TmpgEnc 4 can't open mp4

[pcb]

hi, i use TmpgEnc 4 to open mp4 files, but it won't work, i have install ffdshow, do i need another codec ? , from mediainfo it says:

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L3.0
Format settings, CABAC : Yes
Format settings, ReFrames : 3 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1mn 30s
Bit rate mode : Constant
Bit rate : 506 Kbps
Width : 640 pixels
Height : 360 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 23.976 fps
Minimum frame rate : 23.974 fps
Maximum frame rate : 2 195.122 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.092
Stream size : 5.45 MiB (99%)

[davexnet]

Perhaps try enabling the directshow import filter within Tmpgenc.
You may have to also install Haali media splitter.
https://www.videohelp.com/download/MatroskaSplitter23062013.exe

[smrpix]

There are several Tmpgenc products version 4 and above, they are generally quite good at opening files without external codecs. Please be more specific about Which one you are using, and what you are trying to accomplish.

Your video has an extremely low bitrate (which shouldn't be causing this problem.) Looks like it's VBR which can be troublesome. Is there really no audio?

[pcb]

- i already have Haali media splitter.
- tmpgenc 4.7.7.307
- i try to make it to avi or mpg
- it should have audio, but don't know it didn't show in mediainfo, i get it from here
http://www.youtube.com/watch?v=V0zTbkySv_o

[smrpix]

Try downloading again. Looks like they replaced the file with a CBR one.

BTW,

The latest version of your product is 4.7.9.311, released more than two years ago, yours is more than three years old. It was superceded by Video Mastering Works 5. Updating might help.

The reason I asked for specifics:

From Wikipedia: "TMPGEnc" is now used as a general brand name for products such as...TMPGEnc Video Mastering Works, TMPGEnc Authoring Works, TMPGEnc MovieStyle, TMPGEnc MPEG Editor, TMPGEnc Instant Show Presenter, and TMPGEnc KARMA."

[pcb]

have tried redownload, but still the same