cannot install vob2mpeg pro

[rodee728]

used the regular version of vob2mpeg and decided to upgrade to pro. Downloaded the new zip and tried to install and now it gives me a 'windows cannot complete the extraction' followed by 'the destination file could not be created' error everytime. I'm running windows 7 64 bit edition. Already tried uninstalling and reinstalling with no change, someone please tell me if I'm making a stupid mistake with installing this program.

[ChrissyBoy]

Are you extracting the files from the zip before you try the install?

[rodee728]

yes, there are 2 files shown. One is named setup and is an application, the other says vob2mpeg pro setup and is labeled windows installer package. Both files give me the error when ever i try to run them.

[ChrissyBoy]

So you have extracted the contents of the compressed folder as per: http://windows.microsoft.com/en-US/windows-vista/Compress-and-uncompress-files-zip-files ?

If so can you "Right click-> Run as administrator" on the Setup.exe file?

[rodee728]

Yes I extract them, and if I try run as administrator it gives me 'An error occurred attempting to install VOB2MPG PRO' and then i'm back to square one.

[rodee728]

Here is some more info on that error, I went to the log and copied and pasted here:

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.1.0 {version}
Running checks for package '.NET Framework 2.0 (x86)', phase BuildList
Running external check with command 'C:\Users\Dave\AppData\Local\Temp\VSDA4C8.tmp\DotN etFX\dotnetchk.exe' and parameters ''
Process exited with code 1
Setting value '1 {int}' for property 'DotNetInstalled'
Reading value 'Version' of registry key 'HKLM\Software\Microsoft\Internet Explorer'
Read string value '8.0.7600.16385'
Setting value '8.0.7600.16385 {string}' for property 'IEVersion'
The following properties have been set for package '.NET Framework 2.0 (x86)':
Property: [DotNetInstalled] = 1 {int}
Property: [IEVersion] = 8.0.7600.16385 {string}
Running checks for command 'DotNetFX\instmsia.exe'
Result of running operator 'ValueExists' on property 'VersionNT': true
Result of checks for command 'DotNetFX\instmsia.exe' is 'Bypass'
Running checks for command 'DotNetFX\WindowsInstaller-KB893803-v2-x86.exe'
Result of running operator 'ValueExists' on property 'Version9x': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.0.3': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.0': true
Result of checks for command 'DotNetFX\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
Running checks for command 'DotNetFX\dotnetfx.exe'
Result of running operator 'ValueNotEqualTo' on property 'DotNetInstalled' and value '0': true
Result of checks for command 'DotNetFX\dotnetfx.exe' is 'Bypass'
'.NET Framework 2.0 (x86)' RunCheck result: No Install Needed
Running checks for package 'Windows Installer 3.1', phase BuildList
The following properties have been set for package 'Windows Installer 3.1':
Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true
Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
'Windows Installer 3.1' RunCheck result: No Install Needed
Launching Application.
Error: Unable to locate application file 'VOB2MPG PRO Setup.msi'.

[ChrissyBoy]

Where have you extracted them to? Can you try extracting and running them from the root of your C drive?

[rodee728]

There are in C:\users\(my name)\downloads. I moved them to C:\, still getting the same error......

[ChrissyBoy]

Ok Can you open a command prompt and change directory to C:\users\(my name)\downloads

Then run the following command:

msiexec /i "VOB2MPG PRO Setup.msi" /l Install.log

Then can you attach the install.log file please?

[rodee728]

ok, deleted the old zip file, re downloaded from the website and now when i try to extract the file it gives me 'Error 0x80004005: Unspecified error' and wont go any further. If i just click on the zip file it shows me the 2 files that i've always seen, setup and vob2mpg pro setup. If i try to run msiexec /i "VOB2MPG PRO Setup.msi" /l Install.log it says that the installation package could not be opened. verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.

[ChrissyBoy]

What folder are you running the msiexec command from?

[rodee728]

the new file was downloaded to c:\Users\(my name), this is also where i am trying to run the msiexec command.

[ChrissyBoy]

ok from a command prompt can you run the command:

cd c:\Users\(my name)

followed by:

dir > folder.txt

and then attach the folder.txt file?

[rodee728]

Volume in drive C has no label.
Volume Serial Number is A016-6031
Directory of C:\Users\Dave
03/29/2010 10:34 AM <DIR> .
03/29/2010 10:34 AM <DIR> ..
03/23/2010 10:08 PM <DIR> .dvdcss
03/12/2010 05:01 PM <DIR> Contacts
03/25/2010 11:33 AM <DIR> Desktop
03/25/2010 10:52 AM <DIR> Documents
03/29/2010 08:06 AM <DIR> Downloads
03/12/2010 05:15 PM <DIR> DVD Covers
03/29/2010 07:20 AM <DIR> DVD Editing
03/25/2010 10:42 AM <DIR> Favorites
03/29/2010 10:34 AM 0 folder.txt
03/12/2010 05:01 PM <DIR> Links
03/26/2010 09:31 AM <DIR> logitech
03/22/2010 09:35 PM <DIR> Music
03/12/2010 06:59 PM <DIR> old computer stuff
03/12/2010 05:15 PM <DIR> old house
03/17/2010 04:01 PM <DIR> Pictures
03/12/2010 05:01 PM <DIR> Saved Games
03/12/2010 05:01 PM <DIR> Searches
03/13/2010 05:08 PM <DIR> software
03/12/2010 05:15 PM <DIR> spyware removal
03/13/2010 04:15 PM 0 Sti_Trace.log
03/28/2010 06:26 PM <DIR> The Lord of the Rings Online
03/12/2010 05:01 PM <DIR> Videos
03/29/2010 09:46 AM 5,959,044 VOB2MPGPRO.zip
3 File(s) 5,959,044 bytes
22 Dir(s) 23,970,000,896 bytes free

[ChrissyBoy]

ok so you have the zip file in there..... Can you EXTRACT the contents? Navigate to the compressed folder in Windows Explorer and click "Extract All files":



If you follow the default options you should have:


so you can try double clicking the "VOB2MPG PRO Setup.msi" file or if there is still an issue you can run the msiexec command again from the folder which now contains the "VOB2MPG PRO Setup.msi" file:



and attach the install.log file

[rodee728]

like before when i try to extract the files i get an unexpected error...Error 0x80004005: Un specified error and the options are try again, skip or cancel. when i run the command prompt line i also get an error just like last time. It is extracting or trying to in C:\Users\(my name)\VOB2MPGPRO. Either method gives me errors.

[rodee728]

This is the error snapshot when trying to extract:

[rodee728]

And when i try to run the command line:

[ChrissyBoy]

What happens if you skip the initial error?

Anyway i have PM'd you the MSI so you can get past the extraction and move straight to the msiexec step

[rodee728]

ok so downloaded the file fromt he pm and saved it to my hard drive, ran the setup file and halfway through i get this error:

[rodee728]

here is a better picture, other one is a little bit big:

[rodee728]

same result when i try running the msiexec command:

[ChrissyBoy]

ok the msi is in c:\users\Dave rather than c:\users\Dave\VOB2MPGPRO..... so can you try the msiexec from there please and send me the log?

[rodee728]

yea had tried both destinations but here you go , same result:

[ChrissyBoy]

Ah sorry there are no spaces in the msi file name.... Can you try without the spaces?

[rodee728]

ok got further that time but still the same error:

[rodee728]

install log:

[ChrissyBoy]

Mmm it seems that you have Error 1335.... Googling suggests this is possible a memory issue:

http://www.google.co.uk/search?num=100&hl=en&safe=off&q="Windows+Installer"+"Error+1335"+memory


http://www.neowin.net/forum/topic/704524-can-not-install-a-program-because-of-the-error-1335/

May i suggest you run Windows Memory Diagnostic tool in Windows 7:

• Click the Windows 7 Start button, type memory, and click on Windows Memory Diagnostic
• When the Windows Memory Diagnostic screen loads, click Restart now and check for problems
• You computer will restart
• The memory diagnostic will run and may take some time
• Windows will restart and report any errors to you

Can you post any issues?

[rodee728]

Ran the windows memory test, no errors. Ran the msiexec unregister/register idea on the forums, no different results. Tried safeboot options recommended by microsoft, still cant get this thing to load. Ran checkdisk on my main SSD, no errors. Honeslty this is the only program I have had issues loading since i built this pc, everything on here is less than 2 weeks old. I'm out of ideas,let me know if you have any others to try otherwise i'll see if i can get a refund, pro version isnt worth this much effort :/.