ffmpeg.exe has stoped working

[downer]

Just installed this application on my Vista machine (newest version). Every time I go to add and avi asset I get a popup that says ffmpeg.exe has stoped working and it wont add the asset.

Any ideas?

Thanks.

[ChrissyBoy]

what are the video and audio details on the avi in question? What does mediainfo give you?

[monkey_man]

Hi ChrissyBoy

I seem to be getting the same error, I have been using the software all working fine from year dot, it has worked fine on my Windows 7 Beta, but now after installing the Retail Windows 7 I get the ffmpeg.exe has stopped working.

I have tried removing it and re installing it but get same error with any file I try to add

The problem details that are displayed are below

Problem signature:
Problem Event Name: BEX
Application Name: ffmpeg.exe
Application Version: 0.0.0.0
Application Timestamp: 493ceb68
Fault Module Name: ffmpeg.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 493ceb68
Exception Offset: 00448ad0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Hope you can help fix this as stuck without it


Thanks

[ChrissyBoy]

Is this on adding a file?

[monkey_man]

Hi yes it is when I add any type of file

[ChrissyBoy]

Can you give an example file path please?

[monkey_man]

Hi do you mean the file path of the video file I want to convert

If you do then it would be C:\Users\Admin\Videos\HEROES_2\Heroes.EW03.avi

thanks

[ChrissyBoy]

Well i have just tried it on my Win 7 RTM and no issues.... So lets try to narrow it down:

Where is SVCD2DVD installed?

[monkey_man]

I have installed it both in the program folder and removed then re installed direct to the C drive but still seem to get the same problem, loads fine just as soon as I try to add a file the ffmpeg error appears.

[Ai Haibara]

Some other possibilities, that I thought I'd add:

Do you have a copy of ffmpeg.exe anywhere else in your PATH?

You might post a GSpot screenshot or MediaInfo tree-view information with one of the videos loaded into either utility. Maybe there's something about the videos that ffmpeg simply doesn't like.

[monkey_man]

Hi no ffmpeg anywhere in the path, I have added the gpot view

Whats strange is that it worked fine on windows 7 beta but now after upgrading and to the retail version and re instaling into the same directory it come up with error, I have even tried an old avi file that wrked perfectly while it was in beta

[ChrissyBoy]

Open a command prompt and type this:

"PATH TO SVCD2DVD FOLDER\ffmpeg.exe" -i "PATH TO YOUR AVI FILE" -author john

And then post the output or any error message please.

[monkey_man]

Hi Chris

That's all above my head but I have tried as you said and get the following

C:\BadgerIT\SVCD2DVD is not recognized as an internal or external command, operable program or batch file.

not sure if that is what you are looking for

Thanks

[ChrissyBoy]

Can you try again.... Make sure both paths are within quotes.

[monkey_man]

Hi Chris

Sorry for late reply been away, thanks for getting back, I did try again making sure both in quotes but get

The system cannot find path specified

I guess i'm not doing something wrong I have tried placing the avi directly into my C drive but get same as above.

Must admit not the used to using command prompt

Is there anything else I can try, I'm having to use ConvertX2dvd at the moment which is no way near as good as yours so would love to get this fixed.

Thanks again

[ChrissyBoy]

Can you post the command you are trying please?

[skeet09]

i get the same thing when i try to add ANY of my .AVI files that i have i bought this program so i can put them all on DVD and its not working when i try to add the avi file to the asset the ffmpeg.exe error pops up can you please fix this or come up with a solution THANK YOU

[ChrissyBoy]

Open a command prompt and type this:

"PATH TO SVCD2DVD FOLDER\ffmpeg.exe" -i "PATH TO YOUR AVI FILE" -author john

And then post the output or any error message please.

[skeet09]

so im supposed to put "C:\Program Files (x86)\BadgerIT\ffmpeg.exe" -i "C:\Users\Skeet\Documents\Movies\Stop-Loss" in the command prompt? i put it in exactly like that and it says "C:\Program Files (x86)\BadgerIT\ffmpeg.exe" is not recognized as an internal or external command, operable program or batch file

[ChrissyBoy]

how about

"C:\Program Files (x86)\BadgerIT\SVCD2DVD v2.5\ffmpeg.exe"

don't forget the filename of the avi in

-i "C:\Users\Skeet\Documents\Movies\Stop-Loss\movie.avi"

and the

-author john

bit

[skeet09]

ok thanks for the descriptiveness ok and i tried it and this is exactly what popped up

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Skeet>"C:\Program Files (x86)\BadgerIT\SVCD2DVD v2.5\ffmpeg.exe" -i "C:
\Users\Skeet\Documents\Movies\Stop-Loss\Stop-Loss.avi" -author john
FFmpeg version UNKNOWN, Copyright (c) 2000-2008 Fabrice Bellard, et al.
configuration: --disable-debug --disable-vhook --enable-avisynth --enable-gpl
--enable-pthreads --enable-libfaad --enable-memalign-hack --enable-swscale --dis
able-devices
libavutil 49.12. 0 / 49.12. 0
libavcodec 52. 6. 0 / 52. 6. 0
libavformat 52.23. 1 / 52.23. 1
libavdevice 52. 1. 0 / 52. 1. 0
libswscale 0. 6. 1 / 0. 6. 1
built on Dec 7 2008 19:00:16, gcc: 4.3.0 20080305 (alpha-testing) mingw-20080
502





and after all that, popped again as usual was the error ffmpeg.exe has stopped working

[ChrissyBoy]

Can you reinstall the program in a folder other than "Program Files"? See if that helps.

[monkey_man]

Hi I tried reinstalling it in new folder in C drive other than the program files folder but then got license error due to installing in three machines, so though maybe I needed to update as bought this years ago so before I re purchased it i thought I would try the demo version in a folder other than program files, the demo version worked with no error when trying to add file, so thought great

So I purchased it again and removed the demo, installed the full version in the same folder as I did the demo version, but now get the same error again.

[ChrissyBoy]

Are you running as Administrator? (Right Click "Run as Administrator" on the exe)

[monkey_man]

Yes I am running as Administrator and ran as Admin from .exe but still same error

[ChrissyBoy]

Ok. Can you make sure that the compatability for both svcd2dvd.exe & ffmpeg.exe is XP SP2:

[monkey_man]

Yes checked and the compatability for both svcd2dvd.exe & ffmpeg.exe are set to XP SP2

[ChrissyBoy]

Ok. Can you drop me an email and we will try a few things to get to the bottom of this..... Email will speed things up.

[skeet09]

Sorry im a lttle late chrissyboy but i installed it directly to the main drive instead of my programs folder and its still gave me the ffmpeg.exe not working error what else can i do??

[skeet09]

Can someone please help me out purchased the program and its still not working please get back back to me as soon as possible