Magix is screwing with me and keeping my money!

[ZQX]

I'm kinda with ytrouble on this, I don't see where the problem is? (Yes I've read this thread). It's normal for RMAs to take a couple of weeks I believe, and you usually don't get reimbursed the shipping charge (normally). The double charging was prob'ly just a system quirk which got straightened out soon enough, right? So, on the basis of that little quirk, you decided to return the product and seek a refund, which they in fact graciously granted you (not many companies would IMO). Where's the problem?

[ytrouble]

That's the point. I didn't get any refunds until AFTER I returned the product. Then I got a refund for the false charge only. Now, I am out the product and the money for it (remember "charged twice").

well, why would ya get a refund BEFORE the return, ya said ya only got charged one time. Ya got, or yet to get, a refund on your purchase ya made. From wot ya said, the second "wrong" charge never really took place. so at the end, ya returned a program ya legally purchased and ya complain now that ya havent received ya refund yet?????

dude, really... sorry, but that doesnt make the company, whoever it is, a bad company, just a customer who is rather bitchy than patient. this story actually makes me be for the company, cuz i still dont see any issue from u here. and i wont repeat wot i said again, but all i can say is: lol, this story is as stupid as me trying to color my hair red on st. patricks day and pretend im irish.

If i would be a company, i would refuse to sell to ya. sowwy.

[VegasBud]

It would save a lot of bandwidth, and make it easier for someone reading this (or any other) thread to get to the relevant part if people would simply read the details of a thread before posting. Seriously...the last half this thread is unnecessary nonsense mixed with Des repeating the details he previously provided...over and over.

Maybe this thread would be more effective in getting the point across if it was retold as a little parable:

<Begin Parable>

A group of people was walking on the path which was named VideoHelp. As they strolled along, one of the people, who was known as "Des", stepped in some...uh...bovine excrement. He calls out "Hey everybody, I just stepped in some bovine excrement here in the middle of the path. If you're coming through here, watch out that you don't step in it, too." Most of the people behind him (who much preferred to not step in the bovine excrement) were grateful for the warning, and were able to (literally) avoid following in his footsteps.

<End Parable>

Thank you, Des, for the heads-up. I, for one, won't be stepping in the bovine excrement you graciously alerted us to. Anyone who doesn't care about bovine excrement on their feet, is incapable of differentiating between a rose and bovine excrement, or just wants to debate whether it is, in fact, bovine excrement, should feel free to splash around in it to their heart's content. To each their own.

[VegasBud]

sowwy

Please don't do that any more. Grown people talking like small children is way past creepy, and deep into disturbed. I almost threw up.

[pippas]

Grown people talking like small children

So that's what it is!

And there's me trying to get Google to translate it into English.


Some trolls are very weird!

[ZQX]

The first thing that got me right at the start of this stupid thread was, Why did he return the goods to begin with? Spontaneous impulse?

And then, he expects Magix to reimburse him his postage costs?

Jeezus maybe he expects them to come over to his house personally and suck his **** as well!

[fritzi93]

Grown people talking like small children

So that's what it is!

And there's me trying to get Google to translate it into English.


Some trolls are very weird!

And could use spellcheck? But no, it would be useless for such gibberish. One needs a minimal command of the language first.

[EDIT] Thanks for the heads-up, Des.

[halsboss]

Yes, thanks to the OP.

To a couple of posters that seem not into looking after themselves or others, well, you'll get done over by a company eventually and then scream righteously whilst forgetting your past behaviour. Tools.

[Des]

Wow! Great analogy VegasBud.

My apologize for having repeated the events so often on the end of the first page, I got suckered into thinking they just weren't getting it and not realizing that they were just being obstinate.

--dES

[Snakebyte1]

Did you get your promised shipping costs returned yet?

This is a prime example of how a company took something that could have been turned into an opportunity to IMPROVE its image but instead managed to do the exact opposite.

Mistakes happen, errors get made, systems crash, orders get screwed up etc. It happens. Most customers understand this. The key is how a company responds and how it fixes the problems. Nothing pisses customers off more than having to continuously ask/beg for information, then getting conflicting information from different people. That's a sure way to scare off business.

Had this company responded promptly without prodding and had a single contact person dealing with the Customer rather than someone different each time, they could have kept the customer informed along the way as they figured out where things went wrong. Once solved an apology and perhaps the offer of a discount to compensate for the trouble might have had DES on the forum singing the praises of this company.

I don't know about yTrouble - I could be wrong, but it certainly looks like they registered here solely to discredit DES. If they are a supporter of the company they didn't do it any favours. If they are with the company, they only further damaged its reputation. If a company offers a return policy, they have to abide by it - it doesn't matter in the least why the customer wants to return it.

I don't think this was an attempt to screw the customer from the beginning. They just handled a problem very poorly. Threatening legal action because of a posting is typical these days, but yet is another bone headed move. Who'd want to take a chance and have to deal with all this? I think its just very poorly trained staff that needs to get an Introductory book on Customer Relations. The customer is always right. You smile and say sorry and try and make it up to them. There is an accounting term for this. Its called Goodwill and its an asset that adds value to the company.

[Des]

Did you get your promised shipping costs returned yet?

No, and I sent them off another email this morning asking for the status of that along with a copy of the email that promised it.

This is a prime example of how a company took something that could have been turned into an opportunity to IMPROVE its image but instead managed to do the exact opposite.

...

..Once solved an apology and perhaps the offer of a discount to compensate for the trouble might have had DES on the forum singing the praises of this company.

This is quite true. I am presently the biggest fan of the Subarau dealership I go to. I had a major problem, they stuck to the letter of the extended warranty (which itself is very good) AND above and beyond took all the stress out of the situation by delivering the rental car to me, and then, dropping off my car and picking up the rental. They went out of their way, and they didn't have to. And, that is key. I know it from my business and I expect it from others.

I don't think this was an attempt to screw the customer from the beginning. They just handled a problem very poorly.

I feel the same way. I think that instead of learning how to handle the problem they chose to ignore it hoping it would go away.

BTW. My bank contacted me today and have now concluded that Magix is liable and asked if I want to pursue. I told them that the issue had been resolved.

Cheers!

--dES

[ZQX]

I think that instead of learning how to handle the problem they chose to ignore it hoping it would go away.

BTW. My bank contacted me today and have now concluded that Magix is liable and asked if I want to pursue. I told them that the issue had been resolved.

Cheers!

--dES

Seriously, dude, you are out of your tree! Why are you so quick to cast blame? Maybe the Magix gnomes were looking at their computer screens and seeing nothing wrong? Maybe from their end they were in the clear!? Maybe it was the bank's criss-cross networks that fucked it all up for both of you?

Have you ever thought about that?

Maybe these part-time "gnomes" have been replying to you honestly, and then signing off with their full names like they are told to do by their "down-in-the-street" company employers, and suddenly you are publishing their full names negatively in a hugely public forum, and they're suddenly at their boss's throat going "**** you, boss, we're being personally slandered because of you!", so the boss (chief programmer) does the impulsive yet rational (ie correct) thing and toss you a threatening quasi-legal email to remove those names of his innocent employees.

Maybe that's what happened?

Nah I don't work for Magix nor give a flying toss about them, but man I feel a good drama brewing in this story. Maybe we can develop it into a script and film it?

[Des]

ZQX, I have not cast any blame during any of this. I am even on record here stating:
Anyway, I am not saying that Magix is a bad company, I am simply sharing my experience here and I hope that they will do the right thing in what seems like an extraordinary matter for them.
I have also stated only facts and have been very careful in the way of conjecture. Fact: This is a company that has had to have the customer repeatedly prove to them that they billed twice/did receive a shipment back they claimed not to have received and customer had to continually ask for them to honor their written agreement.

Seriously, what ever it is about all of this that is getting stuck in your craw, move on from it.

--dES

[halsboss]

Seriously, dude, you are out of your tree!

You seem awfully quick to denigrate someone who has been aggrieved by the actions of another and defend the company. Hmm.