QuickTime Player has encountered a problem and needs to close.

[DereX888]

Is there some sort of Microsoft-style malpractice involved with Apple Quicktime Player without iTunes?

For long time I haven't been able to use QT Players (starting with v.7.0) on Windoze XP or 2000.
I install them for the .mov files playback in the browsers (where they play fine as plugins) so I didn't bother with this problem before as I don't care about any of those stupid formats, but sure it has been puzzling me and *now it does piss me off* because my mother's new camera takes videos in this crappy quicktime/mov format and I am unable to make them play with QT Player on her computer.

Few time the QT players itself as standalone app did play the .mov files fine, but usually they don't work at all, or they stop working after a while with the error like this:

Error message:

QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience.

(yeah sure they are very sorry...)

Error signature:

EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.60.92.0
P3 : 496279cc P4 : QuickTimePlayer.exe P5 : 7.60.92.0 P6 : 496279cc
P7 : 0000130d P8 : c0000409 P9 : 00000000

Error report content:

C:\DOCUME~1\MyUserID\LOCALS~1\Temp\WER1cc6.dir00\QuickTimePlayer.exe.mdmp
C:\DOCUME~1\MyUserID\LOCALS~1\Temp\WER1cc6.dir00\appcompat.txt

With every crash it creates in user temp directory files like:

QuickTimePlayer (2009-03-15 16.06.49).dmp
+
folder like WERf743.dir00 with files inside:
appcompat.txt
manifest.txt
QuickTimePlayer.exe.hdmp
QuickTimePlayer.exe.mdmp
(folder and files are autodeleted upon closing error message)




Web search will give you mainly this thread on apple support board from February 2008
http://discussions.apple.com/thread.jspa?threadID=1370493&tstart=1397
where this problem wasn't solved and seems like it was completely ignored by Apple (suggestions that "quicktime got fragmented" thus should be reinstalled is such bullshit it can't be taken as solution)
(oh and the other thread there is mine, without solution either).

From what I gathered reading forums and pages whole day today, different users with different Windows versions encountered this problem with every version of QuickTime 7 Player "standalone player" (not bundled with iTunes).
Which makes me think that there is something fishy about it (like Msoft bundling IE with Win98) perhaps Apple wants everyone to use iTunes instead of just QT player...

Anyways, has anyone have solution to this problem?






Symptoms again:

• QT Player works fine in a browsers (tested IE7, Firebloat, K-Meleon) but when same .mov file is downloaded from Apple site to harddisk trying to play it gives the error as above.

• Reinstalling doesn't help.

• Installing older versions give same error.

• At first the QT Player *did* work and played some .mov files before.

TIA!

[guns1inger]

We install just the Quicktime Player here (no iTunes by default) and don't have these issues. That said, I have never been impressed by anything Apple has written for the Windows platform. It is always iffy and smacks of being obligation software. When it does break, a reinstall usually puts things to rights.

Have you tried Quicktime Alternative with Media Player Classic instead of the QT player ?

[DereX888]

We install just the Quicktime Player here (no iTunes by default) and don't have these issues. That said, I have never been impressed by anything Apple has written for the Windows platform. It is always iffy and smacks of being obligation software. When it does break, a reinstall usually puts things to rights.

Have you tried Quicktime Alternative with Media Player Classic instead of the QT player ?

I have QT alternative on my main PC and I'm happy with it (as well as MPC), my own computers usually are any DRM- and any -Apple crap Free.

My mother paid Apple (without my knowledge, I would've talk her out from such silly idea of course) for a QuickTime 7 Pro licence year or so ago, so I want it working or my (her) money back


I have tried reinstalling, I have uninstalled and installed other versions, same error.
Which is weird, because on this particular computer it used to work fine before for long time (or so she says, because I don't think she used it very often since she didn't have any .mov files of her own beside the ones found on the web, which she most likely viewed in a broser and mistook it for standalone QT Player playback me thinks)

[Tubesurfer]

I have exactly the same prob as above and had hoped to PM the writer but he doesn't accept Private Messages.
If he's still around would he please message or respond here - or anyone else who can help
I have Canon's ZoomBrowser which uses Quick Time but because of this glitch I can play video clips only in sound - no vision.
Please help somebody. Thanks a lot