strange...ever heard of this?

[stompinne]

i make wedding-dvd's. make them with sony vegas-architect.
my last one, a 16:9 widescreen, plays perfectly on widescreen tv's i tested at home and friends.
on my clients tv (widescreen), the movie shows a wrong resolution, people look too fat.
i tried out all his tv resolutions: 4:3, 16:9, and some other possibilities: no solution, view is too wide (fat people).
how is this possible? what can i do?

[minidv2dvd]

his dvd player may be set wrong, not the tv.

[lordsmurf]

Is it flagged and authored true 16:9 ?

[maca]

Is there black above and below the image (people appear fat because picture is squashed), or is some missing off the sides (people appear fat because picture is stretched past the edges of the screen)? Just saying people are too fat doesn't give much to go on.

[stompinne]

Is there black above and below the image (people appear fat because picture is squashed), or is some missing off the sides (people appear fat because picture is stretched past the edges of the screen)? Just saying people are too fat doesn't give much to go on.

no black stripes. none is missing on the sides.

[maca]

Sorry if I'm being dense, but I can't even visualize this one. If the people are too fat, then obviously the image is being displayed in the wrong shape. But if there are no black bars to indicate a vertically compressed image, and nothing missing off the side to indicate a zoomed image, I'm not seeing any ROOM for the image to be displayed in the wrong shape, if you know what I mean. I can't even visualize a good 16x9 image which properly fills the screen one one TV and is displayed as a distorted one on another TV, yet doesn't have any black bars or any part of the image missing on the second TV. It's like a weird screen geometry problem that doesn't fit any settings I can think of on players or TVs.

Is the distortion consistent all over the screen, or worse in one area? Almost sounds like what some TVs call "panorama" mode, where they fill the 16x9 screen with a 4x3 image by stretching it out more at the sides, but leaving it more normal in the center where your eyes tend to be. Of course, even if that were the case, it should be cleared up by simply putting the TV into "full" mode, but it sounds like you guys have tried all the settings.

I'm also wondering, is he watching through HDMI, or regular video inputs. Lots of TVs have limited screen geometry settings when using HDMI, as opposed to a broader range of settings for component and composite video.

[Pinstripes23]

Post a screenshot of your wedding dvd with the exact dimensions (720x480/576). Also have your client play a retail WS dvd and see if the same thing happens with the view being too wide

[stompinne]

Sorry if I'm being dense, but I can't even visualize this one. If the people are too fat, then obviously the image is being displayed in the wrong shape. But if there are no black bars to indicate a vertically compressed image, and nothing missing off the side to indicate a zoomed image, I'm not seeing any ROOM for the image to be displayed in the wrong shape, if you know what I mean. I can't even visualize a good 16x9 image which properly fills the screen one one TV and is displayed as a distorted one on another TV, yet doesn't have any black bars or any part of the image missing on the second TV. It's like a weird screen geometry problem that doesn't fit any settings I can think of on players or TVs.

Is the distortion consistent all over the screen, or worse in one area? Almost sounds like what some TVs call "panorama" mode, where they fill the 16x9 screen with a 4x3 image by stretching it out more at the sides, but leaving it more normal in the center where your eyes tend to be. Of course, even if that were the case, it should be cleared up by simply putting the TV into "full" mode, but it sounds like you guys have tried all the settings.

I'm also wondering, is he watching through HDMI, or regular video inputs. Lots of TVs have limited screen geometry settings when using HDMI, as opposed to a broader range of settings for component and composite video.

Yeps, you're statement is right, this the problem i cannot fix.
He's using regular video-inputs, no hdmi.
I tried all videomodes (5 if i remember it)
I'm going back there with a different dvd-player, and gonna play some of he's others dvd-discs (which he says plays correctly, but i forgot to check this statement during my visit, i only played the wedding dvd)

[stompinne]

Post a screenshot of your wedding dvd with the exact dimensions (720x480/576). Also have your client play a retail WS dvd and see if the same thing happens with the view being too wide

screenshot maybe later, having another wedding now for the weekend.
play a retail dvd, i should have done, i'm going back there to check more of his setup.