Format Factory 3.3.1 won't let me rip DVD into high quality video

[MR-068]

Hi, I installed FF 3.3.1 first time yesterday and it' s pretty simple.
I ripped a few DVDs into mp4 files and they came out fine (high quality and size).
It started to play up today, first showing error 0x00000001. I googled around and decided to uninstall and reinstall it.
It is still showing the same error code.
If I choose Low quality and size, it will let me rip DVD but they came out in wrong ratio.
I don't know what I did wrong, I never change any aspect, just put the disc in and hit Start.
Could anyone please tell me what is the right ratio / bit rate / size...? So I know what to look at.
Many thanks.

[Baldrick]

Use handbrake. Much better.

[MR-068]

Thanks, but it requires NET Client Profile???? What is it for??

[hech54]

Thanks, but it requires NET Client Profile???? What is it for??

It's been included in various Windows distributions since 2003. And I'm almost positive
it has been included in ALL Windows 7 and Windows 8 versions. What's the problem?

[MR-068]

Ok, Handbrake has failed to recognise the titles and not showing any title. I try a few disc and it can show some titles in some discs but they are all the special features, not the main movie. Any help?
Thanks.

[Baldrick]

Have you ripped the dvds? Like with dvdfab decrypter.

Or install a background ripper like anydvd or dvdfab passkey.

[MR-068]

Ok I see now. Handbrake is NOT a ripper. I need to find a good and simple dvd ripper, anyone?
If only that stupid FF did not play up.

[Baldrick]

I just mentioned good rippers....i think dvdfab passkey has a free version.