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  1. 14th Jul 2010 09:35 #1
    hardxeno
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    hello I bought a shuttle intensity but I can not install it ... when i connect the intensity shuttle to the PC via USB 3.0 tells me that the drivers are missing and can not find ... help me please ...
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  2. 14th Jul 2010 11:13 #2
    aedipuss
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    do you have one of these motherboards?

    • ASUS P6X58D-Premium
    • ASUS P6X58D-E
    • Gigabyte GA-X58A-UD7
    • Gigabyte GA-X58A-UD5
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  3. 14th Jul 2010 11:19 #3
    hardxeno
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    i have a
    INTEL DP55WG
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  4. 14th Jul 2010 11:23 #4
    aedipuss
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    check to see if it uses the nec usb 3 chip.
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  5. 14th Jul 2010 11:28 #5
    aedipuss
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    back up a minute. are you trying to use onboard usb 3 or an add-in usb 3 card?
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  6. 14th Jul 2010 12:19 #6
    hardxeno
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    i have a expansion card NEC CHIP USB 3.0
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  7. 14th Jul 2010 12:23 #7
    aedipuss
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    make sure your card is in one of the allowed type of pci slot. and did you follow this guide?


    http://www.blackmagic-design.com/downloads/software_readme/ReadMe%20before%20you%20install.pdf
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  8. 14th Jul 2010 12:25 #8
    hardxeno
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    The version of NEC and firmware is right

    PS; my OS: win 7 pro
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  9. 14th Jul 2010 12:43 #9
    aedipuss
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    you ran the installer software off the cd and did any updates? used the usb 3 cable?

    the only thing i can think of to try would be to re-run the installer, but right click on it from the cd and choose run as administrator. for win7 it sometimes helps.

    it may be time to contact intensity support. not much more anyone else can do for you.
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  10. 15th Jul 2010 01:41 #10
    Dungeoncrawler
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    Mine does this also but still seems to function. I simply cancel the pop-up and continue with capturing. Good luck.
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