BD390 Network setup issues

[dgrigg]

Hi all,

I wanted to start this thread to see if there are any suggestions that might solve my connectivity issue with my network enabled BluRay player from LG, the BD390.

The Player works great, as long as it is not configured to try to communicate to my home network. As soon as I configure the BD390 to go Wireless or Wired, it will lock-up and power down. Not until I disconnect the Ethernet cable (for Wired config.) or turn off the router (for Wired config.) will the BD390 player get through bootup and even play a DVD.
It is clear that the issue is in the router communication setup and not a bad player, because this is the second BD390 player, with the exact same symptom.

I don't know all of the exact router settings off the top of my head, and I could update you on the details of the router settings, but I am not sure exactly what details are most important.

My Home network is setup with a DSL Modem feeding the WPN824 router, then to a Gig-E 8-port switch (I think a Lynksis model) that feeds all of my network over Gig-E cable...2 Desktop (Windows 7 & XP), XBox360, and a ReadyNAS Duo. All of which works great with no issues. And I hookup with the Wireless from time-to-time with no issues.

When I have attempted to connect the BD390 to the Network, I typically set it for "Dynamic" IP Mode, and Auto DNS server setup. However, this locks-up, as stated originally. While it is locked-up I can log onto the router and refresh the "Active Devices" list and I can see that the BD390 is sitting on 10,0,0,3 along side my other connected devices that are at other addresses.

I just don't know if I am supposed to be MANUALLY setting up a DNS address or IP address, etc. to make this work.

Any suggestions?

Thanks ahead of time.

[dgrigg]

I have been trying to get assistance from LG, but their only suggestion is to try to connect the BD390 directly to the DSL Modem. Even if this works, that's a useless configuration because the BD390 isn't the only device I want on the internet in my home.

[dgrigg]

So, as suspected, I plugged the BD390 directly into the DSL Modem and it connected perfectly. I was able to configure as Wired, "Dynamic" IP and Auto DNS on the BD390 network setup, and all is fine getting to Netflix, etc.
Then, going directly back into the router, lock-up. So, the issue is with the Netgear WPN824v2 router.

So here are a few of my settings on the Router:

Basic Settings:
Get Dynamic IP from ISP
Get DNS Automatically from ISP
Use Default Router MAC ID

Port Forwarding:
No Port Forwarded Addresses set

WAN Setup:
Connect Automatically, as desired: Checked
Disable SPI firewall: Checked

LAN IP Setup:
IP Address 10,0,0,1
IP Subnet Mask 255,255,255,0
RIP Direction = None
RIP Version = Disabled

Use Router as DHCP Server: Checked
Starting address: 10,0,0,2
Ending Address: 10,0,0,254

Dynamic DNS:
Nothing selected.

Static Routes:
None defined

UPnP settings:
Turn UPnP On: Checked
UPnP Portmap Table: set for 10,0,0,5


Does anyone have any idea what of the above settings are suspect, or what I should change?

Thank you ahead of time.

[dgrigg]

OK just to make sure on the Firmware of the Router, it was at V2.0.10, so I downloaded and upgraded to the latest V2.0.26, however, no real change in the issue. All the settings are still the same as above.

[johns0]

I would ask for help from Netgear about this problem,go to their website and support unless anyone here has the same problem and fix.

[dgrigg]

Thanks for your suggestion.
Someone in the Netgear forum suggests that I check my WAN and LAN IP settings. He thinks that this is wrong. But I have had a chance to try this yet. He suggests running Ipconfig and checking these address settings. Not sure what they should be, but at least I am narrowing it down, MAYBE.

[dgrigg]

Specifically, I will be checking that I am using the Netgear Router in "bridge-mode" with my DSL modem. This, I was not aware of, so I will check. Evidentially, bridge-mode is important with DSL modem connection. I guess it insures proper address management, in this case with the BD390. However, I am baffled why it would work well with all of my other connections, but not the BD390. Maybe the BD390 is a little more finicky.
I will try this later tonight and report back, in case others in this forum run into similar issues.

[dgrigg]

An update for anyone out there with a similar setup for the BD390 and a WPN824v2 router feeding into a DSL modem.

Setting up the Modem as "bridge mode" did not fix the issue. I also checked that the WPN824v2 settings, but I can only assume that it is in PPPoE mode to the modem, but I think it is all correctly running. The latest suggestion has been to setup a specific DNS on the BD390 setup of 4.2.2.1 and 4.2.2.2, but I think that I have to select a Static IP on the BD390, of 192.168.0.1, to then set the specific DNS on the BD390.
I'll give it a try, and report back my success, unless anyone else listening in has some suggestions?????

[redwudz]

Static addresses would be what I would try next. That's all I use on my system. Turn off DHCP in the router, after noting what addresses your devices are using. 192.168.0.1 is usually reserved for the router address (Gateway). Your device addresses usually start at 192.168.0.100 and go to 200, depending on your router setup.

I would go through your whole LAN system and set up static addresses for all your devices on the router and on all your connected devices(PC's). You also want to add your two DNS addresses. I have about 12 computers on my LAN at present, not including a WDTV Live and a HomeRun TV tuner, and all of them are using static addresses. I find static addresses make the system much more stable. It's a bit of a PITA to set up the first time, but you only need to do all this once.

EDIT: I see your router is using a different number system:

Starting address: 10,0,0,2
Ending Address: 10,0,0,254

Then 10.0.0.1 would probably be your router address and 10.0.0.100 (Or 200) - 254 would probably be your devices addresses. Check your router documentation for exact details. If your BD390 is set to look at the 192.168.0.x range, that would be a problem.

[dgrigg]

All,
In my attempt to spread this info between a few Forums to find my answer, here is a current update to my issue that I have found.....

Again, the issue is that the BD390 will lock-up and shutdown after about 30sec after boot.
I have seen various reports, on various Forums, of people having this issue but I have yet to hear that anyone has a solution. I have seen a couple of instances of people that seems to have the BD390 talking to a NAS on their LAN, but they have not yet supplied the info of what NAS they are using,, or what their setup is.

Now I have learned that this occurs ONLY when my Netgear ReadyNAS Duo is on the LAN. If I disconnect, or turn off, the ReadyNAS Duo, the BD390 boots up fine, access the network fine, and I can stream Netflix, etc. just fine.

I have updated the BD390 with the latest firmware, as of 12/2009.
I have also updated the Router WPN824V2 with the latest firmware.
My ReadyNAS Duo is at V4.1.5 Radiator, but I am soon going to try the latest V4.1.6 with an updated ReadyDLNA addon as my final attempt.

The bottom line is that I have tried to also set the Duo to a static or Dynamic IP. I have set the BD390 to Static and Dynamic IP. I have turned on/off all of the Discovery and Streaming Services on the Duo, etc., but the conflict continues.

I have contacted LG, but they want me to ship the unit back for 3-4 weeks of testing, but I think that this is bogus since this is the SECOND UNIT that I have picked up from BestBuy that shows the EXACT same issue. (So, I think this conflict is more of a design/implementation issue than a bad unit issue.)

For completeness, below are my current Network configs., in case someone looks at this and has some additional ideas:

ReadyNAS Duo
In the Ethernet Settings:
IP assignment: set to "Use values below"
IP address: 192.168.1.100
Netmask: 255.255.255.0
Speed/Duplex mode: Auto-negotiate
MTU: 1500
Jumbo Frames: Off

In the DHCP Settings:
Enable DHCP service: OFF (unselected)

In the WINS settings:
Enable as a WINS server: Selected

As for the rest of the network...
DSL Modem is set to "Bridge Mode", as before.

In the Router...
WPN824V2
192.168.1.1 - router IP
192.168.1.2~192.168.1.50 -DHCP range

BD390
IP: 192.168.1.51
Mask: 255.255.255.0
Gateway: 192.168.1.1
DNS: 4.2.2.1 and 4.2.2.2

I tried to set the Dou Static IP down in the DHCP range of the Router, but was not allowed, as I suspect is normal. I turned on and off using the Duo as a DHCP server, but this did not change the issue. And letting the IP assignment be AUTO negotiated in the Duo, per the default setting, did not change the issue.

So, the above is where I am today. My last try will be to use the latest REadyNAS Duo firmware V4.1.6 and latest ReadyDLNA Addon.
But if this does not work, which I give 50:50 chance, I am at a total loss and I will have to assume that the BD390 is incompatible to ReadyNAS Duo.

Any suggestions?

Thanks.
[/u]

[dgrigg]

To reiterate that this is not a bad player issue, from above....

I ran across a BD390 user in an Amazon Forum who had the EXACT same issue. At least he seemed to indicate that he had a NAS on his LAN, but did not give any details about which one.
He also went through 2 separate players with the exact same issue.
He was also told by LG to return the player for testing.
He also decided that this was bogus.
However, he gave up on the BD390 and went to the BD370, and found that the issue disappeared, even with subsequent firmware updates.
I have not been in any further contact with him, but I don't want to give up quite so fast.

[dgrigg]

OK.
Solved the problem. Basically, if you want to use the ReadyNAS Duo with the BD390 to stream media content using DLNA you MUST upgrade the ReadyNAS Raidiator to V4.1.6 and update the ReadyDLNA addon to V0.16.1, at least.
Now I can turn on ReadyDLNA and my BD390 will no longer lock up and shut down. It was a conflict caused by the previous versions of ReadyDLNA on the Duo.

Hope this might help someone else in the future....Good Luck.