PowerDVD 10 - Blu-ray sound OK, menu navigation OK but no image

[rilopes]

Can't get image from blu-ray discs. Everything seems fine: menu navigation, sound and other features.

My hardware: Asus P5BDeLuxe, ATI 1950XTX, Intel E6420, 2GB Corsair Dominator, LG 2353V full-HD monitor, LG BH10LS30 BD-RW

Here goes the BD-Advisor result. Tried Cyberlink forum, but no help...

Check Item

BD Ready?

Info

CPU : Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz
Yes

__dwItemID=1001__ : szLibCPUName = Intel(R) Core(TM)2 CPU 6420 @


__dwItemID=1002__ : dwLibClockRate = 2133


__dwItemID=1003__ : dwLibFamily = 6, dwLibModel=15, dwLibStepping=6


__dwItemID=1004__ : dwLibNumPhysicalProc = 2, dwLibNumCorePerPackage=2, dwLibNumLogicalPerCore=0


__dwItemID=1005__ : dwLibCorePerPackage = 2, dwLibTotalLogicals=2


__dwItemID=1006__ : szWMIName=Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz


__dwItemID=1007__ : szWMIManufacturer=GenuineIntel


__dwItemID=1008__ : dwWMIMaxClockSpeed=2128


__dwItemID=1009__ : bBatteryExist=0


__dwItemID=1010__ : szGuess=Core Duo TXX (Conroe)


CPU (Hardware acceleration) : No hardware decoder detected
Yes

System Memory : 2048 MB
Yes

Operating System : Windows 7
Yes

Graphics Card : Radeon X1950 Series
Yes

__dwItemID=1301__ : Adapter Compatibility: ATI Technologies Inc.


__dwItemID=1302__ : VideoProcessor: ATI Radeon Graphics Processor (0x7244)


Graphics card video memory : 256 MB


Graphics Card Driver : 8.593.100.0
Yes

__dwItemID=1501__ : 2D Driver=8.593.100.0


__dwItemID=1502__ : COPP=Yes


__dwItemID=1503__ : RGBOverlay=Yes


__dwItemID=1504__ : DEVICE=N/A


__dwItemID=1601__ : Driver 0:


__dwItemID=1602__ : [R:] DVDFab Virtual Drive


__dwItemID=1603__ : eHCMDrvType=0x00840fc7


__dwItemID=1604__ : CDRom=1 DVDRom=1 BDRom=1 HDDVDRom=1


__dwItemID=1611__ : Driver 1:


__dwItemID=1612__ : [S:] HL-DT-ST BD-RE BH10LS30


__dwItemID=1613__ : eHCMDrvType=0x002c6fc7


__dwItemID=1614__ : CDRom=1 DVDRom=1 BDRom=1 HDDVDRom=0


Blu-ray Disc Drive : [R:] DVDFab Virtual Drive
Yes

Disc Drive : [R:] DVDFab Virtual Drive
Yes

Software Player : PowerDVD 10 10.0.1830.51
Yes

Video Connection Type : Digital(with HDCP)
Yes

Player Capability for Bonus View : Yes
Yes

Player Capability for BD Live : Yes
Yes

Hardware Dual-Video Decoding Capability for H.264 : None
No
More Info
Hardware Dual-Video Decoding Capability for MPEG-2 : None
No
More Info
Hardware Dual-Video Decoding Capability for VC-1 : None
No
More Info
Network Capability : No
No

Program version : 2.0.3030.0


System language : 0416 PTB Portuguese Português


Time : Mon Aug 09 17:53:15 2010


Computer : Desktop


System Name : RILOPES-PC

Thanks in advance.

[fritzi93]

I have to wonder about the GPU. Yes, it was a monster gaming card when it came out, but it's ~4 years old now, isn't it?

I searched your card and found a mention of a problem similar to yours:

"I have x1950XTX 512mb too. Same issue - because ati's not support old videocards, and Windows 7 users, need to use special "legacy driver".
I have GeForce 6600 256mb - it's okay with TMT3 & BluRay disk's! But on X1950 - only music, and navigation on black screen witn mount BluRay disk, files and DVD playing fine."

Sorry, there was no resolution to that question.


On the decoding capabilities for H.264, VC-1, and MPEG-2, you're showing NONE. Under CPU (Hardware Acceleration): No Hardware Decoder detected.

[jman98]

Ha ha ha! Sorry rilopes, but I said here in the past that with PowerDVD becoming more and more unfriendly that the only thing left that they could take away from their increasingly useless product was the ability to play BluRays at all. Guess I was right.

But seriously, yes, the Cyberlink forums are useless. PowerDVD is just crapware now. It lost all useful functionality years ago at the request of Hollywood. Each new release gets less and less functional and I am NOT kidding about that. Arcsoft TotalMedia Theatre (you can demo it for fee) is ridiculously expensive, but reports we have here are that it actually works. Maybe if you look hard enough you will eventually figure out what is wrong and fix it, but if it was me, I just forget about it and get TotalMedia Theatre because at least that works.

[redwudz]

What do you mean, 'no image'? Is the screen black, but audio works? Maybe an overlay problem. Do DVDs play correctly with the same software player?

I agree, a video card upgrade would likely be a good choice. Most times with a slow card, you just get stuttering video. BD playback takes a lot of resources. Black screen often indicates a overlay problem.

[RJRobb]

Have you tried MPC-HC or VLC. They're pretty good at playing everything, play back will studder if the video card is not up to the task. MPC-HC won't play menus or change chapter marks on BD but plays the main movie. Haven't used VLC for a while so can't say what its capabilities are.