Epson Stylus SX235W Wireless... Scanner won't work? Error...

[UmmAddan]

The printer works via cable on my PC and wireless via my laptop.
But the scanner wont work.

I get the error on my PC saying: "Cannot communicate with the scanner. Make sure the scanner is on, correctly setup and connected with no errors indicated".

On my Laptop the little scan box comes up but in brackets it says "not responding".

on my PC, When i go to scan settings i test the 'local' option and it says 'scanner not ready. Interface: Not Connected. Option: Unknown"
when i test the network option it says "the connection test was successful"

What could be wrong? I did uninstall everything and re-install it.

WHEN I photocopy using the buttons on the scanner it DOES work.

[paulbren76]

HI,

I have the same problem...did you manage to resolve things? its really annoying...I can photocopy and print but I can't scan so that I end up with an e-copy on my PC.

any help welcome

Thanks

Paul

[UmmAddan]

hi paul.

what i did was uninstall and re-install. shut down and restarted everything and it worked. at this point i was sure it was the usb wire that was faulty as i replaced it.

as i dont use the scanner as often as the printer i noticed yesterday i ended up with the same problem all over again. i updated all firmware, switched printer, pc and laptop off and on (my printer is always on) took wires out and put them back in and after that the scanner worked from my laptop and not from my pc.

today SAME problem. PC says "Cannot communicate with the scanner. Make sure the scanner is on, correctly setup and connected with no errors indicated" and laptop says "unavailable: being used by user"!

it is beginning to get on my nerves.

[paulbren76]

Thanks for your reply....

I've actually got mine working now. It was a case of finding the missing drivers for the scanner on the Epson website and installing on my PC.

Why they weren't installed at the start when I added the insall CD that came with it...I don't know!

Good luck!

[UmmAddan]

aww... brilliant... hope it stays working for you
this scanner really doesn't like me i think!

[jman98]

I have a somewhat strange suggestion for this problem. I've seen printers go into weird states due to power issues. Sometimes unplugging the printer from a power source AND (this is critical!) physically removing the power cable from the printer can fix weird issues. You can either leave the printer unplugged and without a power cable for about 30 minutes or if you have some spare power cables, just put another cable on it and connect it to power and turn it back on after waiting maybe a minute. I am not an electricity expert, but I've seen this work many times to solve weird printer problems. All I can figure is that some kind of electrical charge dissipates when you do that and that charge is causing the problem.

[p_l]

The above has worked for me, too, on a few occasions. It's worth a try.

[UmmAddan]

jman98 and p_l... thanks for your response and YES i have done this... and it did get fixed for a little while and then back to normal again... i kept on repeating this and it worked and then a few days later back to not working... now after several months even that wont work... plus it wont work on my laptop NOR my PC, one is attached via cable, the laptop is wireless... i don't understand why the printer works on both my laptop and pc but the scanner doesn't.

[ym1]

Hi Paul,
I just purchased the Epson Stylus SX235W and am having the same issue with th scanner not working. Can you pleae provide me with the driver you installed that made it work for you? Thank you!
Yael

[UmmAddan]

hi i was just wondering if anyone fixed this problem?
My scanner/printer is a weird one too...
It prints via USB cable from my PC and via WiFi from my laptop.
It scans from my laptop but WONT from the PC.
I'm also having printing issues now... I am going to post another thread on that...

Ive unplugged, got new power cable, knew usb cable... tried it all...

[misterwhite]

Hi. I've had this problem for more than a month, and finally I have fixed it!!!

I googled a lot for this problem and among others I found this thread of this website, so I've registered just to tell you how I did it.

First I updated the drivers from the epson website (this is not what causes the malfunction, but do it just in case). The scanner won´t scan because for some reason the epson scan software has the wrong IP adress of the scanner (even if the printer works wirelessly).

You have to find out what IP adress your printer has inside your wifi network (mine was 192.168.0.16). Then, in Windows Start menu, search for "EPSON Scan Settings" (I don´t know for sure if those are the exact words because mine is in Spanish and it is called "Ajustes de EPSON Scan").

There is a button to add a new scanner. Click it and type in the IP adress manually, don´t wait for the software to find it because it won´t.

Finally, open EPSON scan and......MAGIC!!!

Hope this helps

[UmmAddan]

Hi. I've had this problem for more than a month, and finally I have fixed it!!!

I googled a lot for this problem and among others I found this thread of this website, so I've registered just to tell you how I did it.

First I updated the drivers from the epson website (this is not what causes the malfunction, but do it just in case). The scanner won´t scan because for some reason the epson scan software has the wrong IP adress of the scanner (even if the printer works wirelessly).

You have to find out what IP adress your printer has inside your wifi network (mine was 192.168.0.16). Then, in Windows Start menu, search for "EPSON Scan Settings" (I don´t know for sure if those are the exact words because mine is in Spanish and it is called "Ajustes de EPSON Scan").

There is a button to add a new scanner. Click it and type in the IP adress manually, don´t wait for the software to find it because it won´t.

Finally, open EPSON scan and......MAGIC!!!

Hope this helps

Hi... YES it helped the first time round... So sorry I didn't log in earlier to thank you... however, new service provider, new laptop, new computer... & it's all gone to pots again!... The printer wont even acknowledge my laptop via wi-fi

[UmmAddan]

So I figured it out again... (Memory Loss! )

for my pc...
(Scanner connected via USB cable)
EPSON >>> EPSON Scan >>> EPSON Scan Settings
Under 'Connection' I clicked 'Local' and pressed 'ok'.

Scanner started working on my PC! Whoopee!

for my laptop i'm going to select 'Network' & hope that it works!

Can I also ask... HOW do I find out what IP address my printer has inside my wifi network??

[TheSupremeDalek]

Many thanks to misterwhite got me sorted in 5 minutes

UmmAdam, Windows 8 found the IP address instantly (it was 192.168.0.3).

Kudos!

[UmmAddan]

Hi supreme... Would that be the same ip adddress for mine too? My printer and scanner is working on the pc where its connected via usb. But on my laptop neither is working wirelessly!

[TheSupremeDalek]

Not sure, Addan, but you said you have a new ISP; do you have a new wireless hub as well? If so, the ip address may be different.

[steviebates]

Excellent Mr White. You have solved something Epson should have made available.

thankyou

[misterwhite]

Hi supreme... Would that be the same ip adddress for mine too? My printer and scanner is working on the pc where its connected via usb. But on my laptop neither is working wirelessly!

If neither are working wirelessly, uninstall every Epson software in your computer and reinstall everything with the CD, this way you will reconfigure the printer with the new wifi settings (if you don´t have the CD anymore or if your computer doesn´t have CD player, download it from here https://skydrive.live.com/?cid=cb946c5deb0df766&id=CB946C5DEB0DF766%21346&authkey=!AOege6JJqePQjR4 ).


My apologies for not explaining how to obtain the IP address of the printer, I hate it when people take things for granted when explaining something and I have done the same here


Go to: Start menu<Devices and printers and right click the printer (if your printer is listed twice, right click the one whose status says the printer is in the network) and go into properties ("Properties", not "Printer properties") and finally into Web services tab. The last line is the IP address which you will have to copy for the wireless scan setup.


Sorry for the 7 month delay, but as nobody replied my post for months I had completely forgotten about all this!


Hope there is nothing left this time

PS: if in the future scanning wirelessly stops working again, it might be because the printer has a different IP address, so don't panic. Just find the new IP address and change it in Epson scan settings