Intensity Shuttle Problem.

[Draikin]

Yeah, the vast majority of capture cards only have 2D comb filters whereas decent HDTVs do 3D comb filtering.

I can't actually test this but would that mean that, if I used a second composite cable to connect the Shuttle to the TV, it would apply the 3D comb filtering to the output (while currently it's not since I'm using an HDMI cable)? Not that I intend to use composite all that often, but it's good to know.

AVerTV's card similarly expects studio RGB levels. Since they both convert to YUV 4:2:2 for storage I guess they opted to simplify things so you don't have to remember which transformation to use later in your editing/playback.

That makes sense, I guess it's not an issue anyway since I can set all the input/output devices to RGB 16-235.

[Signal]

@Draikin - The only time I've seen ME blank is when the format selected is wrong or HDCP is enabled.
Take a look at my post here and see if points 1,2 and 5 help: https://forum.videohelp.com/threads/323104-Intensity-Shuttle-Problem?p=2013745&viewfull=1#post2013745

A few times I've made the mistake of forgetting about the BM Control Panel to switch between analog and hdmi inputs.
That really should have been added to ME itself.

When I tested 720p captures I found several of my devices claiming 60fps, but was 59.94 and while HDCP should not have been enabled for various resolutions, it was always on regardless.

It's frustrating that the shuttle can't give any sort of feedback such as Firmware Version, HDCP in use error, and what resolution/format is being fed to it.

[Draikin]

@Draikin - The only time I've seen ME blank is when the format selected is wrong or HDCP is enabled.
Take a look at my post here and see if points 1,2 and 5 help: https://forum.videohelp.com/threads/323104-Intensity-Shuttle-Problem?p=2013745&viewfull=1#post2013745

Thanks Signal, I did take a look at your posts, they've been a lot more helpful than the information on the official website or the e-mails from BM support but unfortunately I can't get any video in ME no matter what I do. For example I tested the following:

- PS3 set to composite (576i)
- Shuttle set to composite input in the control panel
- Media Express set to "PAL" format

In that case I get to see the output on my TV, but I still didn't get a preview. I also tested 480P by using a PSP connected with a component cable, selecting component in the BM control panel and "NTSC progressive" in ME. Again nothing. I do believe those settings are correct? I also tested an Xbox360 over HDMI and my Canon HG20 with different format settings but ME just refuses to show anything...

EDIT: tried the Xbox360 again on 720P, but I was greeted with a BSOD when switching to the capture tab in ME. The driver in question that caused the problem was asmtxhci.sys, which I assume is the ASMedia USB 3.0 controller. It's the first time it actually crashed like that, but it does seem to point towards an incompatibility between the ASMedia controller and the Shuttle. I guess I'll know more when I get the USB 3.0 PCIe card.

It's frustrating that the shuttle can't give any sort of feedback such as Firmware Version, HDCP in use error, and what resolution/format is being fed to it.

True. I actually asked BM Support how I could verify the firmware version, since I found it odd that it never asked me to update the firmware. I haven't received an answer yet and I'm guessing it's not actually possible.

[Brad]

I can't actually test this but would that mean that, if I used a second composite cable to connect the Shuttle to the TV, it would apply the 3D comb filtering to the output (while currently it's not since I'm using an HDMI cable)? Not that I intend to use composite all that often, but it's good to know.

So composite input -> Shuttle -> composite output -> TV? The TV will be doing 3D filtering, but I think the result could be degraded if the Shuttle's output isn't a passthrough (2D comb A/D -> D/A -> 3D comb A/D for display). I'd be more worried about how the capture looks than the realtime display anyway though.

[Draikin]

So I eventually got the Shuttle to preview and capture video in ME using an MSI Star USB 3.0/Sata PCI x4 card (not the USB only version, I'm guessing that one won't work since it's PCIe x1 ver 1.0). Unfortunately I'm now experiencing drop-outs in the video. They're infrequent (I could record for 5 minutes without dropped frames), but they're very noticeable once they appear as black frames in the video. I've tried disabling the power saving features in the BIOS and Windows, but that doesn't seem to have any effect. I don't know what I have to do to get this thing to work... The DPC Latency Check doesn't report any problems:

[mufunyo]

So I eventually got the Shuttle to preview and capture video in ME using an MSI Star USB 3.0/Sata PCI x4 card (not the USB only version, I'm guessing that one won't work since it's PCIe x1 ver 1.0). Unfortunately I'm now experiencing drop-outs in the video. They're infrequent (I could record for 5 minutes without dropped frames), but they're very noticeable once they appear as black frames in the video. I've tried disabling the power saving features in the BIOS and Windows, but that doesn't seem to have any effect. I don't know what I have to do to get this thing to work...

Sounds familiar!

[drjonnymac]

I got my shuttle to work on my gigabyte UD7 but when i start to capture, it will work, but a little ways in it tells me one or more files have been dropped and cat seem to fix it

[mbison]

I got my shuttle to work on my gigabyte UD7 but when i start to capture, it will work, but a little ways in it tells me one or more files have been dropped and cat seem to fix it

Files? You mean frames right? That is very unlucky (especially for such a high end board). If that board can't do proper Shuttle capturing then I have lost all faith in it.

Go into the BIOS and try to disable some power saving features.

[paradizecityz]

I got my shuttle to work on my gigabyte UD7 but when i start to capture, it will work, but a little ways in it tells me one or more files have been dropped and cat seem to fix it

Files? You mean frames right? That is very unlucky (especially for such a high end board). If that board can't do proper Shuttle capturing then I have lost all faith in it.

Go into the BIOS and try to disable some power saving features.

Wouldn't the dropped frames refer to a slow hard drive?

[mbison]

Could be but with a UD7 you would think he must have a RAID set up or at the very least a single 1TD WD Black. Just to be sure try capturing with MJPG and see if that drops frames. Any hard drive should be able to run that.

[Draikin]

BlackMagic's technical support has concluded the drop-outs are likely to be due to the P67 chipset. I very much doubt this has anything to do with it since mufunyo has the same problem on a different chipset, but I guess I shouldn't be surprised to get that answer. They've offered to test the Shuttle on their hardware to see if if there's a problem with it, but I doubt I'll go to the trouble to send it to them. The only thing that's left for me to try is to get a different PCIe USB card, or hope that BlackMagic is going to update their drivers so I don't get a BSOD trying to use it on the onboard ASMedia USB 3.0 controller. Or I could get rid of the Shuttle altogether and buy a different capture card.

[mbison]

Just built my new PC with the Intensity Pro around the P67 chipset. About to install software. I remember reading that people said Media Express 2.3 is garbage. What version should I use?

[paradizecityz]

Hmm...this is weird. The only drivers I'm able to use are 7.7.1 and lower, anything above that would lead to my control panel being greyed out and media express not recognizing the card.

[Gradius2]

Got my UD7-B3, and I have everything including Asus USB3/SATA3, and I already tested my Shuttle on an old X38, so I know is working 100% fine.

Will post after I build the machine (can takes up to 3 days).

[Gradius2]

Folks,

I just installed everything and the thing DOES works perfectly fine on P67 chipset.

A little proof:


Blackmagic released new drivers, they are a bit better than previous ones.

[Gradius2]

Oh yes, no need any Asus add-on board.

System tested: GA-P67A-UD7-B3 (BIOS: F3 MB: rev 1.0)

Drivers: v8.0 (disk speed test got a LOT better now).

[idjlee96]

Folks,

I just installed everything and the thing DOES works perfectly fine on P67 chipset.

A little proof:


Blackmagic released new drivers, they are a bit better than previous ones.

Hey, I am interested in getting the shuttle, but heard about the p67 incompatibly problem.
Just wanted to know exactly what build you have and how you got it to work.

[Draikin]

The P67 itself seems to be perfectly compatible with the Shuttle. It's not compatible with ASMedia USB 3.0 controllers though, so if you do get a P67 motherboard get one that uses the onboard NEC USB 3.0 controller like Gradius2 did, or you'll need to use a PCI USB 3.0 card. That said having compatible hardware is still no guarantee that it will actually work, I think this thread made that clear. In my case I'm still getting video dropouts when recording which I can't seem to fix. What odd is that the dropouts in the video are always two consecutive black frames when recording at 60fps (interlaced or progressive, it doesn’t matter) and always one frame when recording 30fps. I don’t understand why it follows that pattern, I’d expect something more random. I'm currently trying to piece together an Avisynth script that tries to replace the dropouts with an interpolated frame...

[Gradius2]

Hey, I am interested in getting the shuttle, but heard about the p67 incompatibly problem.
Just wanted to know exactly what build you have and how you got it to work.

Like I posted before:

System tested: GA-P67A-UD7-B3 (BIOS: F3 MB: rev 1.0)

Drivers: v8.0 (disk speed test got a LOT better now).

[idjlee96]

Hey, I am interested in getting the shuttle, but heard about the p67 incompatibly problem.
Just wanted to know exactly what build you have and how you got it to work.

Like I posted before:

System tested: GA-P67A-UD7-B3 (BIOS: F3 MB: rev 1.0)

Drivers: v8.0 (disk speed test got a LOT better now).

Ok, well I'm sort of a newbie with Computers and stuff. This will be my first time building a PC and I want to build it so it will work with the Intensity Shuttle.

http://www.newegg.ca/Product/Product.aspx?Item=N82E16813128480 I'm pretty sure this is the MoBo you are referring to.

You said something earlier about no add-ons required.
So I just wanted to clarify what other specific things you used and did to get it working.
Like what steps were taken (I'm still learning about Bios and computer stuff)

Also, could you provide me with your PC Build.
Thanks
(sorry for the hassle, just want to make sure that my build will work)

[vanished001]

I have a 1TB internal HD but its constantly being filled with my shuttle captures. This means I'm constantly going through footage everyday to clear space for the next days captures. Is it possible to use an external USB 3.0 drive to capture my uncompressed video files too or will I have frame rate drops? I know this won't work with an external USB 2.0 but a 3.0 should be fast enough with a 5.0Gb/s transfer rate right?. Alternately I have a eSATA input on top of my computer, could I connect an external 2TB USB 2.0 drive with a SATA connection to that an have it act as an internal drive?

Sorry in advance I'm not very computer savvy.

[idjlee96]

I have a 1TB internal HD but its constantly being filled with my shuttle captures. This means I'm constantly going through footage everyday to clear space for the next days captures. Is it possible to use an external USB 3.0 drive to capture my uncompressed video files too or will I have frame rate drops? I know this won't work with an external USB 2.0 but a 3.0 should be fast enough with a 5.0Gb/s transfer rate right?. Alternately I have a eSATA input on top of my computer, could I connect an external 2TB USB 2.0 drive with a SATA connection to that an have it act as an internal drive?

Sorry in advance I'm not very computer savvy.

Seems like your Shuttle is working.

Do you use a P67 MoBo?

[vanished001]

I have a 1TB internal HD but its constantly being filled with my shuttle captures. This means I'm constantly going through footage everyday to clear space for the next days captures. Is it possible to use an external USB 3.0 drive to capture my uncompressed video files too or will I have frame rate drops? I know this won't work with an external USB 2.0 but a 3.0 should be fast enough with a 5.0Gb/s transfer rate right?. Alternately I have a eSATA input on top of my computer, could I connect an external 2TB USB 2.0 drive with a SATA connection to that an have it act as an internal drive?

Sorry in advance I'm not very computer savvy.

Seems like your Shuttle is working.

Do you use a P67 MoBo?

P6X58D Premium Asus MoBo, I have no problems with the shuttle working its the space the uncompressed video is taking up.

[Gradius2]

I have a 1TB internal HD but its constantly being filled with my shuttle captures. This means I'm constantly going through footage everyday to clear space for the next days captures. Is it possible to use an external USB 3.0 drive to capture my uncompressed video files too or will I have frame rate drops? I know this won't work with an external USB 2.0 but a 3.0 should be fast enough with a 5.0Gb/s transfer rate right?. Alternately I have a eSATA input on top of my computer, could I connect an external 2TB USB 2.0 drive with a SATA connection to that an have it act as an internal drive?

Sorry in advance I'm not very computer savvy.

External HDDs will always be slower, except in rare cases (and very expensive). USB 3.0 will never be 5Gbps, is more like 3.8Gbps in real world (max, or around 450MB/s).

AFAIK is shared by hub, so the more you have on USB3 the slower it gets.

[vanished001]

I have a 1TB internal HD but its constantly being filled with my shuttle captures. This means I'm constantly going through footage everyday to clear space for the next days captures. Is it possible to use an external USB 3.0 drive to capture my uncompressed video files too or will I have frame rate drops? I know this won't work with an external USB 2.0 but a 3.0 should be fast enough with a 5.0Gb/s transfer rate right?. Alternately I have a eSATA input on top of my computer, could I connect an external 2TB USB 2.0 drive with a SATA connection to that an have it act as an internal drive?

Sorry in advance I'm not very computer savvy.

External HDDs will always be slower, except in rare cases (and very expensive). USB 3.0 will never be 5Gbps, is more like 3.8Gbps in real world (max, or around 450MB/s).

AFAIK is shared by hub, so the more you have on USB3 the slower it gets.

But if its connected by an eSATA cable it will be connected to the MoBo exactly the same a my internal 1TB drive right? So it should have the exact same data transfer rate as my internal HD

[Gradius2]

But if its connected by an eSATA cable it will be connected to the MoBo exactly the same a my internal 1TB drive right? So it should have the exact same data transfer rate as my internal HD

Not really, I have that Akasa DuoDock (AK-IC008-BK) it has an USB 2 and an eSATA port. On eSATA (believe it or not) is just the same speed as on USB 2, due (probably) to the IC inside that thing.

[mufunyo]

Gradius2's posts almost made me hopeful about the 8.0 drivers, but no dice. Still the same drop outs. On a more positive note, the Fresco Logic FL1009 got USB-IF certified last month. Let's see how long it takes before USB3 add-on cards with that chipset surface on the market.

[Draikin]

Mufunyo, I'm still talking to technical support regarding the dropouts but so far the problem hasn't been resolved. They did mention they haven't received many reports of this problem and that they're on the lookout for anyone reporting a similar issue. Might be worth contacting them (again), maybe that'll convince them there's more people with this problem... One thing I'm considering now is the possibility of EMI interference causing the problem. When testing my onboard audio to see if my X-Fi XTreme gamer was somehow causing problems, the onboard audio was picking up a noticeable amount of noise. At times I'm also getting audio crackling when capturing which seems random, I believe you've reported this same issue before as well. I thought this had something to do with the input audio level, but now I'm not so sure.

[Draikin]

Well, I ended up sending both the Shuttle and the MSI PCIe USB 3.0 card to BlackMagic, they tested it and found the MSI card was the cause of the problem. I now bought the same Buffalo PCIe card they used and the dropouts seem to have disappeared now. Unfortunately when testing I now noticed a different problem: sometimes the audio gets distorted which also seems to get it out of sync with the video. I don't quite understand what is causing this, since it seems to happen randomly. Even when recording two separate videos from the same source one after the other, one of the videos might have the audio distortion while the other doesn't...

[Gradius2]

What connection are you using? It might be your cables.