Sony S370 Blu-Ray player not playing subtitles from USB

[nfurlong]

I'm having a problem playing subtitles with my Sony S370 Blu-Ray player. I tried replying to an existing thread (https://forum.videohelp.com/threads/323794-SONY-S370-BLU-RAY-Plyr-NOT-PLAYING-SUBTITILE...ormat-from-USB), before starting a new one, but no one replied, so I'm creating my own thread.

I tried using MKVExtractGUI-2.2.2.9 to add the .srt file to the .mp4. It was very quick, but the resulting MKV file hangs the Sony player immediately after displaying the file info during load.

I then tried using H264LevelEditor_1.2.0 to change the MKV level from 3.1 to 4.0. Same result.

I'd really like to know how to make this box work with subtitle (.srt) files. So far, the only way I've been able to get subtitles to show up is to burn a DVD using ConvertXtoDVD 4 and playing the resulting DVD in the player. But that a) takes a lot of time and b) limits my resolution to 480p. Any help would be greatly appreciated, as would suggestions on a ~$100 replacement box should no other help be forthcoming.

Thanks!

[MOVIEGEEK]

Use DivX format.

[jman98]

My general rule is to avoid Sony at all costs. I have a BluRay player, a DVD player, a Roku box and a Western Digital media player and I use them all for different things. If you want to play MKV and MP4 files you really should go with a media player like Western Digital or something similar. They are really small in size and they will play your subtitles without any issues and you shouldn't have to do video conversions. I do want to warn you though that if you failed to tell us something critical like your SRT subtitles are in a character set that does not use Latin letters (ie. Hebrew, Arabic, Japanese, etc.) that I cannot personally guarantee they will work as I have not done testing of non-Latin character sets in SRT files. Cyrillic has a pretty good chance of working though.