Intensity Shuttle Problem.

[ikmyer]

this is all i get to... "No Remote"

I have a GIGABYTE GA-X58A-UD3R motherboard with the update usb 3.0 drivers... BM Media Express opens with no problems and I can see the Blackmagic Design Desktop video control panel...
I can hook up a composite source and it works fine, i can see the preview and capture the video but when I try to capture an HDMI source (from an xbox 360) all I get is "No Remote". Anyone know what causes this or how to fix it ?

Thank

[Gradius2]

You will NEVER be able to capture from X360, PS3, etc, by HDMI.

THANKS to HDCP! Next time: RTFM 3x !

[paradizecityz]

You will NEVER be able to capture from X360, PS3, etc, by HDMI.

THANKS to HDCP! Next time: RTFM 3x !

not entirely true...I've been capturing xbox 360 via HDMI since day 1

this is all i get to... "No Remote"

I have a GIGABYTE GA-X58A-UD3R motherboard with the update usb 3.0 drivers... BM Media Express opens with no problems and I can see the Blackmagic Design Desktop video control panel...
I can hook up a composite source and it works fine, i can see the preview and capture the video but when I try to capture an HDMI source (from an xbox 360) all I get is "No Remote". Anyone know what causes this or how to fix it ?

Thank

try changing your resolution on your xbox to 720p and then in the blackmagic media express, change it to 720p 59.94 fps

[ikmyer]

Thank you for the replies. I was going to say I have seen reports of others capturing from the 360 using the shuttle via HDMI. So it just must be a configuration issue in my software? I know the shuttle is working as I can capture via composite.

The way I have it set up is my xbox hdmi goes to a splitter, then from the splitter 1 hdmi goes to TV and the other goes to the shuttle. Should that work or is that causing the problem ? Image on the TV works just fine.

[ikmyer]

try changing your resolution on your xbox to 720p and then in the blackmagic media express, change it to 720p 59.94 fps

Thank you. I will try this tonight and post the outcome.

[Gradius2]

You will NEVER be able to capture from X360, PS3, etc, by HDMI.

THANKS to HDCP! Next time: RTFM 3x !

not entirely true...I've been capturing xbox 360 via HDMI since day 1

If so, then Xbox don't send HDCP signal on HDMI.

[mufunyo]

You will NEVER be able to capture from X360, PS3, etc, by HDMI.

THANKS to HDCP! Next time: RTFM 3x !

not entirely true...I've been capturing xbox 360 via HDMI since day 1

If so, then Xbox don't send HDCP signal on HDMI.

The Xbox does it the correct way; it sends unencrypted output through HDMI when playing games and using the Dashboard, and turns on HDCP only when playing protected video content. The PS3 on the other hand keeps HDCP on all the time; development/press units have a mode where you can disable HDCP, which will completely disable all media functionality as well. Retail units have no such feature.

[Gradius2]

Well, now is possible to disable HDCP from any PS3 thanks to modded firmware.

[Brad]

The way I have it set up is my xbox hdmi goes to a splitter, then from the splitter 1 hdmi goes to TV and the other goes to the shuttle. Should that work or is that causing the problem ? Image on the TV works just fine.

Passive or active? It could well be the splitter at fault.

[ikmyer]

try changing your resolution on your xbox to 720p and then in the blackmagic media express, change it to 720p 59.94 fps

This worked. Thank you !!

[Draikin]

I'm trying to get the Intensity Shuttle to work on an ASUS P8P67 LE (I couldn't find any information regarding compatibility with the P67, and Black Magic support didn't know either), but I haven't had much luck. Everything seems to work except for Media Express which always shows a black screen and the "No remote" message in the top right. I'm reasonably certain I'm selecting the correct video format in Media Express as well. The output does work however, and HDCP isn't the problem since I also tried connecting my PS3 through composite and it still doesn't show anything in the capture screen. I'm just wondering if this is a USB bandwidth problem, which is apparently the main cause of incompatibility with certain motherboards, or if there's something else that's causing the problem. Any help would be appreciated.

[Gradius2]

Well, I couldn't find anything about USB3 ICs used on your Asus MB. The manual sucks too, no infos about it.

Are you running a fully updated BIOS?

[Draikin]

I'm running the latest BIOS (I have the B3 revision of the motherboard), I also installed the latest USB 3.0 drivers (ASMedia USB3.0 controller).

[Gradius2]

What are the ICs used for USB3 on Asus P8P67 LE ?

[Draikin]

I honestly don't know. Except for the specifications listed on the official website (http://www.asus.com/product.aspx?P_ID=TzGzLFtd2HBF7vc5) I don't really have any other information. Asus claims it has "true" USB 3.0 support at 4.8Gbps so I figured it would work with the Shuttle, but no luck so far.

[DvdRookie]

I am interested if this product works on the P67 too...else i am about to buy a P6X58D-E board.
I think it only works with NEC chip USB3, since Decklink support page says you need to update the USB3 controller firmware and driver first and that links to a NEC. According to your board specs it has an ASMedia USB3.0 controller... Not sure. The certified Gigabyte motherboards also got NEC controller.

I remember i read somewhere that no other devices except the Shuttle must be connected to the USB3...i am not sure about this. If i look into the manual of the certified Asus P6X58D-E motherboard, the USB3 controller and graphics card slots are not sharing any IRQ. The P8P67 Pro board that i would like to upgrade to, has its USB3 controller sharing IRQ with the graphics card slot...so i don't think P8P67 will be compatible with the Shuttle as well. I am just guessing here...hope someone could prove it fast, cause i just RMA a harddisk and picking another product for it now...

[Draikin]

I guess it could be the USB controller, although I can only guess at what the problem is. I'm not getting a bandwidth exceeded error, so perhaps bandwidth isn't the issue here. The documentation seems a bit lacking for the Shuttle though, there's not a lot of information about troubleshooting the various issues that can occur...

[mufunyo]

The documentation seems a bit lacking for the Shuttle though, there's not a lot of information about troubleshooting the various issues that can occur...

From my extensive experience having dealt with Blackmagic customer support, and reading this thread; I present to you,
The Blackmagic Intensity Shuttle Troubleshooter:

Symptom: You are having a problem with the Intensity Shuttle.
Cause: The Intensity Shuttle is incompatible with your hardware.
Resolution: Buy something else.

Depending on your affinity for Blackmagic products, you may substitute "something else" with "different hardware", or "a different capture card". I'm personally leaning towards the latter.

[Draikin]

I tried yet again to get it working by reinstalling everything, but still no go. What I do find odd is that it's not asking me to update the firmware. The CheckVersionPCI.exe process continues to run in the background, I'm not sure if it's supposed to do that. I tried running it as Administrator and disabling UAC, but still nothing happens when running it. Does anyone know how I can check if the Shuttle already has the latest firmware?

Depending on your affinity for Blackmagic products, you may substitute "something else" with "different hardware", or "a different capture card". I'm personally leaning towards the latter.

I do regret thinking "it should work" and buying it, but now I'm somewhat stuck trying to get it to work. If I can fix the problem using an USB 3.0 PCI card I might opt for that, but then I'd need to be sure that would actually help...

[mufunyo]

If I can fix the problem using an USB 3.0 PCI card I might opt for that, but then I'd need to be sure that would actually help...

I've gone through three different USB3 cards (generic NEC, Asus U3S6, Fresco FL1000) trying to get it to work on my high end Nehalem Xeon workstation. YMMV.

[DvdRookie]

@Draikin

I have bought twice an Intensity Pro card to test it in my system. Recently in my current setup a Gigabyte GA-EP35-DS4 v2. As people mentioned they get a firmware update notification after installing the card in Windows 7 64-bit, i did not get anything. I could not update the firmware. Disabling UAC also did not help. Somewhere in this forum, someone said to go into the BIOS of your computer and just save it without any changes. Nothing worked. If you go to the Control Panel and check BlackMagic Control Panel, all options are grey out. Do you have this too?
After testing a while i just send back the card for a money refund within my buy-exchange period. I am afraid the product does not work for your P67. I hope you can still send it back for a money refund.

I just hate it when all these specific hardware is stopping people from upgrading to a new faster system. Black Magic is darn slow with testing new boards. I really think the new Intel AVX instructions are the way to go for video editing software, which is still holding me back from getting an old X58 board. I am really curious if the Asus P8P67 Pro works with the Shuttle, it should i think now, sharing IRQ with the graphics card should not be a problem...

Black Magic/Decklink, could you please hurry up with testing and get your certified list up to date!

[Draikin]

@Draikin
If you go to the Control Panel and check BlackMagic Control Panel, all options are grey out. Do you have this too?

No, it's actually fully functional and the settings do have effect on the Shuttle (since the output also works). I'm just not seeing anything in the capture screen of ME. It's perfectly possible the Shuttle firmware is already up to date, in which case it would make sense I'm not asked to update it, but I don't know if there's a way to check the firmware version and verify this.

I am really curious if the Asus P8P67 Pro works with the Shuttle, it should i think now, sharing IRQ with the graphics card should not be a problem...

I'm not sure if there's that much difference between my ASUS P8P67 LE and the Pro. The key difference seems to be the NEC USB controller on the Pro which may have a better chance at working than the ASMedia USB controller since the latter probably hasn't been tested yet, but the controller really shouldn't be making any difference... I don't know if bandwidth is the issue, but according to ASUS it isn't.

Black Magic/Decklink, could you please hurry up with testing and get your certified list up to date!

I'm not sure if that's going to do them much good if the list continues to be so limited. I was expecting to see a lot more firmware updates and drivers updates than what is available now. I understand that USB 3.0 is relatively new, but that's all the more reason to frequently release updates to increase compatibility.

[mbison]

I actually asked this on another forum and got the answer. Shuttle and P8P67 = Sort of.

"The CPU/motherboard power saving features seem to sap way too much bandwidth. Even with as many as I could find in the BIOS disabled (including C1E) it didn't work. If you don't have enough bandwidth for the Shuttle, the picture will drop out or flicker black frames.

The same problem occurs on an AMD 890FX system with all power saving features enabled. I got it working with Cool n' Quiet enabled, but C1E must be disabled along with 'PCI Express link state power management' in Windows 7.

The Shuttle works fine on all X58 boards I've tried, with C1E enabled. Just make sure 'Enhanced C states' or 'C5/C6/C7' states are disabled."

I do know the Gigabyte P67 boards allocate the full 5gbps of USB 3. I was originally going to build a P67 system centred around the Shuttle but with all the problems (and inferior drivers than the Intensity Pro?) I have decided on the Gigabyte P67 UD4 with an Intensity Pro. Mainly because it has been tried and tested. This also gives the option to go for a Shuttle in the future.

[Draikin]

Thanks for the reply mbison. I tried disabling all the C states in the BIOS and anything related to power saving, but I'm still not seeing anything in Media Express. I guess if I was seeing the picture drop out I would at least know it's because of bandwith issues, currently I just don't know what the problem is so I'm not sure if getting a USB 3.0 PCI card would resolve the issue...

[mbison]

I should have mentioned that guy was using a Maximus IV Extreme. I thought the USB 3 controller would have been the same. Maybe Maximus is adding more bandwidth somehow. I would recheck everything in the BIOS again because it does state the LE has SuperSpeed on USB 3.

Good luck. I don't think blackmagic even wanna list compatibility with p67 for the above reason.

[DvdRookie]

I have decided on the Gigabyte P67 UD4 with an Intensity Pro. Mainly because it has been tried and tested. This also gives the option to go for a Shuttle in the future.

Where did you read that the GA-P67-UD4 was going to work with the Intensity Pro? So your Intensity Pro works 100% functional on this board now? Hope to hear, that would be good news

[Draikin]

I'm considering getting an (officially supported) PCIe USB 3.0 card to try and get the Shuttle to work. If that still doesn't help I'll probably get rid of it and look at other options. ASUS states the following about the P8P67 LE:

1 x PCIe 2.0 x16 (blue, single at x16 mode)
1 x PCIe 2.0 x16 (black, at x4 mode, compatible with PCI Express x1 and x4 devices)
2 x PCIe 2.0 x1
3 x PCI
* The PCIe x1 slots share the bandwidth with the PCIe x16_2 slot.

With what I know so far, I think I have two options:

1) I get an ASUS U3S6 (which Black Magic says is compatible with the Shuttle), connect it to the PCIEX16_2 slot and set that slot to x4 in the BIOS settings (apparently disabling the PCIe X1 slots).
2) I get an Gigabyte GA-USB3, connect it to a PCIEX_1 slot and make sure the PCEX16_2 slot is set to x2.

I'm not sure which one is the best option here. Looking at the P67 chipset diagram, it looks like the PCIEX16_2 is wired directly to the CPU. Still the other PCIe lanes connected to the P67 chipset should support 5Gbps as well, isn't the onboard USB 3.0 using those already? At the moment I don't really know enough about how all of this works...

The main question I have now is this: am I correct in assuming the GA-USB3 would basically fit in the PCIEX16_2 slot as well? If so, is there any reason to get the ASUS US36, which only fits in a X4 slot?

[mbison]

DvdRookie, the Intensity Pro will work with any computer pretty much (only needs 1x slot). The intensity shuttle is when things get difficult.

Draikin, I reread the support page and it says for the Asus card, "This card can be fitted in a x4 lane or faster" so faster would mean 8x or whatever (I think).

I honestly get lost at times with it all. Hope it works for you and that blackmagic can output some documentation on this.

[Draikin]

I've decided to order the Gigabyte GA-USB3, I'll probably be able to test it two days from now and will report back with my findings. As far as I can tell if using that card gets the Shuttle to work on a P55, it has to work for a P67 as well. I'm not sure what's going wrong with the onboard USB 3.0, but perhaps the ASMedia controller is not compatible for some reason.

Just to be sure I tried connecting my PS3 (composite) and XBox360 (HDMI) again, in both cases the output worked fine but ME didn't. On a side note, the output from the PS3 looked rather terrible after going through the Shuttle:



The TV seems to be handling the composite signal way better than the Shuttle, which is showing a ton of dot crawl. On the XBox360 the HDMI output seemed to be the same as the input, but the image was a lot darker. Apparently the Shuttle is not expecting the full range RGB level (0-255) but the limited range instead (16, 235). Nothing that can't be resolved by changing the console settings, but I'm a bit surprised there's no option to set the RGB range. The PS3, Xbox360 and my LED TV all have the option to switch between the two RGB levels, I don't think it's too much too ask for a dedicated capture device to be able to deal with that as well.

[Brad]

Yeah, the vast majority of capture cards only have 2D comb filters whereas decent HDTVs do 3D comb filtering.

AVerTV's card similarly expects studio RGB levels. Since they both convert to YUV 4:2:2 for storage I guess they opted to simplify things so you don't have to remember which transformation to use later in your editing/playback.