Audio problems with .MTS files

[hunterkyle]

Hello, Im new to this forum and could really use some help on a specific problem that is throwing me for a loop.

I recently switched from the Sony NX5U camcorder to the Canon XA-20 camera. Both cameras record in AVCHD format. The video and audio opened up just fine on my PC as well as my editing software (Premier Pro Cs5)..


Now I have the canon xa-20 and I can open the video just fine but the audio doesn't play at all. Shows there is no audio when looking at the properties. Any clue why this is?? Any ideas or solutions to fix this?? I do know the audio is there as I watch it on my camera or on television and works just fine..


Thanks for the help,

[aedipuss]

install the free mediainfo. open the xa20 file and put mediainfo into text mode and copy/paste the results here. it will tell us what format is in the file.

[hunterkyle]

General
ID : 0 (0x0)
Complete name : H:\PRIVATE\AVCHD\BDMV\STREAM\00003.MTS
Format : BDAV
Format/Info : Blu-ray Video
File size : 571 MiB
Duration : 2mn 56s
Overall bit rate mode : Variable
Overall bit rate : 27.1 Mbps
Maximum Overall bit rate : 28.0 Mbps


Video
ID : 4113 (0x1011)
Menu ID : 1 (0x1)
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.2
Format settings, CABAC : Yes
Format settings, ReFrames : 2 frames
Format settings, GOP : M=3, N=30
Codec ID : 27
Duration : 2mn 56s
Bit rate mode : Variable
Bit rate : 24.6 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 59.940 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.198
Stream size : 516 MiB (90%)


Audio
ID : 4352 (0x1100)
Menu ID : 1 (0x1)
Format : PCM
Format settings, Endianness : Big
Format settings, Sign : Signed
Muxing mode : Blu-ray
Codec ID : 128
Duration : 2mn 56s
Bit rate mode : Constant
Bit rate : 1 536 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Delay relative to video : -33ms
Stream size : 32.4 MiB (6%)

[smrpix]

aedipuss' suggestion will help identify if your audio is an incompatible or missing audio codec on your system.

Also try copying the complete folder structure from your cards into PPRo, rather than individual files.

Also, try using Panasonic's Data Import Utility as they suggest.

Shows there is no audio when looking at the properties.

What shows this? Premiere?

It's also not out of the question your version of Premiere is too old for this camera's implementation of AVCHD.

edit: cross posted with your mediainfo -- wow, that audio is as plain vanilla as it gets. There should be no problem playing that.

Try my earlier suggestion. Import the entire PRIVATE folder, not just the individual clips.

[hunterkyle]

Thank Ya,

My computer when you right click on the clip and go to properties/details no audio is given. Also same thing applies when importing into cs5. The film strip shows but the speaker is not on top of it like it should be. The nx5u avchd film and audio both worked fine. Im pretty sure it has something to do with my new mic. I did switch mics, but im so confused.
Ill try the panasonic deal. Even if my premier was out of date, my computer should still be able to play the video/audio just like it did on my NX5U.

[hunterkyle]

are you doing this on a PC??? how in the world does your computer open and hear it but mine dont?

[smrpix]

Import the entire PRIVATE folder, not just the individual clips. See if that makes a difference.

[hunterkyle]

it will not allow me to drag the entire private folder in the media net.

[hunterkyle]

what's weird is that I have a couple clips that work fine and can hear them when i use the onboard mic. But when I try playing video that I had my other mic turned on it does not play the audio on the computer. This video/audio works just fine on tv and on camera, so I know it's there, but this has just threw me for a big loop! appreciate the help!