Intensity Shuttle Problem.

[Dungeoncrawler]

Hi again - I'm having some issues whenever I update my black magic drivers. I'm trying to upgrade from intensity 3.6 to 3.7.3 and even after uninstalling 3.6 and rebooting I keep getting an error message that indicates existing blackmagic desktop video software installation has been detected. Do I need to uninstall my blackmagic usb 3.0 desktop drivers as well? Is there a correct order in which these drivers need to be installed? Thanks.

Edit - Can't seem to get audio to pull-thru into media express from my 360? I get perfect video just no audio signal; any ideas?

[Signal]

In regards to updating the Shuttle software (I think you mean version 7.7.3), apparently you do need to remove Blackmagic USB 3.0 Desktop and Media Express first.
The new version has a firmware update as well.

No 480p options but looks like the dll's are registering.

BTW - I'm in the same situation with having audio but no video at 720p or 1080i 59.94 over HDMI. I can verify the resolution and hear the audio on the Shuttle's HDMI out when connected to an HDTV, but no video. Still messing with settings on both sides.

[Signal]

Well I'm not sure what else to try. I've tried 4 devices and can't get a picture over hdmi, just audio and even then not always.
Component is ok. To confirm there isn't an HDCP issue I used a HDMI to DVI cable and connected to a 24" pc monitor that I know doesn't have HDCP and the devices are fine.

I tried Premiere Pro, Vegas, and Virtualdub on a Gigabyte X58A-UD3R with either it's onboard USB 3.0 or generic USB 3.0 PCIe x1 card. Also confirmed the firmware was at 3025 on both and Renesas drivers at 2.0.4.0.

In all this testing it seemed it would have been easier if the BM driver could autoselect or sense the HDMI format coming in to provided some feedback on what it is getting as a signal and what format it is.

EDIT: I was able to check HDMI input by connecting a DVI to HDMI cable on the second port of my video card in the same system. Obviously you could use another system or laptop if you have hdmi out capability.

Setting the second display resolution and refresh to one of the supported modes, and then selecting that mode in Virtualdub via Video->Capture Filter allowed the preview to be seen and output through the Shuttle HDMI to show up on an HDTV.

Same test in Media Express resulted in no video to be seen in the preview, but output could be seen on the Shuttle HDMI out. Captured about 15 seconds, and while playback showed on the Shuttle HDMI Out, still no preview. Same results in Adobe Premiere and Vegas.

Still can't figure out why my other devices aren't showing up at all.
This is with the 7.7.1 and now recent 7.7.3 drivers.

[Freestyledork]

Ok cool. So the issue with FME is that the Directshow filters were not registering correctly during the installation. Apologies about that. We will fix this in the next driver update but this can be manually registered via the command line. I'm don't have access to a Windows machine right now but if you navigate to the location of the Blackmagic Desktop Video directory within Program Files, you should see 2 files

1) decklink.dll
2) decklink64.dll

Type "regsvr32 decklink.dll" <enter>
Type "regsvr32 decklink64.dll" <enter>

That will manually register the filters. Restart FME if it was open when you typed the commands and you should be good to go.

I'm gonna try this tonight. If it works!!

I can confirm this works. Awesome!

It does work!

I have my own problem... When trying to upload to FME the decklink settings wont change... Ive tried for hours and it always stays at 1080i 60. I need it to be 1080i 59.94. Also the frame rate in FME is locked at 30fps no matter what I do it wont change. I'm completely lost. The worst part was it did work then I was changing the resolutions then bam gone. I'm thinking it might be a save preset somewhere? Any help would be awesome. The main reason I bought this was to use with FME. So with out it working its a bust.


Thanks for anyone who takes the time to look into my problem....

[vanished001]

Glad I checked back on this forum or I wouldn't have known about the 7.7.3 driver update. Can anyone confirm if its necessary to uninstall Desktop video and Media Express before installing this driver update. It took me forever to get the device working probably and I really don't want a repeat of that experience. Also should the shuttle remain connected to the computer during the uninstall and new installation of the drivers or should I disconnect the device then install the new drivers then re-connect.

TY

[Signal]

can anyone confirm if its necessary to uninstall Desktop video and Media Express before installing this driver update.

Yes you have to uninstall the previous version. The installer checks to make sure.

[Kristian Lam]

What I mean is: It would be helpfull if I could use it to capture SD formats which should have no problems with the bandwidth. Maybe it would even be possible to capture 720p with 8bit per channel. That should be possible as well. If I could use the device already at 720p I would be happy enough for now.

See there are a lot of interactive artists and VJs who would love to have a great capture solution for their laptops. We need such device to get live input from other devices like cam or computer. At the moment there is no satisfying solution around and I am sure there are many ppl who would buy the shuttle as soon as it would run with laptops.

(snipped)

Please guys this device will rock if you make better hardware support available (even if resolution would be limited). I will spread my word if you do...

Hi,

I think we can do something. We're trying it out here now. We will let Intensity Shuttle connect to your computer if you're using a 2.5Gb/s connection but we will need to step down what the device is capable of. 8-bit Uncompressed capture will still be fine for up to 1080i59.94 but for playback out via Intensity Shuttle, we will have to reduce the output to a 4:1:1 quality which is equivalent to HDV (but at 1920x1080).

[Kristian Lam]

W

Same test in Media Express resulted in no video to be seen in the preview, but output could be seen on the Shuttle HDMI out. Captured about 15 seconds, and while playback showed on the Shuttle HDMI Out, still no preview. Same results in Adobe Premiere and Vegas.

Still can't figure out why my other devices aren't showing up at all.
This is with the 7.7.1 and now recent 7.7.3 drivers.

That's interesting. It looks more like the preview is not working in Media Express as you were able to capture and playback. What kind of graphics card do you have in your system? It's possible that there's some drawing issue that is specific to the graphics card you're using.

[Kristian Lam]

I'm glad to see the FME problem can be fixed without waiting for a update. I will probably pick up a shuttle now. Kristian can you confirm that the intensity shuttle works with AMD boards with USB 3.0 on board? like the crosshair IV and a few other boards. would be weird if the shuttle was only exclusively for Intel platforms.

I can't confirm right now but it's something we want to verify. It's a matter of us putting together the kit and putting the system through QA.

[Kristian Lam]

Hi Kristian Lam
If the required IO bandwidth is for the uncompressed formats, Why don't you have a version of media Express that only captures as the MJPEG format, and allow it to install on a machine with less bandwidth, like my laptop with a PCI express slot adapter? I believe the bandwith for this is lower than HDV and DV. 13 mbps MJPEG vs 25 mbps HDV and DV.

Danny Hays Universal Orlando Show Systems Dept.

Hi Danny,

Regardless of the format you're capturing to, the video data is still moving through the whole chain as uncompressed video which is why we need that large bandwidth. It's only when it hits your system that it gets compressed down to MJPEG if that's what you want, or to Flash via FME. This ensures that the user can get the highest quality video available and leaves more option as to what you want to do with it.

[Replay01]

Hi,

I think we can do something. We're trying it out here now. We will let Intensity Shuttle connect to your computer if you're using a 2.5Gb/s connection but we will need to step down what the device is capable of. 8-bit Uncompressed capture will still be fine for up to 1080i59.94 but for playback out via Intensity Shuttle, we will have to reduce the output to a 4:1:1 quality which is equivalent to HDV (but at 1920x1080).

This would be brilliant. I would buy six units straight away if it can do that; I know a couple others who might also be interested.

[matthewrulz]

Kristian, so what you are saying is the shuttle would be able to capture of up to 1080i59.94 on an USB 3.0 expresscard? If so that would be great and I will purchase one immediately.

As for playback, an hdmi/component splitter would resolve any issues there.

[S1ayer]

Since we're requesting features... would it be possible to have it accept 1080p/60, but downscale to 720p or 1080i since there isn't enough bandwidth?

[Replay01]

Since we're requesting features... would it be possible to have it accept 1080p/60, but downscale to 720p or 1080i since there isn't enough bandwidth?

I seems like you couldn't in that case:

Regardless of the format you're capturing to, the video data is still moving through the whole chain as uncompressed video which is why we need that large bandwidth. It's only when it hits your system that it gets compressed down to MJPEG if that's what you want, or to Flash via FME. This ensures that the user can get the highest quality video available and leaves more option as to what you want to do with it.

[visionlabz]

Hi,

I think we can do something. We're trying it out here now. We will let Intensity Shuttle connect to your computer if you're using a 2.5Gb/s connection but we will need to step down what the device is capable of. 8-bit Uncompressed capture will still be fine for up to 1080i59.94 but for playback out via Intensity Shuttle, we will have to reduce the output to a 4:1:1 quality which is equivalent to HDV (but at 1920x1080).

Kristian you are my hero if you guys can make it!!!! I will spread my word! Guys I know there will be quiet some guys who will buy the shuttle. I know a lot of Visual Artists.

If you make this possible your next step could be a Mac driver. You would get a lot of orders after that.

BTW: If you had your own forum at your website people could see how good you are at supporting - if you make it happen you definately are! Thanks!

[nut123456789]

What model is your Sony handycam? If there are no options in your camera to toggle the HDMI output settings and you only get video (in Media Express's preview window) when you've setup a 1080i project, then the camera is sending out 1080i video via HDMI. Also, when you talk about 1080p, what frame rate are you referring to?

As the the issue with Flash Media Encoder, I'm looking into it right now.

It is an HDR-CX110. In the camera's settings i first had output set to 1080p, and in Media Express none of the available 1080p options worked for showing the video. If I hooked the camera up to my HDTV's HDMI input, the picture would display just fine. So then I went into the camera's settings and selected 1080i, and the "1080i 59.94" in Media Express worked.

Really though I am content with 1080i -- the only thing I really care about is streaming with Flash Media Encoder. But its not just FME that wont work -- the "Decklink Video Capture" video source does not work with ANY program. The only program that will show video is Media Express, which I'm guessing accesses the video from the Shuttle in some other way than the "Decklink Video Capture" other programs must use. I have another video surveillance program called PTZCam that gives pretty much an identical error as FME when I try selecting the "Decklink Video Capture" source.

Ok cool. So the issue with FME is that the Directshow filters were not registering correctly during the installation. Apologies about that. We will fix this in the next driver update but this can be manually registered via the command line. I'm don't have access to a Windows machine right now but if you navigate to the location of the Blackmagic Desktop Video directory within Program Files, you should see 2 files

1) decklink.dll
2) decklink64.dll

Type "regsvr32 decklink.dll" <enter>
Type "regsvr32 decklink64.dll" <enter>

That will manually register the filters. Restart FME if it was open when you typed the commands and you should be good to go.

As for 1080p60 support. It was never an advertised feature but the hardware is definitely capable of support that frame rate. However, current USB 3.0 implementation on the computers have not realised the full bandwidth promised by SuperSpeed USB 3.0 which is why we've not advertised support for 1080p60, only up to 1080p30. However, once they overcome this limitation, Intensity Shuttle will be able to support 1080p60.

I'm having problems here
after doing the above actions, I'm getting an error saying

"The module "decklink.dll (or decklink64.dll)" was loaded but the call to DllRegisterServer failed with error code 0x80070005. For more information about this problem, search online sing the error code as a search term."

I'm using 64 bit Windows 7 and running 7.7.1 because 7.7.3 crashes anything that uses any sort of video capture, including MSN, skype, FMLE, which is another problem that is currently unresolved for me.


Edit: Nevermind, I just had to open command prompt in admin mode.

[Signal]

W

Same test in Media Express resulted in no video to be seen in the preview, but output could be seen on the Shuttle HDMI out. Captured about 15 seconds, and while playback showed on the Shuttle HDMI Out, still no preview. Same results in Adobe Premiere and Vegas.

Still can't figure out why my other devices aren't showing up at all.
This is with the 7.7.1 and now recent 7.7.3 drivers.

That's interesting. It looks more like the preview is not working in Media Express as you were able to capture and playback. What kind of graphics card do you have in your system? It's possible that there's some drawing issue that is specific to the graphics card you're using.

I've been trying NTSC composite and s-video in as well and the problem really is at random. At times I can not get a preview and/or output/capture ability and other times it is fine. I've been using another computer ATM for HDMI testing. I'm currently using an EVGA Nvidia 9500GT on Win7 x64 with Nvidia 258.96 drivers. I'll see if another video card/driver combo helps including a test with an ATI. The system is not in production yet so it's easy to wipe clean and start from scratch.

On a side note, after fresh installs of Win7 with the BM 7.7.3 drivers it will consistently error on install. It appears the installer finishes gracefully before the BM Audio Driver has finished being installed and Windows complains that the installation did not complete. Again, the BM Installer finishes gracefully and indicates no error and that the installation was successful. The error pop-up will let you finish that part of the driver install however a subsequent reboot will handle it as well. In either case, after installing the BM drivers and performing a reboot you will receive the error that the Shuttle is not on a USB 3.0 port (when it actually is and at PCIe 2.0 5Gb link speed). Subsequent reboots and the error never reappears. This is using a Gigabyte X58A-UD3R with it's onboard USB 3.0 port (driver 2.0.4.0 firmware 3025) and have been able to duplicate it 3 out of 3 times after fresh installs of Win7.

[Replay01]

I think we can do something. We're trying it out here now. We will let Intensity Shuttle connect to your computer if you're using a 2.5Gb/s connection but we will need to step down what the device is capable of. 8-bit Uncompressed capture will still be fine for up to 1080i59.94 but for playback out via Intensity Shuttle, we will have to reduce the output to a 4:1:1 quality which is equivalent to HDV (but at 1920x1080).

Hi Kristian,

Do you have any updates regarding the feasibility of a step down for 2.5Gb/s connections?

[mufunyo]

Hey guys!

So I registered here because this thread seems to be the most comprehensive collection of Intensity Shuffle users where Blackmagic staff also post answers .

I've just had about two days of playing around with the Shuffle, and I have a few questions and remarks.

- Like other people before me, I've noticed 480p support to be missing. It's good to read Blackmagic are working on a fix, looking forward to it.

- While testing Wii component output, I noticed sound levels to be so high that audio clips/distorts on loud sounds. Is there a way to adjust this? I can't find it. Before you blame the Wii, I've never had this problem before on any other TVs or amplifiers I've connected the Wii's audio output to.

- Another thing I've noticed with capturing Wii output is that Virtual Console games set a video mode the Shuffle doesn't support (240p maybe?). Pressing the home button switches back to regular 480i/480p to show the home menu, but as soon as I exit back into the game I can only hear sound and get blank picture. Maybe it's possible to support this video mode in a future update? All TVs seem to support it, at least (my TV sees it as 480i).

-̶ ̶I̶ ̶c̶a̶n̶'̶t̶ ̶g̶e̶t̶ ̶i̶n̶p̶u̶t̶ ̶u̶p̶s̶a̶m̶p̶l̶i̶n̶g̶ ̶t̶o̶ ̶w̶o̶r̶k̶,̶ ̶I̶ ̶t̶r̶i̶e̶d̶ ̶s̶e̶t̶t̶i̶n̶g̶ ̶"̶S̶D̶ ̶A̶n̶a̶m̶o̶r̶p̶h̶i̶c̶ ̶t̶o̶ ̶1̶0̶8̶0̶i̶"̶ ̶a̶n̶d̶ ̶t̶h̶e̶n̶ ̶s̶e̶t̶t̶i̶n̶g̶ ̶1̶0̶8̶0̶i̶ ̶a̶s̶ ̶a̶ ̶c̶a̶p̶t̶u̶r̶e̶ ̶f̶o̶r̶m̶a̶t̶,̶ ̶b̶u̶t̶ ̶I̶ ̶e̶n̶d̶ ̶u̶p̶ ̶w̶i̶t̶h̶ ̶b̶l̶a̶n̶k̶ ̶p̶i̶c̶t̶u̶r̶e̶.̶ ̶I̶n̶ ̶f̶a̶c̶t̶,̶ ̶a̶n̶y̶ ̶c̶a̶p̶t̶u̶r̶e̶ ̶f̶o̶r̶m̶a̶t̶ ̶t̶h̶a̶t̶ ̶i̶s̶n̶'̶t̶ ̶E̶X̶A̶C̶T̶L̶Y̶ ̶t̶h̶e̶ ̶s̶a̶m̶e̶ ̶a̶s̶ ̶t̶h̶e̶ ̶i̶n̶p̶u̶t̶ ̶y̶i̶e̶l̶d̶s̶ ̶b̶l̶a̶n̶k̶ ̶p̶i̶c̶t̶u̶r̶e̶.̶ ̶I̶ ̶w̶o̶u̶l̶d̶ ̶e̶x̶p̶e̶c̶t̶ ̶t̶h̶e̶ ̶d̶r̶i̶v̶e̶r̶ ̶t̶o̶ ̶t̶r̶a̶n̶s̶p̶a̶r̶e̶n̶t̶l̶y̶ ̶c̶o̶n̶v̶e̶r̶t̶ ̶t̶o̶ ̶t̶h̶e̶ ̶r̶e̶q̶u̶e̶s̶t̶e̶d̶ ̶v̶i̶d̶e̶o̶ ̶f̶o̶r̶m̶a̶t̶.
[Nevermind that- I got it to work. You have to change the video format while no preview is running, or else it won't change.]

- I'm getting intermittent video drop-outs when capturing/previewing. If it's an unknown issue, I'll try to do more tests to see exactly when and how it happens.

- While capturing using VirtualDub, sometimes the audio cuts out completely. I can fix it by changing to a different audio capture source (like my Line-in or Stereo Mix) and then switching back to Decklink Audio. I realise Blackmagic mainly tests functionality with pro NLE tools like Premiere and Final Cut Pro, but for what it's worth VirtualDub is a very well-behaving application that conforms strictly to DirectShow and VfW APIs. If anything you can email Avery Lee and work out the issue together.

- Ustream Producer constantly drops frames when using the Decklink Video source. I don't take this issue very seriously; I've had compatibility issues with Ustream Producer before and my impression is it's just a very poorly written application - but I'd like to report the issue anyway for completeness' sake.

- I use the Shuffle's audio output for monitoring, and when I'm not capturing anything, the audio output is very restless. Instead of just being quiet, it often pops and makes little sounds that are quite distracting.

- There seems to be a Blackmagic audio output device, but no input device. There is the Decklink Audio source, but that is a DirectShow capture device; it's not listed in "Recording devices" in the Windows audio control panel. Some applications don't support DirectShow audio capture but do support regular recording devices.

- I've ordered a USB3 Expresscard in anticipation of 2.5Gb/s step down support. Any idea when we can expect that, or if there's going to be a beta firmware for early adopters? I'm livestreaming a small gaming meet-up in France next week, and it'd be awesome if I could take the Shuffle with me to use with my laptop for dual angle video streaming (one USB camera, one direct video feed). The games we'll be playing are all standard def so an experimental firmware/driver with only 480i support would already be enough!

That's all I could think of for now .

[Seraphic-]

Haven't looked into this tread for awhile, but has it been confirmed that the below USB 3.0 PCIe x4 add-on card fully works with the intensity shuttle?

http://www.newegg.com/Product/Product.aspx?Item=N82E16813995004

[Jorrel56]

Thanks for all the help in this thread. Tons of info here that helped me out -- especially the streaming fix.

I have sent a help request on an issue I'm having to Blackmagic and have gotten zero help which is frustrating. I continually get USB disconnects on just the Intensity Shuttle using HDMI. I have made sure my power settings do not put USB to sleep and have checked my hardware manager's individual USB listings for power management settings as well. It will work for a while and randomly disconnect. It disconnects most often when I attempt to stream to Ustream or Justin.TV. When it does disconnect Shockwave Flash continually crashes when I try to use it. I am forced to unplug the USB cable and plug it back in to get it to work again. At that time Shockwave Flash works again.

This happens at completely random times and is extremely annoying. Any ideas?

[nut123456789]

I've been trying to broadcast stuff online, and I've come across a small issue.

When I allow FMLE to directly take the signal from the shuttle, it locks the FPS at the rate the device captures it at. meaning that I couldn't allow FMLE to drop frames. It this a FMLE problem or a problem with the intensity shuttle? (or rather just some feature that nobody thought of?)
Dropping every other frame seems more than easily doable from the device, and may be desirable considering many videos are, in fact, recorded and broadcasted at 30 fps instead of 60 fps.

[Danny Hays]

OK, I've gotten every input and output to work but cannot capture any 1080P at any framerate.?? Anyone have any luck there yet? It works in and out with CS5 Premiere, out with CS5 AE and out with Sony Vegas Pro 9, in won't give me an MJPEG option, no big deal.
But I noticed something really cool, I use Adobe CS3 Ultra and now there's export formats from BM, even BM 10 bit 4:4:4 Codec. Don't understand how you can get that from 4:2:2 MJPEG but my color bit depth is unbelievable! Where the blacks were not quite black, noisy,
are now black and clear. in fact all the colors are much richer with this export. I bought this Shuttle to capture straight from the imager from my HDV camera, and that works great. My green screen work is better now, which is what led me to the Intensity. It may be a little difficult if you don't completely research compatibility before you buy a PC to use it first. Lucky for me I have an I7, Asus PX58D premium MB at work, Universal Studios, and had no problem at all getting it to work. I DID follow the software, firmware update instructions first. So I built one for my home studio and I love this thing. OK, the 1080p still needs some work, but remember USB 3 is new and this is one of the first USB 3 devices I've seen other than hard drives, bought the 2 ter. Mybook USB3. The Shuttle For 189$ it's fantastic. Heck I payed that for the soundblaster extigy once. LOL I don't understand the desktop software, that doesn't seem to work yet. Is tht just some drivers needed for the shuttle to install correctly or am I missing something. I feel for you Kristan from BM, with all these problems people are having, and yes, for a portable device and no laptops for it yet, except the HP Envy which was posted as being compatible. can you confitm that for us?

[Signal]

@Kristian Lam -

Driver Installation Issues:
Wanted to follow up on my previous post about the driver install in Win7 and the installer program not waiting for the hardware to be found and registered before exiting.
It leads the user to have to do several reboots (not just one) with erroneous error messages in between that are a bit concerning.
What I'm doing now is simply not plugging in the Intensity Shuttle until after the drivers are installed and at least one reboot. Things go a lot smoother that way.

Missing 480P:
BM Support acknowledged it is a logged issue but no status as to when it will be available, any insight?

Missing 1080p formats in DirectShow Capture Filter:
23.98 and 24 8/10bit are listed.
25, 29.97, and 30 are missing.

Media express shows these options however it turns out I am only able to capture 1080p 24 or 23.98.
The oddity in my earlier posts about blank screens in media capture are related to this.

Are the missing 1080p 25, 29.97, and 30 a bug (anybody else see this?)?

Feature Requests:

There was talk about restricting formats based on the link speed of the adapter.
Conversely, how about if we could turn off output on the shuttle during capture?
Would that free up the bandwidth and/or overhead enough to not require the restrictions?
Possibly even allow for 1080p 50, 59.94, 60 ?

Any possibility to turn off VITC or HANC timcode features in order to not capture the top 6 lines in the overscan area (e.g. 720x480 instead of 720x486 for NTSC)?


@mufunyo - You mention 3 items that have dropouts (either audio or video)? Seems you have something else going on there. Might be helpful to list your specs (motherobard, windows version, hard drive config, results from the Blackmagic disk benchmark test, how your connecting, etc).

VirtualDub is having some issues with audio sync in Win7 (specifically with ATI) but I'm seeing something similar to what your talking about with the Shuttle. I have been using SPDIF on another card so haven't been noticing it until you brought it up and did some tests. It's very similar but not as bad as the ATI issue. Donald says he's working on more friendly way of handling these situations and based on his last blog post it is still a work in progress (go back to his blog in April and up to August to read about it). In the meantime you can try XP to verify or disable audio capture as a test (think you did that by testing another audio source). There's also disabling the timing options under Capture.

Are you leaving the Audio inputs connected when you are hearing the pops or noise? Sounds like a pass through problem to me.
Yes, there is no DS Source Filter and the Audio Input is only selectable in the Blackmagic Control Panel.
Your only options there are HDMI Audio on HDMI and the rest RCA Analog though.

Sadly there is also no Levels feature or ProcAmp controls for analog video or sound either and Media Express is void of analog audio level control as well.

I thought 480 anything on the component/hdmi inputs is what is still missing in the drivers for capture. Surprised your getting anything.

@Seraphic - Yes the ASUS card is known to work on a P55 or X58 board - haven't seen a positive result with anything else (which isn't supported).

@Jorrel56 - Over the past few weeks of using the Shuttle I haven't had that happen yet. I'm connected directly to the USB 3.0 port on a Gigabyte X58A-UD3R (rev2) and have also tried it on a generic NEC USB 3.0 PCIe x1 (Rosewill RC-505) using the extra molex power plugged in. What is your configuration?

@nut123456789 - "considering many videos are, in fact, recorded and broadcasted at 30 fps instead of 60 fps" - erm, no they're not (sort of) but before one can address what your saying you have to start with "It Depends on the source and format". What is your source, how is it connected, what profile setting are you selecting in the Blackmagic Control Panel.

@Danny Hays - For 1080p are you saying you can see the input in Media Express and Output to a monitor just fine but can not capture? "It works in and out with CS5 Premiere" meaning you can view but not capture? I've been having something similar but believe it maybe related to the 1080p item I mentioned up top.

[mufunyo]

@mufunyo - You mention 3 items that have dropouts (either audio or video)? Seems you have something else going on there. Might be helpful to list your specs (motherobard, windows version, hard drive config, results from the Blackmagic disk benchmark test, how your connecting, etc).

Hover over the little PC icon on the left of my post to see my specs. Basically it's a pretty powerful workstation that could be described in layman's terms as "Two Core i7s with 16GB RAM and double X58 chipsets". The Xeon X5500 series being the server/workstation counterpart of the Core i7, and the Intel 5520 chipset (of which I have two chips on board for a whopping 72 PCI Express 2.0 lanes available to the system) being the server/workstation counterpart of the X58 chipset. Let's say it being a bandwidth problem is in the order of "highly unlikely". The drop-outs also happen during live preview so it's not a disk throughput issue. To clarify, when I say "drop-out", I mean the picture goes black for several frames.

VirtualDub is having some issues with audio sync in Win7 (specifically with ATI) but I'm seeing something similar to what your talking about with the Shuttle. I have been using SPDIF on another card so haven't been noticing it until you brought it up and did some tests. It's very similar but not as bad as the ATI issue. Donald says he's working on more friendly way of handling these situations and based on his last blog post it is still a work in progress (go back to his blog in April and up to August to read about it). In the meantime you can try XP to verify or disable audio capture as a test (think you did that by testing another audio source). There's also disabling the timing options under Capture.

I noticed the audio sync issues with VirtualDub, which surprised me as I didn't have any problems capturing from component with VDub, but when I tried composite it was all over the place. Even with audio sync disabled I would still get massive amounts of dropped frames, where Media Express was capturing perfectly. I think it's a problem with the DirectShow capture filter which Media Express bypasses (I think it talks to the hardware directly), because other DirectShow-based apps were also showing dropped frames on the same composite source (and no dropped frames, aside from the occasional drop-out as mentioned before).

Are you leaving the Audio inputs connected when you are hearing the pops or noise? Sounds like a pass through problem to me.

I did leave them connected; I'll try testing with the RCA audio unplugged later.

Yes, there is no DS Source Filter and the Audio Input is only selectable in the Blackmagic Control Panel.
Sadly there is also no Levels feature or ProcAmp controls for analog video or sound either and Media Express is void of analog audio level control as well.

Sounds like feature requests to me! Blackmagic, are you listening?

I thought 480 anything on the component/hdmi inputs is what is still missing in the drivers for capture. Surprised your getting anything.

I was surprised as well, because in all other cases I've tried, selecting a mismatching video format causes blank picture. But capturing 480p as if it's 480i works fine (and looks absolutely identical to capturing signal that is actually 480i).


So I'm just about to leave the gaming meet-up I said I'd be going to, and I have to say I'm glad the Shuttle actually works with my workstation at home! In the end, instead of waiting for 2.5Gb/s ExpressCard step-down support, I decided to bring my Asus U3S6 PCI-e x4 card with me instead. Tried that in a x16 slot (ATI CrossFire motherboard), and it didn't work. No errors, driver installed fine (This device is working properly), but Media Express claimed the device isn't plugged in and the Blackmagic control panel had all its options greyed out (as it does when the Shuttle isn't plugged in). Note that I didn't get any "Bandwidth exceeded" notices.

One of the systems present claimed to have PCI Express 2.0 (which in actuality probably meant that the x16 slot was 2.0, and the two x1 slots were 1.1) - so we bought a NEC USB3 PCI-e x1 card to try that. The U3S6 physically didn't fit (short of taking out the graphics card from its x16 slot, which wasn't an option). That also didn't work, but this time I did get a "Bandwidth exceeded" notice. That also caused the driver to fail with a code 10.

Needless to say, the Shuttle didn't make a good impression to the other non-tech folks out there. To them, things like "the system doesn't have enough bandwidth" didn't mean much when a cheap EasyCAP dongle that one of the other attendees brought along did work fine over a USB 2.0 bus. Of course, the quality was terrible, and I'd have preferred the Shuttle so much more, but in the end, the show must go on; so what will you do. Here's hoping for 2.5Gb/s step-down, I think it'll make everyone's lives a bit easier.

[Danny Hays]

I haven't been able to caprure any 1080p at any framerate yet. The only souce I have that'll play 1080p is a Roku 1010 server that I can load any
thing I want. I loaded a 1080P and a 1080i and can caprure the 1080i but the 1080p. Havent tried 23, 24 ect yet.
I've found if it shows up in the Media Express capture window.\, I can capture it Everything loops through to the HDMI whether I can capture it or not.
As far as CS5 premiere, i can capture 1080i but cannot preview out the hdmi, Can preview with Efter effects and Sony Vegas Pro 9 though.

[Signal]

Alright.. I had a late night testing HDMI capture as much as I could and here are some observations (in no particular order):

1. HDCP

As said in the specification the Intensity Shuttle is not capable of capturing HDCP encrypted HDMI (such as from Bluray or PS3 output) for obvious legal reasons.
So what Blackmagic is doing is not responding to any HDCP negotiation.

There is one scenario where HDCP enabled sources can cause you trouble.

HDCP allows for unprotected non-HDCP content to pass through however there are devices that insist on having HDCP on all the time anyway .

You will end up with a blank display in Media Express and on your Shuttle's HDMI output in these cases.

Where this is frustrating is there is usually no status on the source device or Shuttle that let's you know this is indeed what is going on and you'll have to go back and dig into what your source device specs to find out if it can support non-HDCP devices at all.


2. Being able to see your source on the Shuttle's HDMI output is no indication that you can capture it.

If you select a format for capture and your source does not match, the output can still be passed through on the Shuttle.
The Overlay in Media Express can be blank and you will capture a blank screen.

Example:
Connect a capable monitor/hdtv to the Shuttle HDMI out.
Output your source at 720p@60HZ to the Shuttle HDMI in.
Select HD 720p 60 in Media Express.
Verify that you can see the output in the Media Express Overlay by selecting the Capture tab.
Now switch Media Express to a 1080p format.
Connected monitor will still be displaying the 720p source.
Overlay in Media Express is blank.


3. Do not use a auto select output format feature on your source device.

This pretty much goes without saying but should be explained as there is one bit of info that came up while I was testing.

The Shuttle HDMI IN in essence acts as a display device (The technical term is a HDMI Sink Device).
As such two items come into play.

a. Selecting a capture format does not automagically tell your source device to use that mode.
This is normal and it isn't supposed to work that way.

b. Like a display, the Shuttle advertises an EDID which indicates what resolutions it supports.
Your source device may just choose a format you do not want including unsupported formats.

Here is the list it advertises:
1920x1080i @ 59.94/60Hz (Native)
1920x1080i @ 50Hz (Native)

1920x1080p @ 23.97/24Hz (Native)
1920x1080p @ 25Hz (Native)
1920x1080p @ 29.97/30Hz (Native)
1920x1080p @ 50Hz (Native)
1920x1080p @ 59.94/60Hz (Native)

1280x720p @ 59.94/60Hz (Native)
1280x720p @ 50Hz (Native)

720(1440)x480i @ 59.94/60Hz-W (Native)
720(1440)x576i @ 50Hz-W (Native)

720x480p @ 59.94/60Hz-W
720x576p @ 50Hz-W

The Shuttle is advertising to your source device that it supports 5 modes that are not included in the Shuttle specs.

We see the 480p that BM has mistakenly left out of the drivers but we also see a 576p option here.
This isn't listed in the Shuttle specs but wondering if that itself is a mistake as well.
Seems very odd that while the Shuttle supports the PAL format it outright doesn't support it's progressive version?

What would be very nice for troubleshooting was if the Shuttle could at least tell you what format it is sensing.


4. Spikes of audio noise showing up on multiple audio channels in Media Express and the Overlay is blank.

Your source output is using the unsupported 1080p 60Hz (and possible 50Hz) format.


5. Verifying capture modes
Updated Sept-11

I used the following as HDMI sources:

Nvidia card = second DVI out on a Nvidia 9600GT
Macbook = late 2008 macbook5,1 with a mini-display port to HDMI adapter with switchresx
DVD Player = Yamaha DV-S5950 DVD player

I was able to confirm that I could capture all formats except 23.98, 29.97, and 480p.

Shuttle 
Specs         Capture Driver      Media Express       Tested with
-----------------------------------------------------------------------------------------------------
1080i50       HD 1080i 50         HD 1080i 50         Nvidia card @25Hz Interlaced
1080i59.94    HD 1080i 59.94      HD 1080i 59.94      DVD Player in 1080i mode
1080i60       HD 1080i 60         HD 1080i 60         Nvidia card @30Hz Interlaced
1080p23.98    HD 1080p 23.98      HD 1080p 23.98      Unable to confirm yet 
1080p24       HD 1080p 24         HD 1080p 24         Nvidia card @ 24Hz
1080p25       --missing--         HD 1080p 25         MacBook @ 25Hz
1080p29.97    --missing--         HD 1080p 29.97      Unable to confirm yet
1080p30       --missing--         HD 1080p 30         MacBook @ 30Hz
720p50        HD 720p 50          HD 720p 50          Nvidia card @ 50Hz
720p59.94     HD 720p 59.94       HD 720p 59.94       DVD Player in 720p mode
720p60        HD 720p 60          HD 720p 60          Nvidia card @ 60Hz
480p          -- confirmed missing by Blackmagic-     Not available

So media express was able to capture the 1080p @ 25 and 30 while it is missing from the capture driver

No matter what tweaks I could do on the PC or MAC, I could not verify 23.98 or 29.97.


This is what what the capture driver offers:



Attached is the EDID information from the Shuttle HDMI IN I obtained from two applications (ELDIM EDIDViewer in XP and EnTech MonInfo in Win7)

[rxmako]

can anyone help me?

my pc has only pci express 1x
i ve buyed a card usb 3.0 for express card 1x but i get error code 10 when connect BMIS
i ve buyed also ASUS usb 3.0 but my pc don t ve free pci express 4x 8x 16x

Someone know witch us 3.0 card pci express 1x works with BMIS?
Or i will sell it

thanks in advance

[Signal]

New 7.8.1 drivers are out... let's see how these go on Win7.

Assuming you already have a working setup with the Shuttle - How to install:

1. Unplug your Intensity Shuttle USB 3.0 cable
2. Uninstall Media Express 2.1.1
3. Remove Previous Drivers (requires a reboot)
4. Keep your Intensity Shuttle unplugged
5. Install New 7.8.1 Drivers (requires a reboot)
6. After reboot, plug in your Intensity Shuttle
7. A firmware update dialog will appear, go ahead and update
8. A "Intensity Shuttle requires driver software to be installed" dialog will appear, go ahead and "OK" to continue
9. Intensity Shuttle is now ready to be used confirmation will appear
10. Install Media Express 2.2

Comments
In Win7, driver install with the Shuttle USB plugged in still does not handle Windows device installation process.
This leads to several failures being reported requiring up to 3 more reboots to resolve.

No changes in Capture Options
NO 480P option - does not work from HDMI
Missing x3 1080p profiles from capture driver - see my post above

Other changes - Unknown

[Jorrel56]

Installed 7.8.1 with no problems on Windows 7 64 bit with shuttle device plugged in and no uninstalling prior to installation.

On a separate note, is there any way to do audio playback when capturing in Media Express?