (Firefly, Continuum ...). Nice interface. Sometimes a document they offer after one is finished is right on the money as well. Last Cosmos series was nice, picture looks very nice. Not sure what their bitrate is now for encoding. They label it Super HD, perhaps it depends on device that streams Netflix. They deliver through Open Connect, meaning they pre-load (perhaps stuff they expect to be watched) to specific servers, all over the place. Netflix does not go to buffer as it used to way back.

Check for speeds with your ISP.

I do not associate Netflix with some rich movie selection at all, documents are way to go, I peek in instantwatcher.com occasionally , if there is some new blockbuster, or they might offer it in their interface.

[DonaldDuck]

I never experienced any issues with Netflix similar to that and I am still using it mostly for renting dvds. But I could imagine that they would like to push some customers to use streaming. Profits should be way better in that area.
On the other hand I don't think that they really want to push out customers like this. The better alternative for them should be to make their streaming more stable so users are attracted to streaming more. The last time I tested the streaming I was a bit disappointed of the quality..

[jagabo]

The last time I tested the streaming I was a bit disappointed of the quality..

You should probably blame your ISP. Many have been intentionally degrading Netflix streaming. ISPs are unhappy that people actually want to use the bandwidth they were sold. They want more money and know that most people will blame Netflix for the poor streaming experience. In the last six months Comcast, ATT, and Verizon have successfully extorted money from Netflix using this tactic.

[jman98]

............. They don't have the best or smartest management so I can't say any consumer hostile measures they take surprise me.

That statement is a minority opinion...... You obviously have no money invested in them.

Their management could in fact be very bad and they could still be doing gangbusters in the stock market. If you don't understand how that is possible then I can't help you there as you really don't understand how the stock market works at all. But in any event, my comment was not related to stock market price which seems to be the only criteria that you and jagabo have, so gonna have to agree to disagree here and admit that you both have a point.

[Krispy Kritter]

How did they "penalize" you?

I just reported and then returned a damaged disc a couple of weeks ago. They had the replacement disc in the mail before the damaged disc was returned.

[wulf109]

They count the replacement disk as a "new" disk in my que.

[wulf109]

New development. I sent back a defective disk earlier in the week. They didn't ship the replacement until they received the defective disk. Guess what,they sent me back the same defective disk. I know this because I marked the defective disk with two black ink dots on the center ring. This time I'll keep the defective disk until I get a replacement disk.

[fritzi93]

Occasionally I'll get a defective disk from Netflix. They didn't count the replacement disk as part of your que but now they do. They send you a defective disk and then penalize you. They really don't like their customers.

That was exactly how Blockbuster behaved when they no longer cared if they lost customers.

When I first subscribed, whenever I reported a defective disc, the next one in my queue was in the mail by the next day at latest. And I didn't get defective discs very often. Two years before they folded up shop, approximately, that changed. Then they didn't send me a new disc until they got the bad one, and I got a lot of bad ones. Selection got worse and worse. I canceled one year before they went out of business entirely.

Considering how Netflix by mail rentals are declining, my guess is they're milking it out, knowing they're going to quit in the near future. The inventory gets run down, and bad discs are no longer replaced. Selection dwindles. And customer satisfaction is no longer a priority. Just like Blockbuster.

Oh yeah, as I recall, I got the *same* defective disc three times with Blockbuster before I gave up on it. Evidently it was the last copy for that particular title. They stopped bothering to weed out defective discs.

[jagabo]

They count the replacement disk as a "new" disk in my que.

Are you on the two disc a month plan? Otherwise, what difference does it matter if the replacement is a "new" disc in your queue? They don't limit the number of discs you can get in a month. Do you expect them to go back in time and ship you a second disc on the same day they shipped the defective disc?