Audio plays within clips.....but not on timeline

[DMatthews]

I'm completely un-technical and video editing for the first time....on any software. So apologies in advance for a dumb question. I am working with Power Director 11.

1. When i preview from the timeline (as a clip or movie) there is no sound.
2. Final movie has no sound.

BUT

When i play the clips during a trim.....OR from the window of media content at the top (where i import media to), the original sound is intact.

Would really appreciate some advice. Gone as far as online tutorials will get me.

Many thanks.

David.

[hech54]

AC3 audio?

[DMatthews]

hech54

Original file name is AVHD and camera is Panasonic.

No idea what AC3 audio is or how i know if i have it.

David

[Cornucopia]

Start by running a few of your files through MediaInfo and give us a post of the (Detailed) text output, then we can be on the same page as you...

Scott

[DMatthews]

Thanks......suspect my company IT won't let me download that software. But i'll try.