Internet keeps disconnecting

[WinSpecToR]

It never happened on my old drive, but ever since I cloned the drive to a new one, its been disconnecting randomly. I've updated drivers, scan for virus and spyware and cleaned them out but I'm still disconnecting. As well I've assigned a static ip and it didn't help. Any ideas ? I'm trying to avoid a reinstall.

[Dv8ted2]

Check the power settings of the network connection. It would also help if you filled out your computer details in your profile.

[ZQX]

This has nothing to do with replacing drives, but use an ethernet cable rather than a USB cable. I had the same problem once and this fixed it. Just a stab.

[Dv8ted2]

This has nothing to do with replacing drives, but use an ethernet cable rather than a USB cable. I had the same problem once and this fixed it. Just a stab.

There was nothing in the OP's statement that suggested he used a USB cable.

[WinSpecToR]

It won't be the power setting of the network connection because it times out while I'm using it and I never had this problem before on my old drive. I tried a different OS on an other drive and it didn't have this problem.

ZQX: I am already using ethernet.

[Number Six]

It sounds like a setting or pointer got messed up in the cloning operation - try clicking on the network connection and select repair, or maybe create a new connection.

I once cloned a drive with xxclone - all the files did not transfer , and everything mostly worked but there were a few glitches. Now, I just copy all the files from 1 drive to another - sometimes only 1 file refuses to copy for some reason, but that file is associated with DR WATSON - so, I do not care.

[WinSpecToR]

I've been monitoring and it hasn't been so bad, but still times out once in a while, I suppose theres a chance that it could be my isp as well.

[WinSpecToR]

So I've been on the other OS for a while and it doesn't happen that often but still does, so maybe its my isp/router ? I've tried different cables already.

[TimA-C]

What are your voltage readings off the power supply? Also, it's not something really simple like you knocked a fan's power lead when putting in the new drive, and your machine is just overheating?

[Dv8ted2]

It could be your lease time in your router. Do you also have times set up in your router for which computers can access the net?

[Nelson37]

Note how this problem takes a different tack with a little "monitoring". First it does NOT happen on a different drive and OS, then it DOES. This pretty much eliminates the whole "cloned drive" issue.

Define "once in a while" with just a Little bit of numeric precision. Shortest and Longest observed interval without problem, also an average.

What exactly do you do that resolves the problem? Reboot the PC, reboot the router, simply wait, what? It starts working again due to SOMETHING that happens after the failure. This will help pinpoint the problem. Have you tried doing absolutely nothing and just waiting? Have you observed the indicator lights on the router and/or modem for any changes?

Have you checked basic connections. CMD prompt, IPCONFIG /ALL. Ping yourself, the gateway, and DNS. If DNS is the same as the gateway, then PING 63.75.167.11. You want REPLY FROM in the response, all four of them. Good to repeat each PING a couple times. This test needs to be done at the time of failure, confirm before and after that you can't connect. The PING test is EXTREMELY IMPORTANT.

Describe Router and modem, also ISP.

"It won't be the power setting on the NIC". ??????? HAVE YOU CHECKED THIS SETTING? Takes 10 to 15 seconds to eliminate a possibility. If you want to come back and say that this is not necessary because you are ABSOLUTELY CERTAIN it couldn't be the problem without looking at it, my response would be "GREAT, solve it yourself."

It most likely isn't the power setting on the NIC, but check it anyway.

[AlanHK]

So I've been on the other OS for a while and it doesn't happen that often but still does, so maybe its my isp/router ? I've tried different cables already.

Do you actually have a router, or just a modem?

Routers are so cheap that if you don't have one it's well worth it, for the greater stability, security and other features: firewall, usually wifi, sharing with other devices....

[WinSpecToR]

TimA-C: Not sure about the voltage reading and I don't think the machine is overheating, its in the basement and its got 6 fans including the psu fan.

Dv8ted2: The router is set to allow connection 24/7


Nelson37: Forgot to mention before but I checked the NIC already. When I said once in a while, it doesn't happen at a certain time or when I'm doing something in particular, just whenever it feels like it. I just sit and wait for it to come back, nothing much I can do. I'll try to ping next time it does it, but I dont know if there is enough time to ping all the things you told me to, sometimes the time out last longer than others.

AlanHK: I have a router and I've tried to reboot it along with the modem, didn't help.

[Dv8ted2]

The router is set to allow connection 24/7

Ok, but you missed my other question. What is the default lease time in your router? It is possible that it is trying to renew the IP address in the middle of using it. This is unlikely, but I am throwing out suggestions. When the connection drops, can you ping the loopback address? Are you using static ip addresses? How big is your address pool? You might be having an IP address conflict.

Have you tried switching ports on the router? It is possible that port might be going out.


At this point, you still can't distinguish if the problem is on your end or the ISP.

You still did not fill in your computer details in your profile. It would behoove you to do that, should you have any questions in the future. It would better let us know what we are dealing with when attampting to give advice.

[Bjs]

Is that a modem, plus a router ?

As it only happens "once in a while", a similar problem i've seen before, this may be rectified simply by upgrading the firmware for both router and modem, try not to have the "double nat" situation as well... check filters, and line condition (any joins)

After firmware updates, start modem, wait till lights active, then router, wait for 30 secs, then one pc at a time ... now monitor network from this point.

Best for multiple systems to setup static ip address network.

[zerocoool]

i'm having a problem with my internet. i have a westell dsl modem and a linksys 160n dualband router. i had to redo my router and now when i burn a dvd or rip a dvd when it finshes it kicks my internet connection off for a couple of seconds then it's back up

[Nelson37]

OK, I'll try to make some wild guesses as a more accurate diagnosis is impossible due to missing information.

It sounds like the problem has a fairly short interval, lasting from a few seconds to several minutes. Apparently no action of any kind is required to repair the problem. This eliminates most overheating issues.

The problem may not occur for many days covering dozens of hours of operation. It may occur multiple times in one hour. It is possible the PC has never run for more than 10 hours without experiencing the problem. It is possible the maximum run time without error is only 10 to 20 minutes. None of this information has been provided.

It may lay with a seperate modem, or router, or there may be only one box.

Until more diagnostic info is provided, there is just not info from which to draw a conclusion. Update the firmware, couldn't hurt.

[zerocoool]

well my modem is plugged into the wireless routerthe it's connected to my computer wirelessly. i don't have any trouble on my computer till i use one of my dvd drives then when it finishes it drops my connection only on the computer the modem and router are still fine and running. then the connection comes right back. my computer stays on all the time unless i'm making an upgrade or something.

[Nelson37]

Well, I was talking to the OP but more info always helps. Your problem is far more bizarre.

Need to define what happens when a DVD is "finished". Program completion, this can be prevented. "Ding" sound is played, optional and can be changed. Disk is ejected, also usually optional.

Does any kind of DVD playback software start up?

Break down this "finish" process as much as possible and isolate exactly what things are going on when the problem occurs.

[Dv8ted2]

well my modem is plugged into the wireless routerthe it's connected to my computer wirelessly. i don't have any trouble on my computer till i use one of my dvd drives then when it finishes it drops my connection only on the computer the modem and router are still fine and running. then the connection comes right back. my computer stays on all the time unless i'm making an upgrade or something.

You could try changing the wireless channel. If you go hard wire, do you still have the problem? It could be a power supply issue. It could be the network card.

It also would have been better if you started your own thread.

[zerocoool]

well thanks guys for your help. as for what happens during the burning process as long as the dvd is burning the internet connection stays up and as it's finalizing but when the it's done finalizing and ejects it kicks off. as for my own thread haven't posted on here a whole lot and couldn't find the button to post a new thread. but i'll try the hardwire and see what happens

[Dv8ted2]

as for my own thread haven't posted on here a whole lot and couldn't find the button to post a new thread.

The is a big button at the top that states new topic.

That way it avoids confusion between two separate problems.